1. Transition Course Addressing Mistreatment Sorting and Reporting Alan W. Cross, MD Ombudsperson

2. Targets of Mistreatment Student Mistreatment Patient Mistreatment Staff Mistreatment

3. Forms of Mistreatment Direct Assault – physical or verbal Back Stabbing Threatening Manipulating – abuse of power Harassment – sexual or other Humiliation Hostile Work Environment

4. Exposure to Mistreatment Victim Directly Observe Overhear Hearsay

5. Response to Mistreatment Think it over Let it go Call it on the spot Call it later – sooner the better Report it up the chain

6. Student Mistreatment Council Chair – Jane Brice, MD, MPH, Dept of Emergency Medicine Review the problem of mistreatment as reported in surveys of students as well as specific incidents that have come forward. Propose policies and strategies for reducing student mistreatment. Faculty and Student Members Ombudsman – Alan Cross, MD, Depts of Social Medicine and Pediatrics.

7. Ombudsman Role Alan W. Cross, MD Confidential Resource for students who think mistreatment has occurred. Help students determine best response to the situation – student remains in control. Be a student advocate with the faculty and administration. Assist in reporting when that is the student’s preference.

8. Ombudsman Contact Alan W. Cross, MD across@unc.edu across@med.unc.edu pager – 216-6293 office – 843-8273 AOL IM screen name – DoctorAlanC also in Facebook (but don’t know how to use it yet)

9. When to Contact Early – as close in time as possible to the situation – help you define problem and devise response. Even if you don’t think you need assistance – establishes a record and bolsters your case and protects against adverse consequences to you. You need not even identify yourself if that is your preference – call or page and we can talk. I will keep a confidential record of each contact/situation so we can address institutional problems