1. What does a secretary usually do? Type the letters Set up the meeting room Photocopy the files File away the reports Send emails Arrange a meeting ……..

2. MD : Would you please Could you please Will you please Would you like to Would you mind (doing …….)? If you don’t mind. type these letters? I ’d love to. I ’d be happy to. I’ll see to it. That’s OK. That ‘s no problem. Secretary

3. –MD : Linda, would you mind _______these letters? –L :Sure.That’s no _____. Would you _____ me to ______ them out too ? –MD: Yes,if you _____ ______. –L: Not _____ ______.I ‘d be _____ _____. –MD: Thanks.I really ______ it.Look,we’re ____ a very important meeting tomorrow. ___ ____ please _____ ______the meeting room as soon as you can ? –L: OK. I ‘ll ____ ____it. typing problem Fill in the blanks Like print Don’t mind At all Happy to Appreciate Having Would you Set up See to See to See to ---------------------------------------

4. Role play Model: Director :Could you please make five copies of these letters ? Secretary: Five copies ?OK. I ‘ll see to it. Director :thanks. Secretary :you are welcome. File away those reports Send an email to our client in Japan Photocopy the files Set up the meeting room Type these letters

5. Most large organizations employ a receptionist. The work of a receptionist is interesting and varied. She has a lot of different things to do. The work is also important because the receptionist is the first person visitors see when- they come to a firm. So the -receptionist gives them the first idea of the firm

6. What does a receptionist usually do? Receive a visitor Send the visitor up Make an appointment ……….

7. Listening I.Questions （１） What does the visitor work for ? （２） Who is he going to meet on this visit ? Xin hua company Mr Jones.

8. II. Fill in the blanks Ｖ： Good morning. I’m here to see your ________ director. R: Good morning. _____ you Tom Wards ______ Xin Hua Company ? V: Right. R: One ______,please. (Picking up the receiver )Hello,Mr. Jones.Mr Tom Wards from Xin Hua company is at the ________ desk. ……OK.I’ll _____him _____ at once. V: Is your MD _________ now ?. Managing Are From Moment Reception Available SendUp

9. II. Fill in the blanks R: Yes,he is.The MD is ______ you in his office. You may go to his ________ now. V: OK. _____ you tell me how to _____ to his office. R: _______.Please ____ the elevator up to the fourth _____. When you come _____ ___ the elevator,go left. The MD’s office is the second ______ on the right. V: Thank you. R: You are _______. expecting office Could Out of Get CertainlyTake Floor Door Welcome

10. Mark the MD ’office

11. Role play Characters:MD,a secretary,a receptionist.a visiting client Situations: