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Lesson 7Module: SBM Lecture 8 Managing Human Resources & Setting Up the Organizational structure
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Lesson 7Module: SBM How To Obtain And Manage Human Resources And Diversity In Small Companies Planning Human Resource Needs HR Sources Methods For Recruiting Employee Development Managers vs. Nonmanagers Laws Of Recruiting, Selection, & Development Compensation & Benefits Employee Health & Safety
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Lesson 7Module: SBM Staffing “…planning for, recruiting, selecting, and training and developing employees, as well as compensating them and providing for their health and safety.”
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Lesson 7Module: SBM Planning HR Needs Job Description –Duties –Responsibilities –Working Conditions –Relationships Job Specification- Qualifications –Mental –Physical –Other
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Lesson 7Module: SBM Components: Job Description & Specification Small Business Management, McGraw-Hill, p.237
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Lesson 7Module: SBM Sources Of Employees Small Business Management, McGraw-Hill, p.238
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Lesson 7Module: SBM Tips To Aid Recruiting Current Employees Seniors Internships Bulletin Board Specific Job-Related Talents Recruitment Agency
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Lesson 7Module: SBM Methods Of Recruiting Small Business Management, McGraw-Hill, p.241
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Lesson 7Module: SBM Techniques For Selection Preliminary Screening/Interview Application/Resume Testing In-Depth Interview References Physical Exam Judgment Orientation
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Lesson 7Module: SBM Testing Valid Relates To Performance Types –Intelligence –Aptitude –Proficiency
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Lesson 7Module: SBM Interview Topics To Avoid Children Age Disabilities Physical Characteristics Citizenship Name Lawsuits Arrest Record Smoking AIDS/HIV
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Lesson 7Module: SBM Strategies At Interview Stick To Pre-Determined Questions Do Not Make An Emotional Hiring Decision Interviewing In-depth Be Very Clear About Job Performance Expectations
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Lesson 7Module: SBM Types Of Training On-The-Job Apprenticeship Internship Cross-Training E-Training Outside Help
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Lesson 7Module: SBM Developing Managers Small Business Management, McGraw-Hill, p.249
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Lesson 7Module: SBM On-The-Job Training Steps Tell What Tell How Show How Let Them Under Guidance Right/Wrong/Correction Repeat
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Lesson 7Module: SBM On-The-Job Training Advantages Low Cost Production Continues No Transition Educates & Motivates Disadvantages Excessive Waste Poor Environment Owner/Manager May Not Be Best Trainer
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Lesson 7Module: SBM Employee Compensation Legal Influences Setting Rates Of Pay Motivation Merit Increases Incentive Payments Profit Sharing Commissions Bonuses Push Money/Spiff
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Lesson 7Module: SBM Employee Health & Safety Organization Size Industry Occupation Human Variables Job Satisfaction Personal Characteristics Management Attitude Occupational Safety & Health Act
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Lesson 7Module: SBM Setting Up Organization Basic Organizational Concepts Effective Leadership Employee Communication Employee Motivation Discipline & Termination Employee Performance
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Lesson 7Module: SBM Organizational Concepts Delegation Span Of Control Specialization
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Lesson 7Module: SBM How Well Do You Delegate? Small Business Management, McGraw-Hill, p.269
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Lesson 7Module: SBM Indicators Of Organizational Trouble Too Many People in too Many Meetings Growth of Administrative Costs Too Many Procedures/Conflicts Key People Not Focus on Key Activities
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Lesson 7Module: SBM Successful Recipients Of Delegation Learn From Other’s Mistakes Follow The Plan Are Teachable
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Lesson 7Module: SBM Line Organization Small Business Management, McGraw-Hill, p. 270
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Lesson 7Module: SBM Line/Staff Organization Small Business Management, McGraw-Hill, p. 271
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Lesson 7Module: SBM Small Unincorporated / Mom-and-Pop Firm Small Business Management, McGraw-Hill, p. 270
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Lesson 7Module: SBM Organizing Activities By Groups Function Performed Product Sold Process Used Areas Served Type Of Customer Project
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Lesson 7Module: SBM Types Of Teams Problem-Solving Self-Managing Work Cross-Functional
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Lesson 7Module: SBM Social Contract For Good Human Relations Between Owner & Employees Reasons For Business Communicate Goals Growth Production Involvement Ethics
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Lesson 7Module: SBM Leadership Leading –Communicating –Motivating –Disciplining Leadership – Ability To Influence Others Diversity’s Role
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Lesson 7Module: SBM Communication Process Small Business Management, McGraw-Hill, p. 275
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Lesson 7Module: SBM Rules Of Communication Keep It Simple Recruit Initial Users Encourage Diversity Enlist Cheerleaders Archive Best Advice
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Lesson 7Module: SBM What Do You Want From Job? Small Business Management, McGraw-Hill, p. 277
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Lesson 7Module: SBM Motivation “…inner state that activates a person, including drives, desires, and/or motives.”
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Lesson 7Module: SBM Employee Performance Performance = Ability X Motivation
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Lesson 7Module: SBM Why Motivate? Attract Potential Employees Improve Performance Retain Good Employees
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Lesson 7Module: SBM Employee Motivation Small Business Management, McGraw-Hill, p. 280
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Lesson 7Module: SBM Techniques Of Motivation Quality Circles Zero-Defects Job Enrichment Work Variation Schedule Flextime Job Splitting Sharing
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Lesson 7Module: SBM How Performance Appraisals Operate Small Business Management, McGraw-Hill, p. 284
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Lesson 7Module: SBM Counseling Troubled Employees 1.Establish Standards 2.Be Specific 3.Restrict Criticism 4.Be Firm & Consistent 5.Be Prepared 6.Point Out External Sources 7.Employee Decides 8.Only Activities On Job 9.Confidentiality 10.Commitment
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Lesson 7Module: SBM Job-Related Areas Of Counseling Health and Safety Retirement or Termination Stress
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Lesson 7Module: SBM Handling Employee Complaints Assurances to Employees Simple Complaint Procedure Minimum Time
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Lesson 7Module: SBM Types Of Discipline Encourage Self-Discipline Positive Discipline
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Lesson 7Module: SBM Legal Discipline Set Rules Act Promptly Gather Facts Allow Explanation Evaluate Courses Of Action Select Course Of Action Take Action Maintain Records
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