1. H OW TO AVOID SPOTS Mary Flanagan MLPAA Lunch & Learn October 2, 2012

2. H OPES FOR THIS CONVERSATION What are the keys to launching change & sustaining it, & adapting it to the ever changing environment? Look at 3 different models. What can you do as community leaders/ board members to facilitate and support organizational change? Share our experience!

3. S TRATEGIC P LANS O N T HE S HELF... Change is hard People resist it Life happens Nothing strategic happens

4. “The challenge begins when you return to the office and have to encounter human beings.. human beings who are often unwilling to change.” Joseph Grenny

5. T WO PROBLEMS THAT PREVENT EFFECTIVE CHANGE MANAGEMENT : Strategy: What should we do? There’s no strategy so brilliant that people can’t render it worthless (Grenny’s Law of Leadership) Influence: How do we get everyone to do it? Everybody in this room has a theory of influence but most can’t articulate what that theory actually is. And when we fail to execute, we’re unable to improve upon our own flawed theory. Joseph Grenny http://insights.execunet.com/index.php/comments/the_power_of_influence_to_ execute_strategy//more

8. For things to change, somebody somewhere has to start acting differently. Maybe it’s you, maybe it’s your team. Picture that person (or people). Each has an emotional Elephant side and a rational Rider side. You’ve got to reach both. And you’ve also got to clear the way for them to succeed.

9. Direct the Rider Motivate the Elephant Shape the Path

10. T O P ® S ECRETS OF I MPLEMENTATION TASKPEOPLE PROCESS

11. 10 K EYS TO G ETTING T HINGS S TARTED TASK 1. Ensure some quick, highly visible results. 2. Hold immediate high energy kick-off in the workplace. 3. Begin with catalytic actions to make it easier for other things to get done. 4. Identify and gather needed resources PEOPLE 1. Communicate appropriate aspects of the plan to all stakeholders. 2. Designate the guide team and clarify how it will operate. 3. Obtain strategic blessings from those in key leadership positions

12. 10 K EYS TO G ETTING T HINGS S TARTED PROCESS 1. Help action teams decide schedules and operating procedures. 2. Initiate an effective multi-modal communication system. 3. Set up an accomplishments tracking system.

13. 10 K EYS TO S USTAINING M OMENTUM TASK 1. Celebrate small accomplishments along the way. 2. Update public displays of progress and accomplishments, e.g., bulletin boards.

14. 10 K EYS TO S USTAINING M OMENTUM PEOPLE 1. Maintain regular team reports, feedback & interchange. 2. Explore ways to rotate leadership roles. 3. Keep leadership and other stakeholders fully in the communications loop. 4. Provide training for individual and team capacity building. 5. Develop and regularly bring new leadership on board.

15. 10 K EYS TO S USTAINING M OMENTUM PROCESS 1. Utilize unexpected opportunities and leverage points. 2. Hold frequent short reflective conversations on progress. 3. Care for the human spirit with décor, symbols and eventful meetings.