1. TxEIS Browser Settings
TxEIS Data Center
Jesse Gaudard

2. Supported browsers
Challenges in browser support
Where to find TxEIS browser settings help
Browser settings
IE 9, 10, 11
Firefox
Chrome
Common issues

3. Supported Broswers Internet Explorer 9, 10 and 11
Mozilla (Current Version)
Safari 5.0 and later (Mac only)
Chrome (Current version)

4. Challenges in browser support
Firefox is open source
IE Microsoft
Community sourced program
Updated frequently with unknown results/options
Extensive testing required to maintain currency
TxEIS configuration has several steps
Updated 2nd Tuesday of the month
Continuous security modifications producing erratic results for some programs
TxEIS configuration has several steps
Settings can be pushed to the local machine by the System Administrator
The nice thing about standards is everyone has one

5. Where to find TxEIS browser settings help
Log into TxEIS and select any application. Click on Help
Click on System Requirements

6. IE 9, 10 and 11
Example of a correct short cut: Incorrect: vice=https%3A%2F%2Ftxeisclass.esc 20.net%3A8443%2FMainMenu%2F app%2Fj_acegi_cas_security_check
The big issues:
Incorrect TxEIS shortcut
Incorrect Temporary Internet Files setting
Trusted site option
Not allowing pop-ups
Properly clearing cache/folders

7. IE 9, 10 and 11 The big issues: Incorrect TxEIS shortcut
Incorrect Temporary Internet Files setting
Trusted site option
Not allowing pop-ups
Properly clearing cache/folders

8. IE 9, 10 and 11 *.esc18.net The big issues: Incorrect TxEIS shortcut
Incorrect Temporary Internet Files setting
Trusted site option
Not allowing pop-ups
Properly clearing cache/folders
*.esc18.net

9. IE 9, 10 and 11 The big issues: Incorrect TxEIS shortcut
Incorrect Temporary Internet Files setting
Trusted site option
Not allowing pop-ups
Properly clearing cache/folders

10. IE 9, 10 and 11 The big issues: Incorrect TxEIS shortcut
Incorrect Temporary Internet Files setting
Trusted site option
Not allowing pop-ups
Properly clearing cache/folders on exit
(Empty Temp Internet Files on Exit)

11. Firefox The big issues History settings Document cache
Prevent Timeouts

12. Firefox The big issues History settings Document cache
Prevent Timeouts

13. Firefox The big issues History settings Document cache
Prevent Timeouts

14. Chrome
The big issue
Cookies

15. Common Issues
Assume everything downloaded from the Internet is infected with either a virus, malware or adware
Example:
The Java update will install the Ask Search Tool bar (used to sniff traffic for more adware to be pupped to your machine). Degrades TxEIS performance and impacts some applications.
AVOID INSTALLING ALL BROWSER TOOL BARS

16. Common Issues
What application server?
Click on the TxEIS shield

17. Common Issues The details help if you get an error
TxEIS or txSuite Version & Build Number: 
Browser & Version:   [IE  / Firefox / Safari  / Chrome]
Were multiple browsers tested? 
Were clients browser settings verified (refer to TxEIS System Requirements document)? 
Database:  (name and location)
Ensure that DB provided is a copy of the DB where problem can be reproduced (Do not provide last night’s backup if problem was created today – we need a current version of the database). 
Server logs:  (Server logs are required if program error is occurring)
Menu: 
Menu Option:  
Report Option:  (Provide all report parameters)
Problem:  state the problem
·        List all steps taken to reproduce problem
·        Provide screen prints if possible