1. Verizon Download Manager (VDM) Phase 1 proposed Version 1.0A

2. Icon in System Tray Open Verizon Download Manager ________________________ Exit Installed Mouseover Verizon Download Manager Right Click Mouseover Installing Verizon Download Manager: Installing …1 of 7 (14%) Mouseover Downloading Verizon Download Manager: Downloading …1 of 7 (14%) When 2 icons are present, both have the same mouseover and right click functionality. Clicking “Open…” opens the DM application. Clicking “Exit”closes the DM background processes (except while installing) Conditions

3. 3 Toaster Alerts Toaster alerts user after all software has been installed. Installation Completed Conditional: Toaster not shown if DM application is open. Conditions Custom Install - Reminder You have new software available. Open Verizon Download Manager to download and install. Close You have new software on you desktop. Click here to open Verizon Download Manager to review. Close Toaster alerts every 4 hours until at least 1 item has been installed.

4. Confidential Downlod 4 Main: Opening View Download Manager Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Pending Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Pending Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Pending Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt Pending     Opens in the foreground of other windows. All software is checked by default. Descriptions have 60-65 character limit. Select the software you wish to install and click Download and Install. Download

5. Confidential Downlod 5 Main: Downloading Download Manager Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ready to Install Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Pending Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.  Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismodPending   Select the software you wish to install and click Download and Install. “Cancel…” stops download. Circular arrow is animated to indicate in process. Changes to “Ready to Install” when complete. Download Now downloading 1 of 7

6. Confidential Downlod 6 Main: Installing Download Manager Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Installed  Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Pending Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.  Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt Pending   Select the software you wish to install and click Download and Install. If Window is closed installation continues. Animated graphic Label displays percentage of total download Phase 2? and product name. Download Now installing 1 of 7 Circular arrow is animated to indicate in process. Changes to “Installed  ” when complete.

7. Confidential Downlod 7 Main: Complete w/ Partial Installation Download Manager Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Installed  Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Pending Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Installed  Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt Pending - - Select the software you wish to install and click Download and Install. Can we show checkboxes for installed software are disabled or must they disappear? Other pending software is checked by default. Download  

8. Confidential Downlod 8 Main: Installation Complete Your software installation is complete. Download Download Manager Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Installed  Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Installed  Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Installed  Icon Software Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tinc Installed  - - - -

9. Confidential Downlod 9 Main: Connectivity Failure Troubleshooting: You are not connected to the Internet Please check the following: Check that your modem is connected. After you have checked your cables, close Verizon Download Manager. Then open Verizon Download Manager again by clicking the icon in the system tray of your computer task bar. Conditional: On Failure DM Opens, or and alert is shown first with a link to open DM, or DM keeps trying without notice of failure.

10. Confidential Downlod 10 About Panel About About Nav menu is shown with focus. About Verizon Download Manager Verizon Download Manager Version 1.0 Licensed Materials – Property of Verizon Corporation ©Copyright Verizon Corporation 2009. All rights reserved. Verizon Download Manager downloads and installs the Verizon Broadband software and any Broadband Essentials and Extras that you purchased. When installation is complete, you can access the Verizon Broadband software from the shortcut icons that have been installed on your computer desktop. If you would like to install the Verizon software on another computer, you can use Verizon Download Manager or you can download the software at www.verizon.net/myaccount.

11. Confidential Downlod 11 Preferences Panel Run at Startup is checked by default. Preferences Nav menu is shown with focus. Preferences Run at Startup  You can remove this software completely by using Windows Control Panel.

12. Reboot Required Conditional: Installed software requires reboot. Dialog comes to front of any open windows including VzDM. Restart Required In order to complete installation of the software the system needs to be restarted. When you have completed all other activities, please save your work and restart your computer. Close