1. Charting a New Course EDUCATION & STUDENT LIFE OPEN FORUM AUGUST 18, 2009 First Quarter Fiscal Year 2009-2010 EDUCATION & STUDENT LIFE Open Forum October 20, 2009

2. AGENDA ITEMS Wins! Trident United Way H1N1 Podcast Door Prizes!! 2009 Employee Survey Results FY2009-2010 Pillar Goals Staff Recognition Program & 1Q Winners!!! Questions & Answers Announcements/Updates

3. DIVISION WINS Congratulations! Lyla Hudson promoted to Director of Admissions Laurie Charles successfully completed her dissertation defense Barbara Bozarth is joining our team on Nov 2 Robin Hardin’s retirement celebration on Dec 11 Other Wins

4. Trident United Way Presented by David Nicole Underneath everything we are, Underneath everything we do in Berkeley, Charleston and Dorchester Counties, We're all CONNECTED. INTERDEPENDENT. UNITED. When we reach out a hand to one, we influence the condition of all That's how we LIVE UNITED in the Lowcountry.

5. Novel H1N1 Flu Podcast Developed for MUSC Students Starring Dr. Larry Blumenthal Directed & Produced by Mr. Damon Amella http://www.ets.musc.edu/Movies/h1n1.html

6. Door Prizes!!! 5 Random Drawings $20 Gift Card Jason’s Deli Special Treat Drawing!

7. University Excellence 2009 Faculty & Staff Survey Results ESL Total Response Rate 43% (73%) ESL Strengths: Exceeded Three Pillar Goals 1.I am pleased to be working at MUSC 95.3% (93.8%) 2.I made the right choice in selecting MUSC 95% (94.8%) 3.I believe MUSC values a culture of diversity 87% (87.3%) We have a safe workplace 98.2% (88.8%) Would refer a good candidate here 92.3% (87.5%) People I work with cooperate as a team 87% (79.5%) Overall satisfied with my job 85.2% (88.3%)

8. University Excellence 2009 Faculty & Staff Survey Results Biggest Opportunities to Improve Fairness of performance evaluations (Success Factors) 59.2% (69.7%) Communication about goals: timely & relevant 68.5% (72.6%) Supervisors’ encouragement to develop job skills 74% (72.2%) Supervisors’ recognition of individuals 74.1% (76.7%) As for Pay and Benefits: Overall compensation at/above marketplace 71% (62.9%)

9. Service Supervisors set a good, positive and professional example; staff ratings improve by 4% Total expenses will not exceed the FY2010 revised budget (Not to exceed 10% utilization of reserve funds for one-time major expenditures) 33% increase in Interprofessional student events/activities sponsored by ESL PeopleQualityFinanceGrowth MUSC Excellence Education & Student Life Pillar Goals FY2009-2010 90% of students agree they made the right choice by selecting MUSC 90% or more of ESL Faculty and Staff are pleased to be working at MUSC Students evaluate ESL services with an overall satisfaction rate of 90% or higher 90% or higher of Faculty and Staff believe they made the right choice in selecting MUSC As we begin our pursuits in Excellence – we will be striving to reach or exceed the top quartile in most key areas (some unmeasured as indicated below). Once benchmark data are available, we will establish step goals to move forward and toward higher levels of achievement. Provide support to International Program Development as evidenced by a 25% increase in the number of international students provided services through ESL 85% or higher of Faculty, Staff & Students evaluate MUSC’s culture as valuing diversity 5% improvement in employees response to supervisors recognizing individual efforts Closely Aligned with University FY09-10 Pillar Goal Metrics Revised 10/14/09 75% of graduating students agree their understanding of the contributions of other professions to health care delivery or research increased through their experience at MUSC

10. Audience Response Time! On your “clicker” please now press: GO – 4 – 1 - GO

11. “90% or more of ESL Faculty & Staff are pleased to be working at MUSC” is one of our Service Pillar Goals for FY2009-2010. 1.True 2.False

12. “90% or higher of Faculty & Staff believe they made the right choice in selecting MUSC” is an ESL Pillar Goal. 1.True 2.False

13. One of our ESL goals is that 85% or higher of Faculty, Staff & Students evaluate MUSC’s culture as valuing diversity. 1.True 2.False

14. One of ESL’s pillar goals is to improve supervisor’s recognition of individual efforts. 1.True 2.False

15. One Service Pillar Goal is for 90% of our students to agree they made the right choice by selecting MUSC. 1.True 2.False

16. The other Service Pillar Goal is for students to evaluate ESL services with an overall satisfaction rate of 90% or less. 1.True 2.False

17. “Supervisors set a good, positive and professional example” applies to which one of the five pillars? 1.People 2.Athletic Abilities 3.Quality 4.Good Citizenship 5.Fashion

18. One of ESL’s Growth Pillar Goals is to promote an increase in interprofessional student events and activities sponsored by ESL? 1.True 2.False

19. The Growth Pillar Goal to support International Program Development refers to: 1.International treats during coffee breaks 2.Free business class airfare to Buenos Aires 3.Free airfare to Paris 4.Globalization of educational programs

20. ESL’s Finance Pillar Goal is to exceed the FY2009-2010 budget? 1.True 2.False

21. Service Supervisors set a good, positive and professional example; staff ratings improve by 4% Total expenses will not exceed the FY2010 revised budget (Not to exceed 10% utilization of reserve funds for one-time major expenditures) 33% increase in Interprofessional student events/activities sponsored by ESL PeopleQualityFinanceGrowth MUSC Excellence Education & Student Life Pillar Goals FY2009-2010 90% of students agree they made the right choice by selecting MUSC 90% or more of ESL Faculty and Staff are pleased to be working at MUSC Students evaluate ESL services with an overall satisfaction rate of 90% or higher 90% or higher of Faculty and Staff believe they made the right choice in selecting MUSC As we begin our pursuits in Excellence – we will be striving to reach or exceed the top quartile in most key areas (some unmeasured as indicated below). Once benchmark data are available, we will establish step goals to move forward and toward higher levels of achievement. Provide support to International Program Development as evidenced by a 25% increase in the number of international students provided services through ESL 85% or higher of Faculty, Staff & Students evaluate MUSC’s culture as valuing diversity 5% improvement in employees response to supervisors recognizing individual efforts Closely Aligned with University FY09-10 Pillar Goal Metrics Revised 10/14/09 75% of graduating students agree their understanding of the contributions of other professions to health care delivery or research increased through their experience at MUSC

22. STAFF RECOGNITION COMMITTEE ANNOUNCEMENT DAVID HOWELL

23. First Quarter 2010 STAFF RECOGNITION WINNERS!! Dr. DaNine Fleming Mr. Kevin Smuniewski Ms. Monica Struble Mr. Jerone McDaniel Ms. Fran Joyner One person cannot hope to sail a clipper ship alone, and our approach focuses on team effort…

24. Questions & Answers Thoughts? Suggestions? Evaluation of Meeting?

25. Announcements/Updates “Thank You” to everyone for Your Energy, Creativity and Ideas for Improvement!