1. LANGUAGE PROVIDER INFORMATION

2. Brief history Company was mission oriented from its inception Built on relationships and integrity Visit www.LUNA360.com for the bigger story behind the company Our mission Focus on language access Focus on professional development WHO ARE WE?

3. ROLE WITH THE CONTRACT Contact for issues with: Invoicing Payment Chris Waters, President

4. ROLE WITH THE CONTRACT Contact for issues with: ADA adherence Contract adherence Creating and maintaining operations policies Marina Hadjioannou Waters-JD, MPH

5. ROLE WITH THE CONTRACT Contact for: Coordinating issues Questions about travel/mileage Sub requests Assignment information Dustin Norrod and the Coordinators

6. ROLE WITH THE CONTRACT Contact for: Special requests Recruitment of interpreters and CART VRI information Grievances General information Rebecca Buchan- Dir. of ASL Services

7. DHHS’s oversight Scope of the contract (can insert link to doc?) Pay rates Rules that dictate: Mileage Travel time One two hour minimum job per day Interpreting/consumer pairings (if possible) What isn’t changing?

8. So what IS changing?

9. COMMON CONTACT PEOPLE PRIMARY CONTACT FOR STATE state@luna360.com Rebecca Buchan: rebecca@luna360.com 765-425-2012 Dustin Norrod: dustin@luna360.com 317-341-4137 Sui Siang (after hours) 317-408-5536

10. COMMUNITY PARTNERSHIPS We are working with six other agencies around the state to help meet interpreting needs Deaf Community Services, Indianapolis Deaf Link, Fort Wayne Community Services for All Deaf, Granger Trade Winds, Merriville Connections, Evansville Rauch, Inc, New Albany REGARDLESS OF WHAT AGENCY YOU WORK WITH, HOWEVER, ALL LANGUAGE PROVIDERS MUST BE ENTERED INTO LUNA’s SCHEDULING SOFTWARE

11. Why the Partnerships? To allow local agencies to work with their local Deaf and interpreting communities To give revenue back to community agencies for their operations and Deaf programming STATE-WIDE COLLABORATION! But will require everyone’s cooperation

12. What will this mean for the language providers? IF YOU CONTRACT DIRECTLY WITH LUNA You will receive requests via: Scheduling software Email Text Phone calls Invoicing will be done through the Interpreter Portal Requests will be in Central IN area, with a few exceptions like assignments that may need to draw interpreters from all over the state to fill. ADDITIONAL AND EASY ON-LINE TRAINING FOR USING ATRIUM WILL BE AVAILABLE ON OUR WEBSITE BEGINNING JULY 16, 2014.

13. What will this mean for the language providers? Requests sent to partner agencies will be dictated by location of assignment Requests given to interpreters will remain the same as it has been with that agency Invoicing will remain the same as it has been with that agency You will be paid from that agency It is possible you may receive state work from different agencies Accurate billing is essential and the language provider’s responsibility (2 hour minimum rule) IF YOU ARE CONTRACTING DIRECTLY WITH A PARTNERING AGENCY

14. TECHNOLOGY LUNA is excited about embracing and maximizing technology: Scheduling Software Mobile app Interpreter Portal VRI Expansion VRI Portal

15. Why change Technology? The Atrium Software streamlines the interpreting request from beginning to end Less chance for scheduling errors Allows language providers access to history of activity and payments (Interpreter Portal) Proven success VRI Portal Customized More secure More accessible Tracks your VRI work THE VRI PORTAL WILL BE AVAILABLE FOR USE VERY SOON. UNTIL THAT TIME, SKYPE, OR OTHER PROGRAMS WILL BE USED

16. LUNA’s policies and expectations General information Office contact information Reference information Grievance policies All language providers must sign-off they have received and reviewed it. What’s in the HANDBOOK

17. Open Communication Open office policy 24/7 customer service line: 317-341-4137 VP access: 317-286-6382 Feedback process Direct access for consumers Access to Director of ASL Services Anonymous access to third party evaluator OPEN COMMUNICATION POLICY

18. www.LUNA360.com