1. NorCal Services for the Deaf and Hard of Hearing Annual Report Fiscal Year 2009-2010

2. Mission Statement Empower deaf and hard of hearing people to live independently and productively within the greater society; Educate the greater society of the unique communication needs, abilities and accomplishments of deaf and hard of hearing individuals; Advocate for equal access and opportunities for deaf and hard of hearing individuals. 2

3. 3 NorCal Board of Directors Board of Directors meet every third Tuesday at 6:30pm at NorCal Sacramento office Delmar Cheeseman, President (2003 ) Mike Wilson, Vice President (1997) Don Chan (2008) Ginger White (1997) Yim Orsi (2007) Mark McAlister (2003) Mark Jackson (2008) William Raby, Secretary (2009) Chester Brock, Treasurer (2005)

4. Our Programs and Services 4 Programs and services are in aligned with NorCal’s mission and reflect a deaf-centered approach promoting respect for the community’s rich language and culture. This year, NorCal added 2 new programs: DeafSAFE – services for Deaf survivors of sexual assault DeafJOBS – Employment services in the Redding, Chico and Yuba City areas.

5. Sign Language Interpreting and Real Time Captioning Services 4,964 requests received 9,819 hours interpreting and captioning provided 5

6. Specialized Services Day program focused on social interactions, expressive communication and outings into the community Placement in regular competitive employment with support of job coaching during employment Deaf/hard of hearing adults with developmental or other disabilities 6

7. Case Management Services Support for crisis situations involving neglect or abuse Instructions for money management, public transportation, coordination of multiple services as needed for daily living Advocate for interpreting, captioning or other services to have equal access to private and public services 554 individuals served by 8 full-time client advocacy staff 7

8. 8 Case Management Percentage of Total Consumers Served by Office

9. Case Management Services Duplicated Count Services provided by Client Advocates 9

10. New Service! - DeafSAFE Through a grant from federal Office of Violence against Women, NorCal has partnered with DeafHope to serve survivors of sexual violence who are deaf or hard of hearing. Services are available throughout NorCal’s service area. Deaf Survivor Support Services  Sexual Violence is happening in our community  You have the right to be free of violence in your life  We can give you support and information so you can make choices about your life  Our services are confidential and free 10

11. Pre-Employment Services Vocabulary for employment How to communicate with your boss Understand your paycheck and benefits Make a budget based on your income Basic Job Survival Skills Click here for Videohere 11 59 Consumers enrolled to learn about:

12. Employment Services  Job Development and Placement  On-site Job Coaching  Interpreting for job interviews and new employee orientations  Trainings for Employers  Promotion of hiring people who are deaf or hard of hearing  Assistance for employer and employee to resolve issues 12

13. New Program – DeafJOBS at NorCal’s Yuba City Office! Pre-Employment and Employment Services made possible by Americans Recovery and Reinvestment (ARRA) grant through Department of Rehabilitation. 54 consumer assessments 59 consumer pre- employment services 13

14. Employment Outcomes 58 placements 362 hours of interpreting 2,859 hours of job coaching 14

15. Employers Strategies To Empower People: Carmichael Purple Communications Sacramento Public Library Wal-Green’s Distribution Center Kohls: Sacramento Tele-Direct C R England Inc. Pride Industries: Beale, CA Auto Works of Gold River Goodwill: Folsom Safeway: Carmichael River City Staffing Walmart: Folsom Woodside Health Care Center Raley’s Field: West Sacramento FedEx Express: Rancho Cordova Target: Sacramento Express Employment Professionals Safeway: Citrus Heights Collision Repair: Paradise, CA County of Sacramento Community Integrated Work Program: North Highlands Chuck Patterson Toyota: Chico Macy’s West: Sacramento Los Rios Community College/American River College Dept of Parks and Recreation Museum Resources Center, West Sacramento California State University, Sacramento NEC Electronics Inc. In Alliance Yahoo!: Sunnyvale, CA Century Theaters: Elk Grove Volt Services Group: Sacramento Pinney Insurance Group S.O.S Marine Folsom Auto Body: Rancho Cordova who hired deaf and hard of hearing people during 09/10 15

16. Information and Referral Serve as clearinghouse for information and resources on deaf culture, hearing loss, and sign language. 16

17. Community Education Presentations and Exhibit Booths Dameron Hospital Sacramento Public Library Stella Brochman Elementary School Yuba City Dept of Rehabilitation INTEL Campbell Soup Department of Motor Vehicles California Youth Leadership Forum California State University Stanislaus County Superior Court Rowell Family Services Sierra College United Way Promote awareness and foster an understanding about deaf and hard of hearing people. NorCal provided 274 workshops, sensitivity trainings and exhibit booths 17

18. NorCal Events and Projects Friday Night Live ASL Ice Cream Socials Bingo Swirl Deaf Socials Deaf Pizza Socials ASL Socials Silent Sleigh Deaf Awareness Month Events ASL Trivia Challenge Scrapbooking Sacramento Deaf Seniors Deaf Family Picnic Education and Wellness Fair An Addams Family Mystery Scavenger Hunt Flying Hands Social Deaf Day at the Sacramento Zoo AA and Sobriety groups Nutrition Workshop American Sign Language Class Deaf Culture for Deaf People Real, Real World for Deaf/Hard of Hearing High School Students Employment Workshops Tax Preparation Getting an Interpreter for Your Medical Appointment Women from Venus, Men from Mars performance H1N1 Vaccination Clinic Deaf Social/Ice skating Christmas Food Drive Valentine Social Thanksgiving Dinner Cancer workshop Drug and Alcohol Awareness Prevention Role of Interpreters and Process of Interpreting Lip Reading classes 18

19. Camp Grizzly August 2 – 8 th, 2009 Grizzly Creek Ranch, Portola Youth Leadership and Communication Skills Training 57 deaf, hard of hearing, CODA children 31 volunteer counselors from the community 19

20. Our Funding 20 NorCal conducts annual financial audits by outside professionals.

21. Support and Revenue where NorCal’s funding comes from 21

22. Expenses how NorCal spends funds 22

23. Major Contracts Department of Social Services, Deaf Access Program: Primary funding since 1978 for case management services Employment Development Dept: Funding since 1995 to provide job placement and interpreting services at One Stop Center. Community Services Block Grant Yuba County & Sutter County: since 1995 for linkage and access services to deaf and hard of hearing families in Yuba City/Marysville office Yuba Sutter United Way since 1986, funding for Yuba City/Marysville outreach office Office on Violence Against Women, Dept. of Justice: (NEW) Funding to provide Sexual Assault services to Deaf survivors. Department of Rehabilitation – ARRA: Funding to expand employment services to Redding and Marysville locations. 23

24. 24 Fees for Services Alta Regional Center Day program for ALTA consumers who are deaf or hard of hearing with other disabilities Long term job coaching for ALTA consumers placed in competitive employment Department of Rehabilitation (DOR) Pre-employment and employment services, supportive employment, job coaching and interpreting services for DOR consumers who are deaf or hard of hearing. Interpreting Fees Fees for interpreting services provided and coordinated by NorCal’s Communications Dept.

25. Volunteers Alison Milobar Russ Wilson Tamika Rivers Jenna Brice Ken Bolingbroke Billy Raby Diana Wallin Frank Simonalle Diana Pease Kayleigh Lembke Joanna Dixon Danielle McClusky Kim Martin Mary Pham Olga Ayannikov Pamela Meadows Ruslan Korol 25 Thanks to all of our wonderful Volunteers!

26. Donors and Supporters Don Chan Gene Zeiter Mary Jane Morris Robert Weissberg John McDonough Edith McGill Mary Wiggins Tami & Martin Levario Monigue Savasta Richard & ZoeAnn Joiner Dino & Cheryl DaRe Cindy Sundon Ronald Trombley John Buchan Larry & Alice Obray Gene Cochrane Shellie VannVolk Teresa McDonough Leonard & Norma Girimonte Marylisa Ramirez- Bowman Sara Thompson Carol Liebert Brian Berlinski Maureen Thompson Rita Foti Catherine Snapp Janice Hall Cindy Holley Denise Cambon Kristin Janeway Leo Mouton Kevin & Marilyn McDonough Pam Meadows Anna O’Brien 26 Your donations are important!

27. Local Business Support North Modesto Kiwanis Club Purple Communications, Inc. El Camino Booster Club Air Gas Clear Creek Grocery & Locker Service Safeway Food & Drug, Redding R & R Quality Meat Company Safeway Foundation McDonald’s, Redding Hair We Are Turtle Bay Exploration Park Klean Kanteen Lincoln Kiwanis Foundation Eaton Interpreting Services Rotary Club of S. Sacramento Foundation Sacramento Valley Sertoma Sorenson Communication The Home Depot Sun Oaks Fitness Club La Rendezvous Spa Redding Grocery Outlet Golden State Foot Clinic Target River City Bank Mr. Pickles Tre Donne Starbucks Coffee Company Voluptuous Intimate Apparel Costco El Zarape Taqueria Sprint Nextel Marie Callender’s Rio Linda Jr. High 27 Your local support makes many of our events possible!

28. NorCal Headquarters NorCal Services for Deaf and Hard of Hearing 4708 Roseville Road, Suites 111-112 North Highlands, CA 95660 (916) 349-7500 V/TTY (916) 993-3048VP Email: info@norcalcenter.org info@norcalcenter.org Website: www.norcalcenter.org www.norcalcenter.org 28

29. NorCal Outreach Offices Stockton Office 5637 N. Pershing Ave, Suite B-7 Stockton, CA 95207 209 474-3089 TTY 209 474-3088 V 209 474-1570 Fax Redding Office (Nov ’09) 871 Mistletoe Lane Redding, CA 96002 530 221-1689 V 530 221-2571 TTY 530 229-9077 VP 530 221-8143 FAX Marysville Office 1521 Butte House Road Yuba City, CA 95993 530 740-7802 TTY 530 740-7803 V 530 740-7804 Fax 29

30. 30 NorCal Co-Locations As of Sept 2010 EDD Roseville State of California EDD 1880 Sierra Gardens, Suite 100 Roseville, CA 95661 916 774-4035 V/TTY 916 774-4067 TTY 916 786-6177 Fax EDD Downtown Sacramento 2901 50 th St. @ Broadway Sacramento, CA 95817 916 227-9390 TTY 916 774-4035 V 916 227-9390 VP