1. 1 Presentation Skills for Trainers Instructor: Paul Clothier An Infopeople Workshop 2004

2. 2 This Workshop Is Brought to You By the Infopeople Project Infopeople is a federally-funded grant project supported by the California State Library. It provides a wide variety of training to California libraries. Infopeople workshops are offered around the state and are open registration on a first-come, first-served basis. For a complete list of workshops, and for other information about the Project, go to the Infopeople Web site at infopeople.org.

3. 3 Outline Interacting with Learners Presenting Information Clarity and Simplicity Questioning Analogies Using Humor Dealing with Difficult Learners

4. 4 Good Training Good training presentation is mastery of: communicating information clearly communicating effectively with learners managing the room

5. Encouraging independence Don ’ t just tell them … ask them Have them verbalize concepts Have them do most of the work Have them evaluate their progress Teach them to be independent

6. 6 #1 Encouraging Independence Written Exercise

7. Interacting with learners Create a non-threatening environment Train by walking around Use learners names Interact with everyone Encourage learner-learner interactions

8. 8 Adapting to Learners Use examples they can relate to Adapt to their personality styles Stay flexible, open, and accepting Adapt to age and ability differences Address their fears and concerns

9. 9 Managing Their Fears Manage prerequisites! Try to gauge beforehand what their fears may be Help them relax early on let them know they are not alone share your experiences let them talk and share their concerns

10. 10 #2 Managing their Fears Written Exercise

11. 11 Managing Your Fears Be prepared! know your presentation rehearse Chat with learners before starting Transmute nervousness into energy Ask them questions

12. 12 #3 Managing Your Fears Written Exercise

13. 13 Presentation Structure 1. Tell them what you are going to tell them Outline, agenda, questions 2. Tell them Main content, questions 3. Tell them what you told them Summary, review, questions

14. 14 Clarity and Simplicity Explain ideas or concepts clearly study, plan and practice If you truly understand it - you can explain it simply study, plan and practice

15. 15 Clear and Simple Presentations Exercise

16. 16 Engaging Your Audience Be energetic! Move around! Speak with enthusiasm and passion! Maintain eye contact Use vocal variety

17. 17 Teaching Visually Always utilize the whiteboard or flipchart! Draw diagrams whenever possible Draw pictures in the air Create pictures in their mind

18. 18 Content Structure The sum is greater than the parts … Make sure you show them the big picture

19. 19 Diagrams that Communicate Exercise

20. 20 Questioning Use Open-ended or Reflexive questioning Try to ask more and tell less Address thinking rather than memorization Lead learners to the right answer Wait for their responses Don ’ t put anyone on the spot

21. 21 #4 Questions Written Exercise

22. 22 Linking Ideas & Using Analogies Use every opportunity to relate the content to learners experience Use analogies often - particularly with highly conceptual content plan them beforehand choose clear and appropriate ones ask learners for analogies

23. 23 Creating Useful Analogies Exercise

24. 24 Using Humor Facilitates learning Relaxes participants Builds rapport Defuses tense situations Improves your evaluations :-)

25. 25 Dealing with Difficult Learners “ We cannot directly change the learner ’ s behavior... we can only change our attitude to it. ”

26. 26 Types of Difficult Learners Lacking Confidence Slow Learner Fast Learner Wide Range of Abilities Not Listening Student Answers all Questions Upset/Stressed/Lost Angry, Upset, Aggressive Apathetic, Bored

27. 27 General Guidelines 1. Actively listen. 2. Try not to view anyone as a “ problem. ” 3. Understand what their needs are and try to satisfy. 4. Don ’ t take anything personally. 5. Never reflect their attitude. 6. Focus on their behavior, not on their personality. 7. Be unbelievably patient

28. 28 Mini-presentation Exercise