1. WSCNTL 2014, Kings Hall Leading Care, Leading Teams - Innovating and Supporting Person-Centred Care Leading Care, Leading Teams – using PEARL to ensure Person centered practice R/N Vera Trocado Deputy Manager Rosevale Care home, Lisburn

2. FOUR SEASONS HEALTH CARE -Irish Region We have around 4,700 nurses and support staff, who look after approximately 3,100 residents, in 84 homes from L/Derry to Cardiff! WSCNTL 2014, Kings Hall Leading Care, Leading Teams - Innovating and Supporting Person-Centred Care

3. We ensure that everyone living in a Four Seasons' home enjoys personalized care to meet their individual health and social care needs.

4. * We are commited to providing quality care to each and every resident living in our services

5. We are one of the country's leading providers of quality healthcare and it is our intention that every Resident receiving care from us experiences the very best available. Services are provided across a range of settings, meeting the needs of variety of people. It is essential to us that excellence remains at the forefront of our efforts.

6. * We will listen to our Residents to enable us to provide them with individual care and support based upon what they are telling us.

7. We use a variety of methods to collect as much detailed information as possible in relation to specific likes, dislikes, needs and requests. The care Residents receive is as close as possible to that which they would choose for themselves if they were able to.

8. * We will keep Residents informed, respect their choices and value them as a person

9. We share with Residents/relatives the required information that they need to enable them to make decisions about their care. This information includes details about health, the home and the services that affect Residents. unique individual We acknowledge the choices and decisions that residents/relatives make and support them in maintaining autonomy and independence. We recognize them as a unique individual with their own views, opinions, preferences, needs and values in order to support their personal fulfilment.

10. * we will care for Residents using the most up to date information available to us.

11. Health care is changing at a rapid pace and Four Seasons Health Care recognizes the importance of utilizing research, emerging evidence and best practice in order to deliver a high standard of care. We draw upon high levels of expertise, clinical experience and professional literature. We share this knowledge and information with our residents so that together we can make the right decisions about their care.

12. * We will care for Residents in an environment that is welcoming, comfortable and safe.

13. We endeavor to provide a well maintained, appropriately decorated and odour free environment which feels welcoming for Residents and their visitors. The home is kept safe, ensuring repairs are carried out and maintained in line with all relevant requirements and legislation. All furnishings and equipment are clean, in good repair and replaced as necessary. All our residents live safely and protected by those who care for them, respecting the right to take reasonable risks. All residents will be able to treat the home as their own, whilst respecting other peoples rights.

14. * We are committed to continually developing our skills and knowledge

15. Four seasons health care ensure that all of their staff work to a personal responsibility framework which will encourage them to take responsibility to update their own knowledge and be accountable for their own practice. We work with our internal training department to monitor, review and assess levels of competency within the staff group. Supervision is carried out with staff to ensure that any relevant training requirements are identified and provided.

16. * We believe that we work in Residents home, not that they live in our workplace

17. We understand that Residents have left their own surroundings and most of what is familiar to them. We want them to feel comfortable in the knowledge that this is their new home and we will adapt our way of working, where possible, to include their individual routines.

18. YOUR CHOICE YOUR CARE YOUR HOME

19. Person Centred Care – VIPs Framework The VIPs framework embraces the essential elements of person centred care: V - Valuing I - Individual P - Perspectives S - Supportive Psychology

20. V- Valuing A value base that asserts the absolute value of all human lives regardless of age, or cognitive ability

21. I - Individual An individualized approach, recognising uniqueness

22. P - Perspectives Understanding the world from the perspective of the service user

23. S – Supportive psychology Providing a social environment that supports psychological needs

24. Leading the team to PEARL P OSITIVELY E NRICHING A ND ENHANCING R ESIDENTS L IVES