1. 2010 Local Issuance Office Vital Records Training

2. 2010 Training Topics  Death Records  Data Practices  Tangible Interest  Notary Public Issues  Fraud Prevention  MR&C

3. Phone Staff Julie John Jim Cathy Yani Shah

4. Primary Phone Staff  John, Cathy, and Yani:  Answer the public phone line  Answer the local registrar phone line  Answer the birth/death registration phone line  Can reset passwords for local issuance and funeral home staff

5. State Office Update  Staffing  Turnaround times  2010 statute change – $10 birth certificate surcharge  does not apply to certificates of stillbirth  does not apply to certificates of no record found

6. Vital Records Manual  Resources  OSR Contacts – phone, email, fax  External Contacts  Websites  Statutes & Rules  Data Practices  Subject Review

7. 2009 Stats  607,509 certificates issued  16,248 birth record corrections & amendments  22,038 death record corrections & amendments  9,331 replacements (adoptions, court orders, ROPs)