1. BSBWOR502B Ensure Team Effectiveness
14/04/2017
Diploma of Building and Construction (Management) BSBWOR502B – Ensure Team effectiveness

2. At the end of this session you will be able to:
Establish Team performance plan
Develop and facilitate team cohesion
Facilitate team work
Liaise with Stakeholders

3. Establish Team Performance Plan
People come together in lots of ways:
Collection: individuals with no sense of identity or team spirit is at one end of the scale.
A work group or team; with common goals and a sense of identity. Individual contributors may work independently
A team with shared goals, and independent team whose members share common goals a sense of purpose and identity. Members need to work together to reach their goals.

4. Establish Team Performance Plan
Well led teams can achieve cost effective savings and remarkable gains in productivity, innovation and responsiveness to customer needs.
Organisations that have introduced team based operations report over 40% gains in productivity and improved customer responsiveness, and manufacturing and design flaws cut by half.

5. Establish Team Performance Plan
Where are we going ?
Mission Statement
A mission statement is a written organisational statement that states your organisation’s purpose and inspires and motivates your employees.
Vision Statement
A vision statement takes the mission statement one-step further and looks into your desired future for the organisation.

6. Establish Team Performance Plan

7. Establish Team Performance Plan
Where are we going ?
Objectives and Goals
The objectives or goals are not something that is going to be written, and then simply left to gather dust. They are living, breathing document that must be referred to constantly throughout the operation of your team and organisation

8. Establish Team Performance Plan
SMARTT
Specific (Clear - Concise)
Measurable
Ambitious (achievable yet challenged)
Related to overall departmental goals
Time-framed
Trackable

9. Establish Team Performance Plan
Self Managed Teams:
When work teams are empowered to make their own decisions, manage their own budget and organise their work and the resources they need, reorganise work systems and work flows, select their own team members and so on.
Virtual Teams:
Different locations, technology enables them to communicate easily and work on documents in real time.

10. Establish Team Performance Plan
By knowing the SMARTT of your job role you will endeavour to achieve your goals, targets and KPI’s.
K.P.I’s (Key Performance Indicators)
The key performance indicators (KPIs) identify the purpose and importance of the actual job functions in achieving the purpose.

11. Establish Team Performance Plan
Supporting the Team
Openness
Honesty
Productivity
Co-operation
Information
Clear
Complete
End User
Feedback
Promises Made / Promises Broken

12. Develop and facilitate team cohesion
In every organisation, smaller groups form, made up of departments, work groups and networks. Each of these groups have subcultures or an operating code, its own common language, dress, rituals, ‘hangouts’ and performance expectations.
Activity # 1
List six things that spring to mind when you think about your department or work group.
How do people behave in your work group?

13. Develop and facilitate team cohesion
Strategies
Ask for input
Engage in reflecting listening
Greet employees when you see them
Make an effort to get to know team members
Provide forums for information
Establish eye contact
Recognise employees for their contribution
Schedule regular meetings
Show team members their opinions count
Consider supervisor’s ‘like gold’

14. Develop and facilitate team cohesion
Poor performing teams
In personal danger
Low self esteem
Low team identity
Poor team image
Threatened
Feelings
High performing teams
Energetic
Enthusiastic
Mutual trust
Secure
Sense of fun
Strong identity

15. Develop and facilitate team cohesion
Low performing teams
Blaming
Decisions are put off
Game playing
Infighting
Lack of cooperation
Some members withdrawing
Personality clashes
Behaviours
High performing teams
Active listening focuses on solutions
Open and honest
Respect for individuals
Self-discipline
Win-win approach
Energies

16. Develop and facilitate team cohesion
Low performing teams
Dominate leadership
Hidden agendas
Lack of enjoyment
Stereotyping
Poor results
Poor team spirit
Stress
Results
High performing teams
Camaraderie
Creativity
Empathetic relationships
Enjoyment
Mutual acceptance
Task achievement
Healthy Team Spirit

17. Develop and facilitate team cohesion
Process
The way a group of people work together, including absence or presence of tension, communicating patterns and style, group norms, and level of participation.
When we pay too much attention to the task and leave the way the team works together to languish, the task itself ends up suffering.
Process has dramatic influence on task achievement. It is the oil that keeps the team wheel turning. How clearly and openly team members communicate with each other, how enjoyable and supportively they work together, and how much they trust each other sets the stage for how they share ideas and innovation.

18. Develop and facilitate team cohesion
Policies
Develop policies to ensure team members take responsibility for their own work.
Attend all meetings
Attend training
Agendas
Keep team informed
Feedback
List of duties and responsibilities
Work to build effective communications

19. Develop and facilitate team cohesion
Feedback
Feedback matters.
The only way for people to get better at what they do is for the people they work for to provide candid, timely performance evaluations.
In today’s environment, you have to evaluate what’s changing and what’s staying the same, what’s working and what’s no longer working.

20. Develop and facilitate team cohesion
Feedback
Feedback matters.
The only way for people to get better at what they do is for the people they work for to provide candid, timely performance evaluations.
In today’s environment, you have to evaluate what’s changing and what’s staying the same, what’s working and what’s no longer working.

21. Develop and facilitate team cohesion
Feedback
Always get feedback on your feedback
One reason candid feedback is so important is that most people are great at self- delusion. It’s easy to think we are better at giving feedback than we are.
There’s such a disconnection between managers ‘impressions of the feedback they give and their employees ‘ impressions of the feedback they get.
Most managers need a reality check.

22. Develop and facilitate team cohesion
Time to discuss these questions :
How do we measure our teams success in working together and achieving results?
How do we celebrate our success?
How do we want to communicate with each other?
How do we want to work with each other, individually or as a team?
Do we wish to meet with each other and brain storm concepts?
What makes it worthwhile for each of us to be part of a team?
What must we do to achieve the team goals?

23. Develop and facilitate team cohesion
Tasks
The work an individual or a team carries out to achieve its goals and objectives
Knowing each others roles and your own allows the team to work together and support each other in the achievement of their roles and tasks.
You can increase the teams task commitment by involving them in the planning, decision making and other operational aspects of their work.
The task refers to the goals the team is working to achieve, ensuring that every person is clear on what to do

24. Develop and facilitate team cohesion
How leaders see their role :
“I work to build a team that works well together and helps each other out. I want
them to respect each other, trust each other and innovate and I want them to
have fun whilst doing it!”
“ I think it is important to emphasise the positive. To ‘catch people doing
something right’ as they say”
“ I work with my team. We work together to get the job done, solve problems,
make decisions and so on. I oversee the process but, basically, the way I see it is:
“We’re all in this together!”
“We’re in it together” is Simonds company motto and culture.
In groups discuss what this means to you and how you would describe how your leader see’s their role within the organisation and how does this motivate or impact your job role?

25. Facilitate Team work
Task needs: The need to succeed in reaching set goals- achieving a task
Team needs: The need for the group to work as a team – building the team
Individual needs: the need to feel satisfied with your own work, developing and motivating individuals

26. Facilitate Teamwork
Teams can also speed up the decision making process, increase efficiency in other ways, as well as reduce costs due to fewer layers of management interaction.
Teams are an excellent way to benefit from people’s skills and knowledge. They can increase morals, stimulate innovation and improve job satisfaction by providing people with more control over their jobs and satisfaction of working collaboratively with others.

27. Facilitate Teamwork Managed Teams: Matrix Teams: Merged Teams:
Managers form the organisations key functions and make up management or leadership teams. These teams coordinate work and strategy across the organisation.
Matrix Teams:
Designed so that employees are members of two or more teams. Each made up of different members from different functions. Members of Matrix teams report to different managers for each aspect of their job.
Merged Teams:
Acquisitions, mergers and takeovers are common. Employees from once competing organisations are asked to work together cooperatively for the good of the newly combined company.

28. Multi-functional or cross – functional teams:
Facilitate Teamwork
Mixed Teams:
Full-time, part-time and casual workers, temporary and contract employees and off site employees make up mixed teams. Leading teams of various groups of workers presents special challenges for managers
Multi-functional or cross – functional teams:
Include people from various functions of an organisation and are responsible for delivering an entire product or service, from design to manufacture, marketing, delivery and after sales service, or for undertaking a special project such as developing and designing a new product. Their members often report to their team or project manager as well as a manager.

29. Facilitate Teamwork Problem – Solving and Innovation Teams :
Popular type of temporary team made up of knowledgeable people who meet to solve a specific problem, often through innovation, and then disband.
Project Teams:
Another type of temporary team brought together to undertake a specific assignment, such as launch a new product, design a new procedure or system or to introduce a new technology. Project teams are generally chosen across the organisation.

30. Facilitate Teamwork Characteristics of a Team
There must be an awareness of unity on the part of all its members.
There must be interpersonal relationships. Members must have a chance to contribute, learn from and work with others.
The members must have the ability to act together toward a common goal.

31. Facilitate Teamwork Well functioning team
Purpose: Members proudly share a sense of why the team exists and are invested in accomplishing its missions and goals.
Priorities: Members know what needs to be done next, by whom, and by when to achieve team goals.
Roles: Members know their roles in getting tasks done and when to allow more skillful member to do a certain task.
Decisions: Authority and decision-making lines are clearly understood.
Conflict: Conflict is dealt with openly and is considered important to decision-making and personal growth.

32. Facilitate Teamwork Well functioning team
Personal traits: Members feel their unique personalities are appreciated and well utilised.
Norms: Group norms for working together are set and seen as standards for everyone in the groups.
Effectiveness: Members find team meetings efficient and productive and look forward to this time together.
 Success: Members know clearly when the team has met with success and share in this equally and proudly.
Training: Opportunities for feedback and updating skills are provided and taken advantage of by team members.

33. Facilitate Teamwork Effective team Contribute ideas and solutions.
Recognise and respect differences in others.
Value the ideas and contributions of others.
Listen and share information.
Ask questions and get clarification.
Participate fully and keep your commitments.
Have fun and care about the team and the outcomes.

34. Facilitate Teamwork High performance team Participative leadership
Participative leadership
Shared responsibility  
Aligned on purpose
High communication
Future focused Focused on task
Creative talents Rapid response

35. Lack of skills and/or knowledge
Facilitate Teamwork
Resolving problems
The reasons these problems may be occurring can include:
Lack of skills and/or knowledge
Miscommunication of information
Staff not coping with workload
Equipment failure
Personal issues
Tension within the team

36. Facilitate Teamwork Resolving problems Ideas :
Regular equipment maintenance and/or investing in new equipment
Suggesting counselling for staff who have personal issues – or even scheduling some time off for them.
Acting as a mediator to resolve issues between staff.
If you expect a standard of behaviour in the workplace from your team they should be able to expect the same form you in return.

37. Facilitate Teamwork Resolving problems Ideas :
Staff training – either as a group or individuals
Analysing your current communication channels – are they effective? What is the best method of getting the correct message to your team?
Looking at staff workloads – are they over-loaded or is a lack of skill causing the problem?

38. Liaise with stakeholders
Stakeholder management is an important discipline that successful people use to win support from others. It helps them ensure that their projects succeed where others fail.

39. Liaise with stakeholders
The benefits of using a stakeholder-based approach are that:
You can use the opinions of the most powerful stakeholders to shape your projects at an early stage.
Gaining support from powerful stakeholders can help you win more resources – this makes it more likely that your projects will be successful.
By communicating with stakeholders early and frequently, you can ensure that they fully understand what you are doing and understand the benefits of your project – this means they can support you actively when necessary.

40. Liaise with stakeholders
The benefits of using a stakeholder-based approach are that:
You can anticipate what people’s reaction to your project may be, and build into your plan actions that will win people’s support.

41. Liaise with stakeholders
Identify stakeholders

42. Liaise with stakeholders
Prioritise stakeholders 

43. Liaise with stakeholders
Understand key stakeholders
You now need to know more about your key stakeholders. You need to know how they are likely to feel about and react to your project. You also need to know how best to engage them in your project and how best to communicate with them.

44. Liaise with stakeholders
Understand key stakeholders
Key questions that can help you understand stakeholders are: 
What financial or emotional interest do they have in the outcome of your work? Is it positive or negative?
What motivates them most of all?
What information do they want from you?
How do they want to receive information from you? What is the best way of communicating your message to them?

45. Liaise with stakeholders

46. Liaise with stakeholders
Unresolved issues 
As a leader of people you may not be able to resolve every issue. Workplace issues, concerns or problems that remain unresolved need to be communicated through the correct channels to the correct people. These may include:
Line managers
Human resource department
Union representatives
Other stakeholders

47. ASSESSMENT
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