1. The Career & Technical Education Annual February 2013 Conference B.E.S.T. Basic Employability Skills Training & Job Readiness

2. Be the BEST you can be! BEST Basic Employability Skills Training Job Readiness Workforce Center Services

3. BEST beginnings JC Workforce Summit, January 2005 Quality Workforce Committee Missouri program (NEMO BEST) Local development

4. Why BEST? Need for a quality workforce Industry skills can be taught Soft skills cause many employees to lose their jobs Employers requested training in the soft skills

5. 7 BEST Workshops 1.Be There! – Looking Good 2.Power of a Positive Attitude 3.Keeping Your Job 4.Working with the Public/Customer Service 5.Communicating Effectively 6.Resolving Conflict 7.Ethics in the Workplace

6. BEST Outline Stand alone Modules taught in 75-90 minute segments Employers, participants can select areas of need/interest Training can be provided on-site for schools, business and industry

7. Module 1: Be There! – Looking Good Deals with absenteeism and punctuality Asks participants to plan ahead! Participants consider various appearance and grooming scenarios for interview and workplace

8. Looking Good Definitely OK for WORKPLACE Definitely NOT OK for WORKPLACE IT DEPENDS chewing gum Budweiser © shirt cologne or after shave tennis/running shoes Sandals-flip flops tattoos

9. Power of a Positive Attitude Identify positive personal attributes Consider positive v. negative approaches to various situations

10. Power of a Positive Attitude It’s not my job!

11. Keeping Your Job Focuses on behaviors and attribute of quality employees -- workplace “etiquette”

12. Working with the Public/Customer Service Who are your customers? Learn strategies for dealing with difficult customers Paying attention to your customers!

13. Customer Service Quiz 1.The average company/organization doesn’t hear from _____% of unhappy customers. 2. An unhappy customer will complain about a problem or poor service to ___ others; 13% will tell more than ___ people. 3.The average customer will only tell ____ others about the resolution of a problem.

14. Thinking positively: new here. I don’t think I can do that. I’m supposed to get off work in 5 minutes.

15. Effective Communication Learn/practice active listening Generations in the workplace

16. Communicating Effectively Listening Skills Checklist Makes eye contact Facial expression is appropriate and shows interest Body language/posture encourage speaker Paraphrases speaker to clarify and show understanding Displays a positive attitude Doesn’t interrupt Ignores distractions

17. Resolving Conflict Strategies for managing conflict and identifying sources of conflict Dealing with difficult people The attention seeker The chronic complainer The hothead The backstabber

18. A: Team member B: Team member C: The supervisor/mediator “A” wants to be moved to another team, because “B” has been making jokes at her expense in front of other employees. Although “A” says she has asked “B” to stop, “B” has not only continued, he has done it even more. “B” says that “A” is just too sensitive and can’t take a joke. They want you (“C”) to settle it.

19. I statements 1. Start with “When…” ex. When people arrive late for their shift… 2. Start with “I feel…” ex. …I feel frustrated… 3. Start with “because…” ex.…because we can’t meet our production when we are short-handed.

20. Ethics in the Workplace Participants use real-life scenarios to identify ethical/unethical choices and behaviors Employee sabotage, personal and company values

22. This certificate is awarded to DateSignature Certificate of Completion Module 8: Ethics BEST Basic Employability Skills Training

23. BEST Basic Employability Skills Training Module 7: Ethics This certificate indicates the participant attended training where the following topics were presented:  Defining ethics  Considering behavioral options and consequences  Reviewing real life situations and making personal decisions

24. Like everyone else, I've got the same trucks. Like everyone else, I've got the same potatoes. Like everyone else, I've got the same machinery. The only thing I can have better is better people. Herman Lay, entrepreneur

25. Workforce Centers 23 locations across the state –Additional “virtual” locations –Mobile Workforce Center Services offered –Employer –Job Seeker –Youth

26. Virtual Services www.virtualservices.kansasworks.com

27. Job Seeker Workforce Center Recourses Initial Needs Assessments Career Planning Skills Assessment Labor Market Information Job Search Navigating the Internet Job Postings Job Fairs

28. Job Seeker Workforce Center Recourses Resume Resume Writing Software Reviews and Critiques One-On-one Assistance Training WIA Training Programs Grant Programs Workshops Interviewing Resume Job Readiness

29. Job Seeker Workforce Center Recourses Disability Resources Kansas WorkReady! Certificate

30. WIA Workforce Investment Act Federal Job Training Funds (Title I) Adults Dislocated Workers Youth One-Stop Operation Employment Services

31. Employer Workforce Center Recourses Employer Resources –Job Postings Referral Assistance –Career Fairs –Kansas WorkReady! Certification –Personal Skills Assessments –Training –Labor Market Information

32. KANSASWORKS.com Key Features: Job seekers can post a resume Employers can search resumes Statewide business teams use resumes for jobs not open to the public Job seekers can be alerted to openings from specific employers or job types Resources are available to job seekers and employers

34. WorkReady! Certification Developed by ACT, Inc. Measures transferable, work-place skills Skills can be communicated to business using a work readiness certificate

35. Certificate Levels Platinum 6 or above on all three assessments Gold  5 or above on all three assessments Silver  4 or above on all three assessments Bronze  3 or above on all three assessments

36. Kansas WORKReady! Staff key positions with qualified employees Reduce expenses related to: –Recruiting –Selection –Hiring –Promotion –Training –Turnover “Screen In” job candidates

37. Kansas WORKReady! Kansas WORKReady! can: –Provide tangible proof of workplace skills –Be used as an additional tool for hiring –Determine a training program which may result in increased skills and earnings –Be used as a portable credential –Standardized skill level requirements-you know what you are getting!

40. Workforce Center Partners Kansas Department of Labor Vocational Rehabilitation Veteran Services and Representatives Job Corps

41. ?? Questions ??