1. Effective Listening: “Not As Easy As It Sounds” Kathleen E. High, M.Ed., GCDF Adjunct Professor, LAC Mt. San Antonio College

2. Effective Listening O Difference Between Listening and Hearing O Good Habits to Promote Hearing O Bad Habits That Distract from Hearing

3. Difference Between Listening and Hearing O Listening and Hearing are two different things: O Hearing: The act of receiving the sound O Listening: The act of hearing and understanding what you hear O Hearing: O Is unavoidable and automatic O Uses your ears / sense of sound O Listening: O Takes effort and is voluntary O Is a skill that can be learned O Uses any combination of senses and mental processing Adapted from: Unknown author “Listening Self Assessment”

4. Good Habits – Promote Hearing O Find Areas of Interest O Judge Content – Not Delivery O Hold Your Fire O Listen for Ideas O Be Flexible O Work at Listening O Resist Distractions O Exercise Your Mind O Keep Your Mind Open O Capitalize on Mind Working Faster than Speech Adapted from: “10 keys to effective listening”. Cuesta College

5. Bad Habits – Distract from Hearing O Calling the subject Dull O Criticizing the Speaker O Getting Overstimulated O Listening for Only Facts O Trying to Outline Everything O Faking Attention Adapted from: R. Nichols (1960) “The Supervisor’s Notebook”

6. Bad Habits – Distract from Hearing (Cont’d) O Tolerating Distraction O Choosing Only What’s Easy O Letting Emotion-Laden Words Get in the Way O Wasting the Differential Between Speech and Thought of Speed