1. AARP Foundation Tax-Aide
For All AARP Foundation Tax-Aide Sites
Local Coordinator (Site Coordinator)
Quality Site Requirements Training
AARP Foundation Tax-Aide 2012 – 2013

2. Purpose of this document
To provide District Coordinators (DCs) with a useful and easy tool to acquaint or remind Local Coordinators (LCs) of AARP Foundation Tax-Aide site requirements
These site requirements are designed to:
Maximize number of accurate returns prepared,
Ensure a quality and confidential experience for the taxpayer, and
Ensure site compliance with program policy and IRS grant requirements for “Site Coordinator Training”
AARP Foundation Tax-Aide

3. AARP Foundation Tax-Aide 2012 - 2013
Introduction
Your leadership is vital to the success of your site operation and the AARP Foundation Tax-Aide program
Thank you for your commitment to such an important role
We hope you find this information useful in helping you plan, organize and manage your site
AARP Foundation Tax-Aide

4. AARP Foundation Tax-Aide 2012 - 2013
Site Checklist
Secure Equipment and Tax Data
Post required notices and have required AARP Foundation Tax-Aide & IRS Materials
Certify all Counselors
Interview/Intake process for every Taxpayer
100% Quality Review by 2nd Counselor
Have process for tracking all e-files through acceptance
Accurately Report Activity
AARP Foundation Tax-Aide

5. AARP Foundation Tax-Aide 2012 - 2013
Secure Equipment and Tax Data More info in Confidentiality and Security document in Client Service Provider Digest and Extranet
Store equipment in a secure location
Keep laptops and forms in a secure environment
during site operations
Immediately call police and number on back of volunteer
badge if a computer is stolen
Require passwords, and antivirus and firewall software on
all computers with Taxpayer data
Consider running TaxWise® with encrypted software on a
flash drive instead of from a hard drive especially on
personal computers
Flash drives with encrypted software must be used on site-
sponsored-owned computers
Exit TaxWise® if you step away
Never post passwords on or near computer
AARP Foundation Tax-Aide

6. AARP Foundation Tax-Aide 2012 - 2013
Post Required Notices and have required AARP Foundation Tax-Aide Materials
AARP Foundation Tax-Aide Poster (D143)
Activity Reporting, QR & ERO Tracking Log (D19597)
AARP Foundation Tax-Aide Tax Record Envelopes (D12225-
English & D17464 Spanish)
(All of the above can be ordered from AARP Foundation Tax-Aide Fulfillment)
Cybertax messages identified as “IRS Volunteer Quality Alerts”
LCs should read and have a copy of the current AARP Foundation Tax-Aide LC and Client Service Provider Digest available (The LC Digest will be ed to LCs and the Client Service Provider Digest will be available for ordering.)
AARP Foundation Tax-Aide

7. IRS Required Site Materials
IRS Pub. 17
IRS Pub. 4012
IRS 1040 Instructions
IRS Intake/Interview and Quality Review Sheet for every return prepared (IRS C)
For e-filing sites - All above documents can be electronically stored on the computer.
(Do NOT order Pub 760, IRS Envelope; Pub 1084 IRS Site Coordinator Handbook; and Title VI, IRS Poster)
AARP Foundation Tax-Aide

8. Certify All Volunteers
Complete Certification Process for all volunteers – Counselors and
non-Counselors (outlined in the LC Digest)
Complete Standards of Conduct training and test and sign
agreement form 13615
(All AARP Foundation Tax-Aide volunteers must sign)
All volunteers must be trained in program policies and procedures
“AARP Foundation Tax-Aide Program Policies and Procedures” developed to cover needed material is available on the Extranet
Invite non-counselors to that session of the Counselor training
List of certified volunteers must be provided to ADS for updating the AARP database, IRS, and appropriate LC and DC to ensure documentation of which Counselors are certified to assist taxpayers in the upcoming tax season
Minimum of two certified Counselors at sites
AARP Foundation Tax-Aide

9. All Counselors must: (Some of those policies and procedures)
Maintain confidentiality/security of data
Never solicit business for self or others
Refuse any type of compensation or tips
Stay within scope of training/certification
Provide taxpayers with explanation (and a copy) of tax return as taxpayers retain responsibility of the accuracy of the return
Assist taxpayers at sites, not at volunteer homes
Serve customers with courtesy regardless of customer’s sex, race, age, religion, etc.
AARP Foundation Tax-Aide

10. 100% Quality Review - All Returns
Second Person Quality Review (QR)
Second Person is a certified Counselor
Use the Volunteer ShareNet presentation for training QR
Review source documents and Intake Sheets for data to ensure nothing is missed (pay close attention to verify EINs to source documents to cut down on these rejects)
Check Quality Review boxes on the IRS Intake/Interview and Quality Review Form
Review entire return with taxpayer
Initial TaxWise Preparer Use Field 14 for QR. This must not be defaulted
Must have documented bank information when completing the return. Never take bank information over the phone.
AARP Foundation Tax-Aide

11. AARP Foundation Tax-Aide 2012 - 2013
Daily Site Operations
All forms must be returned to taxpayers at the end of their appointment (we no longer keep copies of the 8879, W2s, 1099s, etc.)
Train EROs with “ERO Training” presentation available on the Volunteer ShareNet and institute process to ensure all e-file returns are timely transmitted, rejects corrected and accepted
Train Client Facilitators with “Client Facilitator Training” available on the Volunteer ShareNet
AARP Foundation Tax-Aide

12. Closing Site Operations
Retained data for TaxWise desktop users is stored on disk or flashdrive and retained by only one person in the state (ask your leader for name)
For IRS-loaned computers, use the wipe disk program loaded on them.
For non-IRS equipment, use the ClearTaxpayerData program. Instructions for downloading, installing, and using ClearTaxpayerData may be found on the Volunteer ShareNet
Please note this is not required if using TaxWise Online (TWO).
AARP Foundation Tax-Aide

13. Accurate Activity Reporting
Activity Reporting supports continued AARP Foundation
Tax-Aide funding.
Ensure all program activity is recorded on the appropriate
Activity Reporting Log or as directed by your volunteer
leader, Including Q&A for taxpayers when a return is not
prepared, but only questions are answered.
Report site activity on a monthly basis or as instructed by
your volunteer leader
AARP Foundation Tax-Aide

14. Accurate Activity Reporting
E-file sites must input Quality Reviewer initials in TaxWise preparer use field 14 and are strongly encouraged to input preparer initials in preparer use field 13
E-Files sites are strongly encouraged to input data from the IRS Intake & Interview form questions about languages spoken in the home and a member of the household considered disabled into preparer use fields 11 and 12 respectively
AARP Foundation Tax-Aide

15. AARP Foundation Tax-Aide 2012 - 2013
Accurate Information
The correct SIDN must be on every tax return
E-filing sites must use an EFIN assigned to AARP
Foundation Tax-Aide and it must be on every e-filed
return
Site lists must reflect correct dates, times and
locations
Weekly updates to IRS SPECTRM system occur after
September from AARP Foundation Tax-Aide
Ensure that volunteers exercise due diligence and ask the taxpayer questions to complete an accurate return
AARP Foundation Tax-Aide

16. IRS Revenue Code 7216 Internal Revenue Code Section 7216
The section provides penalties against tax return preparers who make unauthorized use or disclosure of tax return information
The IRS requires a very specific authorization process for taxpayers to approve use and disclosure of their data to others
AARP Foundation Tax-Aide does not need to use those procedures as staff and volunteers do not share specific data with anyone including VITA, banks, mortgage companies, others in AARP, etc.

17. What’s New (or Fairly New)?
Taxpayer forms (8879s, W2s, 1099s, etc) cannot be retained by the site
A process needs to be established for EROs to track the flow of efile acceptances and rejects
Required use of TaxWise preparer use field 14 for Quality Reviewer initials. Strongly encourage TaxWise preparer use field 13 for Counselor initials
Strongly encourage preparer use fields 11 for input of language other than English spoken in the home and 12 for a member of the household considered disabled
LC’s required to complete the intake/interview and Quality Review training modules in Link & Learn or in training
AARP Foundation Tax-Aide

18. Where LCs can go for help
Your District Coordinator
AARP Foundation Tax-Aide LC Digest
AARP Foundation Tax-Aide volunteer ShareNet (for forms, guides, presentations, and other info)
IRS Volunteer Hotline:
IRS website:
IRS refund help:
IRS Taxpayer Advocate:
AARP Foundation Tax-Aide

19. AARP Foundation Tax-Aide 2012 - 2013
Thanks!
Please know that the work you do to ensure the site is effectively operated is not only appreciated by all of the AARP Foundation Tax-Aide organization but, most especially, the taxpayers served by the hardworking volunteers at your site! What would the taxpayers do without you? Remember to have some fun and thank those volunteers on behalf of all of us for a truly remarkable year in 2012 and for being here again in 2013!
AARP Foundation Tax-Aide