1. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 1 1 PSN: Why Not Automate?

2. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 2 This is an exciting opportunity for everyone involved. The benefits go beyond just training and education—collaborate with your peers and inspire others around you. educate collaborate inspire Welcome Connect Conference 2013

3. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 3 Discover how you can reduce cost and increase profitability for your business by adding efficiency to your purchasing process. Learn about PSN features such as: processing credits/freight charges, advanced shipping notices, automating toner replacement and vendor’s microsite for custom products. PSN: Why Not Automate?

4. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 4 PSN provides solutions that can: Reduce your cost of doing business by increasing productivity Increase your value as a supplier by providing a higher level of service and products PSN: Why Not Automate?

5. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 5 Benefits: Transmit P/Os & receive acknowledgments Removes the need to call, fax or key in orders Eliminates key stoke errors Updates P/O cost with vendor’s cost Returns stock/fill availability and updates P/O PSN: Why Not Automate? Internet Purchasing

6. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 6 PSN: Why Not Automate? PSN Purchase Order Transmissions Office Products Wholesalers

7. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 7 PSN: Why Not Automate? PSN Purchase Order Transmissions Office Product Manufacturers

8. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 8 PSN: Why Not Automate? PSN Purchase Order Transmissions Buying Groups

9. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 9 PSN: Why Not Automate? PSN Purchase Order Transmissions Furniture Manufacturers

10. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 10 Benefits From ECi Web Storefront: Create and sell −Avery Signature Series Custom Binders −Cosco custom stamps −Xstamper custom stamps −Trodat custom stamps Shop and increase sales −HP printer finder/ supplies finder −The spot for HON Furniture PSN: Why Not Automate? Integrated Microsites

11. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 11 Benefits Check stock levels and view your most recent cost Allows immediate response to customer availability inquiries Enables you to adjust sell price according to current cost Increases fill rate and ultimately customer satisfaction Gives the ability to check multiple vendors and locations at one time PSN: Why Not Automate? Real-time Stock & Price Checks

12. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 12 PSN: Why Not Automate? Real-time Stock & Price Checks The Process

13. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 13 Office Products Vendors PSN: Why Not Automate? Real-time Stock and Price Checks

14. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 14 PSN: Why Not Automate? Real-time Stock & Price Checks ECintertactive & is.D-Force2 DDMS Vendor Supply Options – Enter & select facility locations E-commerce – Edit Site Preference – Activate Users

15. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 15 Benefits Streamlines accounts payable posting procedures Efficient - no wasted time waiting for the invoices to arrive Paperless - no printing means no wasted resources Saves time – reduces keying time Minimizing data entry errors Requires NO additional hardware investment and only a minimum of training PSN: Why Not Automate? Electronic Invoicing

16. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 16 PSN: Why Not Automate? Electronic Invoicing Set Up

17. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 17 PSN: Why Not Automate? Electronic Invoicing Office Product Vendors

18. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 18 Results Short Ships: Allows more proactive handling of shorted orders Auto updating to purchase orders and sales order BENEFIT: Saves time updating orders, purchase orders and reconciling accounts payable PSN: Why Not Automate? Advanced Shipping Notice

19. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 19 Carton ID & freight tracking: Simplifies drop ship package tracking 3 rd party tracking numbers added to sale order history View UPS, FedEx and USPS tracking through hyperlink in the Order Analysis window BENEFIT: Provides better customer service, saves employee time PSN: Why Not Automate? Advanced Shipping Notice Results

20. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 20 Results Carton Counts: Add vendor carton counts to printed shipping manifest Vendor counts are listed in a separate field from dealers carton count on manifest Import this information into RouteTrak™ and RoutePerfect™ BENEFIT: Quicker departure of trucks Advanced Shipping Notice PSN: Why Not Automate?

21. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 21 Carton IDs, freight tracking #, carton counts, and/or short ship exceptions Carton count, IDs and UPS tracking Carton IDs, freight tracking #, carton counts, and/or short ship exceptions PSN: Why Not Automate? Advanced Shipping Notice Vendors – Available Features

22. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 22 Allows automation of posting for credits, freight charges or other exceptions Benefits – No need to post individual credits or charges – Checked against P/Os – Posts by item department for better G/L recording – Allows adding additional charges to sales order Cost only or charge to customer PSN: Why Not Automate? Advanced Shipping Notice Credits, Freight or Additional Charges

23. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 23 Enhance your revenue opportunities by offering a wide variety of unique and hard to find items: Load item/price files Enter ship codes in DDMS grid Create vendor record SPRX Add catalog to ecommerce site Change short buy setting to limit to items (SPRX vendor) Set SPS flag when transmitting PSN: Why Not Automate? ProductPro & FurnitureAdvantage

24. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 24 PSN: Why Not Automate? ProductPro & FurnitureAdvantage

25. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 25 PSN: Why Not Automate? ProductPro & FurnitureAdvantage

26. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 26 Expand your business Minimize your customer’s downtime PSN: Why Not Automate? Auto Toner Replacement Systems

27. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 27 Load program on consumer’s network to monitor toner levels Electronic Supplies Network is notified when toner is low DDMS system downloads information and creates a pick ticket Order is processed via DDMS purchasing and transmitted via PSN to Supplies Network Supplies Network drop ships to consumer PSN: Why Not Automate? Auto Toner Replacement Systems

28. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 28 PSN: Why Not Automate? Substitution List Program Increase profitability and customer satisfaction by controlling substitutions Activate in Sub List in DDMS L6F screen United assigns generic or dealer unique list to account −Original item on DDMS ticket and P/O are replaced with sub after transmission −Original sell price remains the same, but cost is updated with sub’s cost It is up to the dealer and United to make sure the United -substituted item’s Unit of Measure matches the dealers selling Unit of Measure when they are creating the substitute list. NOTE

29. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 29 Increase profit margins by ordering direct Three different programs: – On Demand – Chairs Direct – Standard Load file for each Set up vendor and PSN setting for each Limit P/O by vendor and transmit PSN: Why Not Automate? HON Daily

30. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 30 PSN: Why Not Automate? HON Daily

31. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 31 PSN: Why Not Automate? Frequently Asked Questions

32. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 32 Frequently Asked Questions Where do we find PSN set-up documentation? support.ecisolutions.com

33. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 33 Frequently Asked Questions Where do we find PSN set-up documentation? DDMS Knowledge Base

34. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 34 Frequently Asked Questions Where do we find PSN set-up documentation? DDMS Knowledge Base

35. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 35 Yes, any PSN vendor can be added to short buy. To add a PSN vendor to short buy: 1.In the Parameter Screen field, type L6N a.Add the vendor name exactly as the vendor set-up b.PSN Communication settings based on vendor name Frequently Asked Questions Can you add any PSN vendor to Auto short buy?

36. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 36 Option 1 Use unique item identifier to “match” on other than the vendor name as (ASB) limiter. Stock class, SIC code etc. Option 2 Copy your I-MFG records to the I-WHL field using +EB Direct Buy vendor name as limit Run after every item update for vendor Frequently Asked Questions What if they are a Direct Buy vendor?

37. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 37 1.Initial set-up, check the Override box for settings 2.Change in the second screen of SR-B Frequently Asked Questions How do you change default settings before transmitting?

38. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 38 Optional for custom products 1.Put 1 item per P/O 2.In the How to Sort P/O field, type # 3.In the Create NEW P/O When Sort ONE Changes, type Y Frequently Asked Questions How can you create a P/O for each custom item?

39. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 39 If all (or majority) of the orders need to go drop ship to the end-user: 1.Set that as the default in the PSN Communication parameter settings 2.Set the NDS (National Drop Ship) flag on the individual order or on an end-user’s account level 3.Set the drop ship options on the fly a.Change in the SR-B screen when manually transmitting the purchase order. Frequently Asked Questions How do you change the shipping method on a P/O?

40. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 40 Yes, custom items must start at the microsite and be placed in the e-commerce cart. Items have a special code attached to identify the customization of the product Stock items on Microsite can also be transmitted via PSN Frequently Asked Questions Must custom items originate on the Microsite?

41. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 41 Yes, vendor must have a record in the DDMS item file to be available for stock/price checks. Stock/Price check settings must be completed for vendor Functions are order-writer specific ; you control who has permissions Frequently Asked Questions Does stock/price check require vendor specific records?

42. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 42 No. ASN does not have to be run manually. You can create a proc file to download and process files or do manually PSN is shut down nightly between 12:45-1:30, so set your proc time accordingly. Frequently Asked Questions Do you have to run ASN manually?

43. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 43 VER-EXCEPT and I-AUX files are updated with short ship exceptions The ASN fields are available through Report Writer and SQL A report automatically prints when file is processes to show what was updated Frequently Asked Questions What tracking of changes do you have with ASN ?

44. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 44 Available on ECi Customer Portal Consider loading items into a unique stock class to streamline purchasing process Ability to load Non-OPUS vendor item files – Cosco – Digitek – Ghent – Hon Daily – Katun – LMI – Quality Park – Supplies Wholesalers – Tops – Trodat Frequently Asked Questions What is the ECi Content Integration Program?

45. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 45 Some may require you to manually retrieve an acknowledgment using SR-B −Wait time varies with vendor To prevent duplication in Auto Short-Buy −Leave the Transfer Exceptions field BLANK If vendors can’t send PSN acknowledgment, find out if they can send in another form (i.e. email) Frequently Asked Questions What if a vendor does not send back an acknowledgment?

46. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 46 Don’t forget to turn in your session survey for a chance to win a $250 gift certificate. Surveys can be turned in at the Conference Registration in the Trinity Foyer or in the Lab located in the Pegasus Ballroom (both located on the lobby level) PSN- Why Not Automate?

47. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 47 PSN- Why Not Automate?

48. ECi Confidential & Proprietary - ©2013 eCommerce Industries, Inc. 48 Support – 800-366-4778 – Monday – Friday – 7AM-7PM CST Customer Service & Support Contact Information Training – 800-959-3367 Option 5 – professional.services@ ecisolutions.com professional.services@ ecisolutions.com – Virtual class training – One on One training – Onsite training