1. Presentation on Employee Benefits Shobiz Experiential Communications Pvt Ltd

2. Policy no Policy period Insurer TPA
Policy no
160900/12001/2011/A
Policy period
22-Apr-2012 to 21-Apr-2013
Insurer
Apollo MUNICH Health Insurance Co Ltd
TPA
Family Health Plan Limited

3. Policy details Coverage Details
Persons Covered
Employee, Spouse, and 2 children
Pre/Post Hospitalizations
30 days/ 60 days
Sub- Limit for Maternity
Type
Sublimits
Normal
Rs.35000/-
Caesarian
Rs.50000/-
Pre/Post natal expenses
a)OPD basis Rs.2500/- upto the maternity sub-limit - b) Inpatient- Upto maternity limit
b) New Born is cover from day one . Expenses on New Born Baby Prior to discharge from Hospital is covered upto Rs of the Maternity sublimit
Local Ambulance Charges
1% of SI subject to a maximum of Rs.2000/- per person per policy whichever is less
Special Condition
Daily room rent restricted to 1% of the in-patient Sum Insured, if admitted to regular room
Daily room rent restricted to 2% of the in-patient Sum Insured, if admitted to ICU
Family Floater
Family floater of Rs. 2 Lacs, Rs.5 Lacs and 10 Lacs

4. Dependents of Existing Employees Dependent of Future Employees
Policy details
Existing Employees
Dependents of Existing Employees
Future Employees
Dependent of Future Employees
Pre Existing Exclusions
Waived
1st Year Exclusions
30 days waiting period
9 Months waiting period

5. Issuance of member ID card
Physical card will be issued to each and every member and their dependents enrolled in the policy
Corporate Login id will be provided to HR for access of the policy details.

6. Cashless Claim Procedure (Network Hospitals)
Fill in the pre – authorization form – available at TPA desk of network hospitals
Fax the form to: 022 –
Authorization for cashless facility will be issued at Network Hospitals only, subject to the policy conditions
Contact points from FHPL - Ms. Bijal Kansara
TAT for Pre-authorization: 4 hours from receipt of pre-authorization request from hospital, subject to complete information.
Authorization latter will be approved for a particular amount, as per policy terms & conditions, and faxed back to the hospital.

7. Reimbursement Claim Procedure (Non-network Hospitals)
Claim documents will be sent to the TPA – Family Health Plan Ltd.
A copy of all original documents sent should be maintained with the dealers to enable tracking of documents if required.
TAT for processing 7days
TAT for releasing claim payment 15 days from submission of all the documents,
Documents mentioned in check list to be submitted in originals
Claims will not be processed with deficiency of documents
Checklist of Enclosures for Submission of Claim (MRC )
Duly Filled claim form
Discharge Summary
Final bill and complete bill break up
Payment receipt
First consultation letter and subsequent Prescriptions
Original Bills, original payment receipts and reports for Investigations
Original Medicine bills and receipts with corresponding Prescriptions
Original invoice/bills for implants with original payment receipts

8. Reimbursement Claim Procedure (Non-network Hospitals)
In the Case of Road Traffic Accident( in addition to above documents)
Copy of the First Information Report from police department / Copy of Medico legal certificate.
Treating doctors certificate giving details of injuries( How, when and where injury sustained)
In Accidental Death cases ( in addition to above documents)
Copy of Post Mortem Report and Death Certificate.
All above documents should be in original

9. Reimbursement Claim Procedure (Non-network Hospitals)
Intimation of hospitalisation should be given to FHPL within 48 hrs of the admission in the hospital.
Documents should be submitted in original at the following address within 30 days from the date of discharge.
Ms. Bijal Kansara
Family Health Plan Ltd.
Gala no. 24, Adhyaru Industrial Estate
Sun Mills Compound,
Lower Parel (W)
Mumbai

10. Exclusions
No Claims shall be payable in respect of any Insured Person directly or
indirectly for, caused by, arising from or in any way attributable to any of the
following.
Caused by or attributable to War
Any Insured Person committing or attempting to commit a criminal or illegal act, or intentional self injury or attempted suicide while sane or insane.
Any Insured Person’s participation or involvement in naval, military or air force operation, racing, diving, aviation, scuba diving, parachuting, hang-gliding, rock or mountain climbing.

11. Exclusions Drugs consumption Psychiatric or mental disorders AIDS
Dental Treatment
Plastic/Cosmetic surgery
Any non-allopathic treatment.
* For complete exclusion list please refer group health policy wordings

12. Toll Free no/Customer ID
Apollo Munich Health
FHPL

13. Escalation matrix Level -1 Level - 2 FHPL Ms. Bijal Kansara
Mr. Abhishek Yadav
Apollo Munich
Mr. Jitender Kumar
Mr. Padmesh Nair 13

14. Let’s Uncomplicate….