1. Next Phase of Service Delivery Efforts Services and Choice

2. Background Stakeholder meetings on December 13 and January 16-17 Meetings were held to discuss improvements and restructuring of current programs that serve CHA residents during the Transformation process. Meeting notes were compiled by MacArthur Foundation and reviewed by CHA and the City. Result of the meetings is a proposed structure that could be implemented in the Fall of 2003. This set of programs is designed to 1) prevent homelessness; 2) help families return to new housing; 3) help families integrate into new communities; and 4) help families maintain or achieve stability.

3. Revised approach: Six types of support 1. RELOCATION: Assessments and referrals 2. RETURNING FAMILIES: Support by developer to prepare families 3. NON-MOVING HOUSEHOLDS: Improved Service Connector 4. SECTION 8: Support to households already in Section 8 housing. 5. DEVELOPMENTS RECEIVING FAMILIES: Community-building and intervention services at Ickes/Dearborn or other CHA developments (including demonstration projects) 6. HARDSHIP CASES: “Last-resort” supportive housing for hardship cases. Various levels of service are envisioned to support virtually all CHA households. Service would be based on timing (to coincide with relocation or preparation to return) and the specific needs of each household or group.

4. Task 1: RELOCATING FAMILIES  Approach: Conduct assessments of all relocating households and assign them into three groups such as: Stable – basic support services Moderate – some support needed Hardship – intensive support needed  These ratings would be based on criteria such as housekeeping, substance abuse, domestic abuse, mental health, employment readiness, financial need and anti- social behavior.  Each relocating household would have a single point of contact throughout the relocation process to create continuity and develop trust and communication. The assessment team would make referrals to support services.

5. Task 2: RETURNING FAMILIES Contract with developer one year before units are ready to prepare families. Assess households and assign them into three groups: Meet Criteria (Stable) – basic support services Could Meet or get engaged in activities to meet (Moderate) – some support needed Most likely will not be able to meet – intensive support needed Services would include tenant requirements to meet site specific criteria. Developer will be responsible for outcomes Number of families that chose that site will meet criteria and get housed

6. Task 3. NON-MOVING HOUSEHOLDS Next Generation of the Service Connector Program Ongoing support to CHA family households; Provide general assessment of all households; Provide continuous and reliable referral services with a single-point-of-contact for households whenever possible Incorporate CDHS Emergency Services and/or information lines Extended hours

7. Task 4: SECTION 8 Support Section 8 households maintain their housing stability Assess households and assign them into three groups : Stable – basic support services Moderate – some support needed Hardship – intensive support needed Focus on identifying behaviors or problems that could affect stability Review permanent housing choice Staying in private market permanently - HCV services Planning to return to public housing – referrals to prepare for site criteria and, eventually, referral to developer

8. Task 5: Developments Receiving Families Intensive Case Management Assess households and assign them into three groups: Stable – basic support services Moderate – some support needed Hardship – intensive support needed Community Building community building activities gang intervention violence prevention family support and community organizing Pilot Programs

9. Task 6: HARDSHIP CASES Families in danger of losing their housing subsidy “last-resort” transitional housing supportive services in a facility 24-hour staffing access to professional intervention expertise. Potential Programs and Services Supportive program for “grand-families” with special needs Residential drug treatment (like the current Family Recovery Project), mental illness treatment provision of dedicated space in CHA developments, to provide these types of services such as a supportive-living floor.