1. Devils Tower Utility Company Flowchart
Claire Dillard
AIS - Section 2
September 19, 2013

2. Devils Tower Utility Company Flowchart Prepared by: Claire Dillard, September 16, 2013 Last Updated by: Claire Dillard, September 16, 2013
Meter Reading
Data Processing
Mailroom
Meter
Customer
Blank Customer Meter Form
Key Data
Updated Monthly Meter Reading Forms
Remittance Advice
Customer Payment
Read & Record Meter Info D
Update Meter Files
Consistency Check
Monthly Meter Reading File
Updated Monthly Meter Reading Forms
Corrected Remittance Advices
Discrepancy?
Verified Remittance Advices
Yes No
Customer Master File
Calculate Usage
Customer Payment
Utility Rate File
Monthly Billings Transaction file A B
Compute Bill Amount and Print
Customer Invoice
Customer

3. Devils Tower Utility Company Flowchart Prepared by: Claire Dillard, September 16, 2013 Last Updated by: Claire Dillard, September 16, 2013
Cashier
Accounts Receivable A
Customer Payment
Prepare Deposit Slip B
Corrected Remittance Advice
Input Payments
Key Data 2
Deposit Slip Copy 2
Update Payment File 1
Deposit Slip
A/R Payment File D
Bank
Match Balances
Discrepancy?
Yes No
Verified A/R Payment File
Note: Look for discrepancy and make necessary changes.
Customer Master File
Update Information
General Ledger

4. Process Summary Sheet for Devils Tower Utility Company Prepared by: Claire Dillard, September 16, 2013 Last Updated by: Claire Dillard, September 16, 2013
Department
Activity/Process
Inputs
Outputs
Meter Reading
Read & Record Meter Info
Blank Customer Meter form; Meter
Updated Monthly Meter Reading Forms
Data Processing
Update Meter Files
Batch of Updated Monthly Meter Reading Forms
Monthly Meter Reading File
Calculate Utility Usage
Monthly Meter Reading File; Customer Master File
Monthly Billings Transaction File
Compute Bill Amount by multiplying the utility usage by current rate in the utility rate file; then, Print
Utility Rate File; Updated Monthly Meter Reading File
Customer Invoice
Mailroom
Verify Consistency between Customer payments and Remittance advices
Remittance Advice; Customer Payment
Customer Payments, Correct Remittance Advices, Incorrect Remittance Advices
Cashier
Prepare Deposit Slip
Customer Payment
Deposit slip and one copy
Accounts Receivable
Update Payment File
Completed Remittance Advice
Updated Accounts Receivable Payment File
Match Balances
Accounts Receivable Payment File Balance; Deposit Slip Copy
Verified A/R Payment File
Update Information
Verified Accounts Receivable Payment File
Updated Customer Master File; Updated General Ledger

5. Flowchart Symbol Stencil
Input/Output Symbols
Transmission Tape: manually prepared control totals
Multiple Copies
of 1 Document
Document Symbol:
Represents a
document or
report 2 3
Input/Output;
Journal/Ledger
Represents any
input or output
(Prog. flowchart) or
(Doc. flowchart)
Terminal or PC: Combination of display and keying 1
Online Keying:
Represents data entry
by an online device
such as a terminal or
PC.
Display:
Represents information
displayed by an
online output device
(monitor)
Processing Symbols
Computer Processing:
Represents a process
performed by a
computer, usually
results in data change
Manual Operation:
Represents a processing
operation that is
performed manually.
Auxiliary Operation:
Represents processing
operation carried
out by a device other
than a computer
Off-line Keying Operation:
Operation that uses off-line
Keying device
(e.g. cash register)
FGI
RMI
Storage Symbols
Miscellaneous Symbols
Magnetic Disk/
Drive:
Represents data
stored on magnetic
disk or drive.
Magnetic Tape:
Represents data
stored on a
magnetic tape.
May represents
transaction files.
File: Manually
stored & retrieved
documents
order sequencing:
A=Alpha;
D=Date;
N=Numeric
Decision: Represents
a decision making
step
Annotation: used to provide descriptive comments or explanatory notes
Terminal: identifies the beginning, end, or point of interruption in a process.
Temporary Storage:
Used for temporary files,
e.g. transaction batch files A
P-2
Flow Symbols