1. Trends in mobile phone usage Overview of Pew Internet Project Research FTC Debt Collection 2.0 Workshop April 28, 2011

2. Title of presentation About the Pew Internet & American Life Project Funded by a grant from the Pew Charitable Trusts Part of the Pew Research Center, a non-partisan “fact tank” in Washington, DC Study of how technology is shaping society and individuals –Provide high quality, objective data to thought leaders and policy makers –Do not promote specific technologies or make policy recommendations Our research is based on nationally representative telephone surveys of: –Adults 18+ (teens data based on 12-17 year olds) –Drawn from dual-frame (landline + cell) samples 4/28/20112 Mobile Phone Trends

3. Title of presentation Cell ownership, 2004-2011 4/28/20113 Mobile Phone Trends

4. Title of presentation Cell ownership vs. other devices 4/28/20114 Mobile Phone Trends

5. Title of presentation Demographics of cell ownership 4/28/20115 Mobile Phone Trends Asian American: 90% (English-speaking only)

6. Title of presentation Mobile-only households and demographics (CDC data) 4/28/20116 Mobile Phone Trends High Wireless Substitution: Young adults (esp. those ages 24-29) Renters Low income (poverty line or below) Latino/Hispanic

7. Title of presentation Mobile-only households and geographic variation (CDC data) 4/28/20117 Mobile Phone Trends

8. Title of presentation High levels of non-voice activities among minority populations 4/28/20118 Mobile Phone Trends

9. Title of presentation Reasons for regularly calling/texting 4/28/20119 Mobile Phone Trends % call/text once a day or moreCallsTexts Just say hello and chat 48%49% Report where you are or check where someone else is 45%39% Coordinate where you are physically meeting someone 26%27% Do things related to work 32%21% Have a long conversation or message exchange to discuss personal matters 19%15% Exchange information when you are in a setting where you can’t make a voice call n/a23% Mean # per day 1339 Median # per day 510

10. Title of presentation Other cell phone behaviors 4/28/201110 Mobile Phone Trends

11. Title of presentation Attitudes towards cell phones 4/28/201111 Mobile Phone Trends

12. Title of presentation How hard to give up different devices 4/28/201112 Mobile Phone Trends

13. Title of presentation Open for comments/questions! name: Aaron Smith title: Senior Research Specialist email: asmith@pewinternet.orgasmith@pewinternet.org web: www.pewinternet.orgwww.pewinternet.org twitter: @aaron_w_smith, @pew_internet 4/28/201113 Mobile Phone Trends