1. Merging Library and IT in a Liberal Arts College: Creating an Organization for the Times Barbara Doyle-Wilch, Judy Watts, Shel Sax Middlebury College March 17, 2003

2. Copyright Statement Copyright Barbara Doyle-Wilch, Sheldon Sax and Judy Watts, 2003. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

3. Purpose of Presentation Describe our process Hope you can benefit from it, so Ask questions!

4. In the Beginning New Dean anticipates an organization ready for change but Change is difficult AND How to orchestrate change is not apparent

5. What do we need to be: Able to move easily from project to project Able to apply our expertise Able to adapt quickly to a changing environment Able to exemplify excellence in our services

6. Where We Were Silos (doing ok within each silo) Duplication Fear Hierarchy Confused and segmented budgets Users unsure ‘who to call’ (e.g. five help desks) Unable to meet future needs!

7. ITS DIRECTOR Director xxx Director xxx Director xxx Director xxx Director xxx Directorx xx Director xxx Director xxx Director xxx COLLEGE LIBRARIAN Head of xxx Head of xxx Head of xxx Head of xxx Head of xx x Head of xxx Head of xxx Head of xxx. Vertical view The old ‘silo’ structure: two separate organizations / each structured hierarchically Very Stable Not so much!

8. Hierarchy Matrix Self-directed fluid teams clusters work groups moving from Vertical Horizontal structure VerticalHorizontal *** Integrated, Fluid, Self-Directed Vertical and Horizontal *** Integrated, Fluid *** Compartmental

9. Where We Want to Go Proactive and responsive Team based Flattened organization Peer performance feedback

10. Strategic Team Resource Development Operations WG Curricular & Co-Curricular Collections Mgmt WG Systems & Infrastructure WG View of Clusters

11. Process Facilitator Leads –Retreat Service Questions Research Questions Committees Distillation Strategic Directions Granular goals and objectives

12. Challenges Measure change by changing people’s behavior Personalities trump organization Fiscal creativity in a period of constraint Unpredictable outcomes Measures to evaluate success Develop an organization that fits the vision of our new library

13. That’s it! Questions? Contact Information: sax@middlebury.edu watts@middlebury.edu bdoylewi@middlebury.edu