1. Quality Education for a Healthier Scotland How to contact the SOAR Helpdesk For all SOAR users

2. Contacting the helpdesk Before contacting the helpdesk, see if your query can be resolved from the Resources or FAQ sections on the Medical Appraisal Scotland website: www.appraisal.nes.scot.nhs.uk/resources.aspx www.appraisal.nes.scot.nhs.uk/resources.aspx To contact the SOAR helpdesk you can either: ―Send an email to SOAR@nes.scot.nhs.uk; orSOAR@nes.scot.nhs.uk ―Click on the black “Help” box to the right of the screen when logged in to SOAR and fill out the relevant details

3. Further Information When contacting the SOAR helpdesk: – Provide your user details including GMC number – Give as much detail about your query as you can If you have a previous helpdesk ticket, but have a new query: – DO NOT reply to the old ticket – Send a new email to SOAR@nes.scot.nhs.ukSOAR@nes.scot.nhs.uk – Replying to an old ticket will re-open the previous query – and anyone who were copied into that ticket before will receive the same message from your new query

4. Click on black “ Help ” button to right of screen when on the SOAR site

5. Enter your email address Add your name Enter your GMC number Select which category your query comes under from the drop- down menu Briefly describe your query Fill out the details being as specific as you can Click the “ Submit ” button to send your query to the helpdesk

6. Further support Medical Appraisal Scotland website: – www.appraisal.nes.scot.nhs.uk www.appraisal.nes.scot.nhs.uk – Resources, FAQ and other useful sections Local Administration teams: – Contact details on Medical Appraisal Scotland SOAR Helpdesk – Black “Help” box on right when logged into SOAR; – or SOAR@nes.scot.nhs.ukSOAR@nes.scot.nhs.uk Due to capacity issues we are unable to offer telephone support – You can request a call back via the Helpdesk – but we need detailed descriptions of the issue(s)