1. OS 352 1/22/08 I. Managerial credibility II. Followers video III. Reminder: Exercise 1 due in 1 week. Please follow the template on my website and attach the article to your summary.

2. Credibility The judgments made by a perceiver (e.g., a message recipient) concerning the believability of the communicator (O’Keefe, 1990).

3. Managing through … Credibility Trust Expertise Dynamism Authority Hierarchical level Job title Resources

4. Characteristics of Credible Professors

5. Kouzes & Posner (2005) article What do K&P identify as 4 crucial attributes of admired leaders? Are they missing any attributes?

6. Kouzes & Posner (2005) article What prescriptions do K&P offer for becoming a credible leader? Why do you think some people find it difficult to carry out these prescriptions?

7. What Makes a Credible HR Manager? (Graham & Tarbell, 2006) Employees say … trust & expertise Managers say … expertise & effective relationships Top mgmt. says … achieving results and expertise

8. Leader: One who influences employees to voluntarily pursue organizational goals (Cummings & Worley, 2001). Follower: One who is on the receiving end of leader influence efforts and who decides the degree to which s/he will support the leader. (inferred from Daft, 1999). Leaders and Followers

9. Terms You Should Know Leader Follower Credibility Trust Expertise

10. You Should be Able To … Describe the importance of managerial credibility Know the 3 dimensions of credibility. Identify some behaviors that make an effective follower.