1. ACBVI/ATArizona Virginia Thompson, M.A., C.R.C., C.V.E., L.A.C.

2. “The use of the cultural label of being Deaf can be a declaration of personal identity rather than an indicator of hearing ability. American Sign Language unites people with profound hearing loss throughout the United States. Deaf Communities have their own educational institutions, social clubs and athletic organizations. A variety of events, conferences and conventions take place on a regular basis, providing individuals who are deaf a wide variety of options in which to interact with others. In addition, the Deaf Community engages in social and political activities exclusive to the Deaf Community. The Deaf Community provides a sense of belonging for deaf people who might otherwise feel excluded from hearing culture. A belief commonly shared by Deaf people is that deafness should not be regarded as an impairment or a disability.” Source: acdhh.org

3. The term "hard of hearing" refers to those who have some hearing and are able to use it for communication purposes (NAD, 2008)

5.  Communication ◦ Methodology ◦ Technology options  Language ◦ American Sign Language ◦ Pidgin Signed English  Perceived communication barriers ◦ Employers’ perspective

6.  Average Cost of Accommodations ◦ Studies by the President’s Committee's Job Accommodation Network have shown that 15 percent of accommodations cost nothing, 51 percent cost between $1 and $500, 12 percent cost between $501 and $1,000, and 22 percent cost more than $1,000. Source: Michigan Community Service Commission

7. In 2011, a study led by researchers from Johns Hopkins reported that nearly 20% of Americans 12 and older have hearing loss so severe that it may make communication difficult.[4] The study also found that 30 million Americans (12.7% of the population) had hearing loss in both ears while 48 million Americans (20.3% of the population) had hearing loss in one ear.[5] According to 2010 data from the National Institute on Deafness and Other Communication Disorders (NIDCD), approximately 17% of American adults (36 million people) report some degree of hearing loss.[6] Of this group, 18% of American adults between the ages of 45 and 64 have experienced some degree of hearing loss.[7] NIDCD estimates that approximately 15% of Americans between the ages of 20 and 69 (26 million people) have high frequency hearing loss due to exposure to loud sounds or noise at work or in leisure activities.[8] Source: EEOC

8.  According to 2005 population statistics, about 8.6% of Arizonans are estimated to have hearing loss. One-third of Arizona Seniors have hearing loss. Just under 1% of the Arizona population is Deaf. Source: Arizona Commission for the Deaf and Hard of Hearing (ACDHH)

9.  Counseling Technique used  Holistic Approach  Comprehensive Interview ◦ Going beyond the obvious disability  Comfort Level  Current and Future Needs ◦ Social ◦ Employment ◦ Education

10.  Make a connection  Establish Safety  Ask Open-Ended Questions  Actively Listen  Provide Validation and Feedback  Express Empathy  Explain How Helping Process Works

11.  Home ◦ Why address this? ◦ Safety  Social ◦ Why address this? ◦ Psychosocial impact  Work ◦ What is involved and planning for future  Education ◦ What may be used in education that applies to work

12.  What do they know? ◦ Exploring what they use now ◦ Exploring what they used in the past ◦ Exploring both low and high technology ◦ Exploring available technology used daily

13. ◦ White Board ◦ Ubi Duo ◦ Sign Language Interpreter ◦ Video Phone and Video Relay Service ◦ Video Remote Interpreting ◦ TTY and NexTalk ◦ Telephone Relay Service ◦ IP Relay (Internet Protocol Relay) ◦ Tablet ◦ Smartphone

14.  https://www.youtube.com/watch?v=1EJ4g3J6cJM &noredirect=1 https://www.youtube.com/watch?v=1EJ4g3J6cJM &noredirect=1  http://www.youtube.com/watch?v=zRoMzd8AQoI http://www.youtube.com/watch?v=zRoMzd8AQoI  http://www.youtube.com/watch?v=1l37lzLIg QU http://www.youtube.com/watch?v=1l37lzLIg QU

15.  White Board  Ubi Duo  Telephone Amplification  Tablet  Smart Phone  Captioned Telephone  FM System (Integrated and Regular) and Loop System  Streamer  TTY, Uniphone, and NexTalk  Telephone Relay Service including VCO and HCO

17.  www.atarizona.com  www.acbvi.org  www.aztap.org  www.askjan.org  www.harriscomm.com  http://www.dsi-tty.com/index.aspx  https://chs.asu.edu/shs/clinic  www.acdhh.org

18.  Contact Information Virginia Thompson, M.A., C.R.C., C.V.E., L.A.C. ACBVI.ORG 3100 E. Roosevelt Phoenix, Arizona 85008 vthompson@acbvi.org Cell: (602) 358-1726