1. Hospitality Functional Application Unit 2 2 - 1 Information Technology in Travel, Hospitality and Tourism Unit 1 Introduction to Computer Application in Travel, Hospitality and Tourism

2. Hospitality Functional Application Unit 2 2 - 2 Introduction and Admin  Who are we? Introduction  Punctuality and Attendance  Common Courtesies  Use of Study Guide  Blackboard  Assignment  IT for Tourism - what is this about? 25 mins

3. Hospitality Functional Application Unit 2 2 - 3 Recommended Text Textbooks required Using Computers in Hospitality by Peter O’Conner (Thomson Learning) Supplementary reading Hospitality Information System and E-Commerce by D.V.Tesone (Wiley) E-Commerce and Information Technology in Hospitality and Tourism by ZongQing Zhou, Ph.d

4. Hospitality Functional Application Unit 2 2 - 4 Learning Objectives Understand what is General Purpose Applications in travel, tourism and hospitality industry Understand what is Specific Applications in travel, tourism and hospitality industry Introduction to Information System Planning Understand what is Proprietary Systems and Open Platforms Understand Rent or Buy Decisions

5. Hospitality Functional Application Unit 2 2 - 5 Application Software software package designed to perform general/specific functions required by the end-users

6. Hospitality Functional Application Unit 2 2 - 6 Types of Application Software There are two types of Application Software generally used in the Travel, Tourism and Hospitality Industry: 1.General Purpose Application 2.Specific Purpose Application

7. Hospitality Functional Application Unit 2 2 - 7 General Purpose Application  Provide Generic Functions (Basic Functions)  Used by Public at Large  Readily available off the shelves  Cheaper than Specific Applications  NO need for customisation in order to use it effectively  Provide Quick Turnkey System (Up and Ready – No need to wait)  E.g. Word, Excel, PowerPoint, Outlook Express, Internet Explorer (Browser)/Shirts or Sofa

8. Hospitality Functional Application Unit 2 2 - 8 Specific Purpose Application Specially written for tasks-specific, application oriented or problem Used by Specific user or organisation only Also known as Custom-Made or Tailor-Make Expensive than Generic Applications Not readily available (make instead of buy) E.g. Electronic Road Pricing (ERP), Certificate of Entitlement (COE)/Custom-made built-in wall cabinets/Spectacle

9. Hospitality Functional Application Unit 2 2 - 9 Examples of General Purpose Application Word Processing – Ms Word Electronics Spreadsheet – Ms Excel Database – Ms Access, FoxPro Email Package – Outlook Express or Ms Outlook, Eudora Web Browser – Internet Explorer, Mozilla Firefox, Safari, Netscape Navigator, Google Chrome Utilities Packages – Norton Utilities

10. Hospitality Functional Application Unit 2 2 - 10 Examples of Specific Purpose Application Reservation System – online room booking and reservation Property Management System – hotel guest database, room availability, car park, security, lighting, maintenance Recipe-Costing System – cooking ingredient, cost and pricing of each dish, menu Stock Control System – Economic Order Quantity (EOQ), Lead Time, Usage Rate, Automatic Reorder on Food and Beverages & Recipe Conference and Banqueting – Events, Exhibition, Conference, Seminar, Food and Beverages

11. Hospitality Functional Application Unit 2 2 - 11 Information System Planning Harness Technology as part of corporate strategy or long term plan Implementing Information Technology in all operations and management in the organisation Effective use of Information Technology e.g. EPOS to provide quick and efficient service Drawing up an IT Master Plan Keeping abreast with new Technology

12. Hospitality Functional Application Unit 2 2 - 12

13. Hospitality Functional Application Unit 2 2 - 13 Business Software for Travel, Tourism and Hospitality Organisations Rapid development in Technology e.g. computer programming language Business is Dynamics Business Software required to support: Transaction Processing – Day-to-day operations Information Communication Decision-Making Process

14. Hospitality Functional Application Unit 2 2 - 14 Proprietary Systems & Open Platforms Proprietary System (Privately Owned Package) Owned by a specific vendor Do not permit interface Open Platform is one that permits different systems to interface with each other.

15. Hospitality Functional Application Unit 2 2 - 15 Rent or Buy Decisions Organisation can consider leasing (renting) instead of buying – rapid changes in new version of software Application Service Providers (ASPs) – leasing company Leasing helps to avoid big investments Leasing helps to avoid rapidly outdated system Give an real-life example of a Rent or Buy Decisions which you encountered. 1.Car 2.Computer 3.House (Rental is better than Buying)

16. Hospitality Functional Application Unit 2 2 - 16 Benefit associated with Rent with option to Buy Avoid being locked into long lease (commitment) i.e. decide on monthly rental rather than yearly rental Ownership of software can be outdated Upgrading of software is taken care by the ASP Avoid lump sum payments – ease cash flow Professional Services, Technical Support, Backup Services are provided during rental period Option to buy over after rental agreement

17. Hospitality Functional Application Unit 2 2 - 17 Keywords Application Programs refers to software package designed to perform functions required by the users. General Purpose Application Program is an application program that performs generic functions that may be used for number of different end-users. Specific Application Program is software program designed for a single or specific purpose.

18. Hospitality Functional Application Unit 2 2 - 18 Discussion Question (True or False) 1.An application program is a software package designed for generic or specific functions required by end-user. 2.A generic purpose application can be bought off the shelve. 3.Another name for specific purpose application software is customised software. 4.Tailored software is also referred to as specific purpose application software. 5.Generic application software are generally more expensive than specific application software

19. Hospitality Functional Application Unit 2 2 - 19 Discussion Question (True or False) 6.A proprietary software is open to interfaces with other software packages 7.Open platform refers to a situation where software and hardware are able to interface with one another. 8.Packaged software is also known as General purpose application. 9.Internet Explorer (IE) is an example of Specific Purpose Application software 10.Hotels should consider leasing software instead of buying software.