2. 2006 Founded 5000 + Employees India & Sri Lanka Offices Consulting | Outsourcing | Technology Industries | Healthcare | Hospitality Services Government, Social Development / Non Profit, Corporate and offshore. Sectors

3. Social Development Sector Corporate Sector Government Sector Offshore

4. Business Consulting Project Management Project Outsourcing Project Consulting Activity outsourcing IT Consulting HR Consulting and outsourcing Infrastructure Development Consulting & outsourcing Training Development and capacity Building Services Data Management Project Consulting & Outsourcing Healthcare and Hospitality

5. Total Cost of Ownership Operational Efficiency Core Processes New Initiatives Business Opportunities Operational Risks Internal Inefficiencies Reputation Risks

6. Client Organization Non-Core Processes Core Processes In House Teams I nductus Outsource Agreement & Understanding, Task Allocation Project Teams Project Manager Project Coordinator (Client Site) Delivery Manager (Inductus’ Site) Consulting Partner (Advisory Support) Consulting Partner (Advisory Support) Team Selection as per the requirement of Job Project Plan, Timelines and Task Allocation Real Time Execution Delivery to Delivery Manager Quality Check Yes No Delivery to Project Manager Quality Check Yes No Delivery to Project Coordinator Project Delivery to Client Client’s Feedback Consultation & Support (If required) Repeat (If required) Clos ure

9. IT Infrastructure Online Examination Software Web Mgmt. and Graphics BPO Services Data Management

10. BPO (Business Process Outsourcing) Services

11. Customer Relationship Management Technical Support Call Center Services Email and Chat Support Back Office Support Data And Voice Services Inbound Outbound Offshore Onshore

12. Inputs/Outputs – customers calling for service/customers completed the call Flow Units – customers Network of Activities and Buffers – Calling Customers/Answering customers’ calls/Email/Chat Resources – customer service agents (CSA), phone automated system (PAS), etc. Information Structure – Account management system, reference materials, etc.

15. Data Entry Services Data Conversion Services Data Migration Services Database Management and Administration Data Warehousing and Mining QA & QC

19. Network Management Revenue Assurance Revenue Risk Management Financial Reporting Customer Support Reports Management Reporting

20. BankingRetailAviationTelecomInsuranceServices Credit Card Analysis Asset Management Advances Deposits – Savings and Recurring (incl. FD) Anti-money Laundry Cash Disbursements Sales – Cash and Carry Finance and Taxation IT Ticketing monitoring Accounts Payables Vendor Management Inventory Management Loss Analysis Ticket sales analysis Payments to Agents Analysis Flight utilisation analysis Passenger movement analysis incl. baggage allowed Vendor Analysis Salaries and General Accounting Revenue Assurance Revenue Risk Management Customer Support Department Network Management Services Financial Reporting BTS Cell Reporting Inter-operator Invoice Settlement and Billing Analysis Distribution and Agency Analysis Anti-money Laundry Fraud Management Actuaries Analysis Agents Payout analysis Regulatory compliance Reporting Accounts Receivables Analysis Accounts Payable Analysis Inventory Management Cost Management Compliances Audit IT Audit

22. Web Designing Web Development Web Hosting & Maintenance Web Application Development SEO & Online Marketing Design & Graphics

23. T o o l s Latest Development and Design Tools (Dynamic and Static) D e v e l o p m e n t C y c l e

24. Social Media Marketing Mobile & Email Marketing Search Engine Optimization Pay per Click Corporate Identity Package Development Content Management, Link Sharing

26. New Application Development as a Product Customized Application Development as a Project. Application Migration, Conversion and Integration Desktop, Mobile and Web Applications Database Development and Services, Cloud Computing Maintenance, Support and Training

27. Latest Programming & Designing Tools to develop the Software Solutions

29. Online & Offline Registration

30. IT Infrastructure and Networking Services

31. Enterprise Service Desk Network Architecture, Installation and Maintenance Network Administration Network Security Backup, Storage & Cabling Maintenance and Support 1 2 3 4 5 6 Project Management Support

32. Project Managers Business Consultants Developers Support Relation Manager Designers Finance and Accounts Strategic Leaders Personnel Management

33. VS.NET, C#, ASP.NET, VB.NET, JSP, ASP, Java/J2EE, Cold Fusion, PHP, Perl, XML, XSL, XSLT, DTD, JHTML, SHTML, HTML, DHTML, JavaScript, VBScript Oracle 9/10g, My SQL, Microsoft SQL Server 2005 & 2008, MS Access SQL Reporting Services, MS Analysis Server, Business Objects, Crystal Reports Web Services, OLE, ActiveX,.Net Remoting, COM/DCOM, COM+ Database Languages Technologies OLAP

34. Microsoft IIS, Apache Tomcat, Glass Fish Server 3.1.2 MOSS 2007 Analysis & Development, Web parts development, Customization of MOSS 2007, DotNetNuke 3.x, 4.x, MS CMS Visual Studio.NET 2005/2003, Web Sphere Studio, IDEA, Visual Age for Java, MS Office, Rational Rose, ER-Win, MS Visio, MS Project, Net Beans IDE 7.1.1 Adobe Photoshop, Illustrator, Macromedia FLASH/MX, Freehand, Dreamweaver, Fireworks, Coral Draw Web Application Server Intranet and Portals Tools Visual Tools

35. Project Phase 1 Project Phase n Final check and Closure Quality Check Project Phase 2 Project Phase 3 Project Phase 4 Quality Check Check – Recheck Model

36. 1.Plan and Problem definition 2.Data: observing the time, place, type and symptoms of the problem 3.Analysis: Tools of quality analysis are used, such as Control charts, Pareto charts, cause-and-effect diagrams, scatter diagrams, histograms, etc. 4.Action: Based on the analysis, an action is taken. 5.Study: The results are studied to see if they conform to what was expected and to learn from what was not expected. 6.Act/Standardization: Appropriate steps are taken to see that the gains are secured. New standard procedures are introduced. 7.Plans for the future: As a result of solving this problem, other problems will have been identified and other opportunities recognized.

37. The cycle of kaizen activity can be defined as:  Standardize an operation and activities.  Measure the operation (find cycle time and amount of in-process inventory)  Gauge measurements against requirements  Innovate to meet requirements and increase productivity  Standardize the new, improved operations  Continue cycle ad infinitum Five Elements of Kaizen  Management teamwork  Increased labor responsibilities  Increased management morale  Quality circle  Management suggestions for labor improvement At Inductus, we strictly follow different quality standards, including the ‘Kaizen’ for setting quality benchmarks in order to keep Inventing Approach & Methodologies for Quality Project Execution and Its Management.

38. Happy Clients Why Inductus? Customization Integrated Services Approach Cost Effectiveness Best Models/Policies/ Framework Integrity Quality Process Driven Approach Turnaround Time

40. Inductus Consultants (P) Limited 24X7 Customer Support Helpline: 92346 92346 Email: ho@inductus.inho@inductus.in Web: www.inductus.inwww.inductus.in