1. Active Context Tracking™ technology enabling business transaction management in a distributed environment Rocky Mountain CMG Spring? ‘09 Forum

2. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Agenda Business context is sorely needed Introducing business context with ACT OpTier CoreFirst examples 2

3. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Business context is sorely needed 3

4. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Lack of business context IT symptoms Problem isolation and resolution is ineffective Support struggling to recreate problems Problems “disappear” and “pop-up” without any notice “All hands” calls and constant firefighting Outages In spite of widespread monitoring Recovery times are difficult to manage with no visibility Application rollouts effects are hard to predict Capacity planning Still don’t directly map business transactions to resources Can’t predict the impact of specific systems scale issues Shared service potential is hindered 4

5. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Define a “Business Transaction”… Business transactions are All tasks or services that an application provides to users or other applications (e.g., account balance query, stock trade, inventory update, risk compliance report, …) Business transactions have A unique business context (Who What When Where) A unique technical profile composed of Transaction flow topology across a set of IT components (e.g., Java beans, Web services, SQL queries) that execute on multiple tiers to jointly deliver the service Performance metrics Resource metrics 55

6. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. 6 Cross-tier transaction flow Business Transaction Management 666 SOA/ESB integration Increasing, varied demand Consolidation, virtualization IT Infrastructure End-user business transactions Applications Application Management Systems Management

7. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Introducing business context with ACT 7

8. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Active Context Tracking™ Providing business context and visibility by actively gluing business and IT Management Server & Web GUI User request Web Server App Server (.Net/J2EE) MSG Bus App Server DB Server Observed Tier Transaction profiles collected Transaction topology map DTE = Dynamic Tier Extension Agent DTE Agent DTE Agent DTE Agent DTE 8

9. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. OpTier CoreFirst examples 9

10. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Business transaction mapping Automatic discovery of business transactions Key metrics include: Users, transaction types, transaction rates, performance and resources consumed Examples here show service visibility with BTM 10

11. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Infrastructure resource mapping Automatic discovery of the service topology for transactions Monitor resources consumed by each transaction at each tier Report IT metrics with real business context Example shows automatic topology capture and resource consumption graph for business transactions 11

12. Copyright OpTier Inc. All rights reserved. Contents subject to change without notice. Dynamic linking and E2E management Each transaction is dynamically linked and monitored in real time End to end flow and metrics are visible down to the single transaction instance Examples here show transaction visibility on the type and instance levels 12

13. Thank you OpTier homepage: http://www.optier.comhttp://www.optier.com 13