1. IT Industry Briefing Pricing Customs IT Market Testing Jo Hein, National Manager IT Market Testing, Australian Customs Service

2. Administration Please turn off your mobile phones Conveniences Handouts Questions process

3. Disclaimer Important Note: This briefing is for general information purposes only and is intended to assist prospective tenderers in responding to the published RFTs, as released via AusTender. For purposes of responding to the RFTs, prospective tenderers should rely on the information, processes and requirements contained in the RFTs (including any formal Addenda or clarifications that may be issued by Customs under the RFTs) and are reminded that: all Tenders should be submitted in accordance with the express information contained in the RFTs; and this briefing does not modify or amend any information contained in the RFTs.

4. 1.Purpose of Briefing 2.General Pricing Requirements 3.Bundle Specific Pricing Requirements 4.Questions Introduction

5. The purpose of this pricing briefing is to provide an overview of the Pricing requirements. Briefing Purpose

6. IT Industry Briefing Pricing Customs IT Market Testing Carolyn Beake - Financial Team Leader

7. Common Pricing Overview General Requirements Pricing Framework Common Pricing Tables General Pricing Requirements

8. General Requirements Complete Pricing Proposal Australian Dollars GST exclusive Inflation Adjustments Security Clearance General Pricing Requirements

9. Pricing Framework Price points: –Hardware –Software –Support and Maintenance Costing Methodology –Cost Drivers –Assumptions General Pricing Requirements

10. Pricing Framework Services Charges Pass Through Expenses Retained Expenses General Pricing Requirements

11. Price based on current environment including current volumes, specifications and infrastructure Refer to Current Environment document and Dataroom Pricing Framework General Pricing Requirements

12. Service Charges Service Charges means: the charges paid or payable to the Service Provider by Customs in accordance with Schedule 4 – Pricing Requirements; or, in the case of Services provided by a Panellist for RFT 2, means the charges paid or payable to the Panellist by Customs under an approved Work Order. General Pricing Requirements

13. Pass Through Expenses Pass-Through Expenses means any cost or expense, related to the Services, but does not include any overhead, allocation of overhead, administrative overhead or specific management fees, margin, or other mark-up by the Service Provider or its Subcontractors. General Pricing Requirements

14. Pass Through Expenses A table for Pass-Through Expenses in each worksheet Sufficient descriptions and assumptions must be provided. General Pricing Requirements

15. Retained Expenses Retained Expense means a charge that is to be managed and paid directly by Customs General Pricing Requirements

16. Retained Expenses A table for retained expenses in each worksheet Sufficient descriptions and assumptions must be provided. General Pricing Requirements

17. Common Areas of All Pricing Worksheets Assumptions Labour Rates Annual Pricing Adjustments General Pricing Requirements

18. Common Areas of MP, ISG & VI Pricing Worksheets Financial Summary Transition Accommodation and Equipment Cost Allocation Matrix Termination for Convenience Guarantees and UFUs General Pricing Requirements

19. Assumptions General assumptions which relate to the pricing proposal as a whole Specific assumptions should be stated in the relevant worksheet All assumptions which affect pricing must be stated General Pricing Requirements

20. Labour Rates Short Term Hourly Rate Short Term Daily Rate Long Term Hourly Rate Long Term Daily Rate General Pricing Requirements

21. Labour Rates Personnel Categories Entered by Tenderer for different types of consultants applicable to bundle. Required to provide rates for Expert, Senior and Junior General Pricing Requirements

22. Annual Pricing Adjustments Tenderer’s Proposal –provide the nominated indices for the most recent twelve consecutive quarters –provide exact and specific citations of the nominated indices –include sufficient detail to allow complete verification of all relevant calculations General Pricing Requirements

23. Financial Summary Worksheet Enter Purchase Price for assets to be transferred from Customs Enter total amount of GST No other pricing information should be entered into this worksheet General Pricing Requirements

24. Transition Specify the following –Milestone –Price Based on Draft Transition Plan General Pricing Requirements

25. Accommodation & Equipment Requirements Personnel Accommodation Requirements by Site (AE-1) –Number of personnel per site –Space required per person per site Equipment Accommodation Requirements by Site (AE-2) –Total space required per site –Description of space requirements per site General Pricing Requirements

26. Customs Equipment Required at Customs Sites (AE-3) –Total equipment required per site –Description of equipment requirements General Pricing Requirements Accommodation & Equipment Requirements

27. Cost Allocation Matrix Identification of who will bear the costs incurred or associated with the services provided Confirm assumption of responsibility Confirm no additional surcharges General Pricing Requirements

28. Termination for Convenience In accordance with clause 130 of the Services Agreement. Propose a schedule of specific payments in the event that Customs terminates the Services Agreement General Pricing Requirements

29. Guarantees and UFUs Estimated cost of Guarantees and Unconditional Financial Undertakings are to be included in the Pricing Schedules Price per $M in $5M ranges General Pricing Requirements

30. Invoicing Monthly in arrears Calendar month Electronic format Attachment A – general requirements General Pricing Requirements

31. Bundle Pricing Separate pricing schedules for each of the bundles –Main Processing –Applications Maintenance and Support –Voice Infrastructure –Internet & Secure Gateway Bundle Specific Pricing Requirements

32. Main Processing Pricing Data Centre Services IBM Mainframe Services Optional IBM Mainframe Services Unisys Mainframe Services Unix Midrange Services Windows Midrange Services Storage Services Data Warehouse Services Disaster Recovery Services Bundle Specific Pricing Requirements

33. Data Centre Services Fixed Monthly Price Mainframe Midrange Storage Data Warehouse Bundle Specific Pricing Requirements

34. IBM Mainframe Services Fixed Monthly Price IBM Mainframe Hardware Supply IBM Mainframe Software Supply IBM Mainframe Support and Maintenance Services Bundle Specific Pricing Requirements

35. IBM Mainframe Services - Optional Pricing Optional Pricing May provide an optional pricing model for the IBM Mainframe based on usage. In addition to, not a replacement of requested IBM Mainframe pricing Bundle Specific Pricing Requirements

36. Unisys Mainframe Services Fixed Monthly Price Unisys Mainframe Support and Maintenance Services Bundle Specific Pricing Requirements

37. Unix Midrange Services Fixed Monthly Price Unix Midrange Hardware Supply per server Unix Midrange Software Supply per licence Unix Midrange Support and Maintenance Services Bundle Specific Pricing Requirements

38. Windows Midrange Services Fixed Monthly Price Windows Midrange Hardware Supply per server Windows Midrange Support and Maintenance Services Bundle Specific Pricing Requirements

39. Storage Management Services Fixed Monthly Price Storage Management Hardware Supply per server Storage Management Software Supply per licence Mainframe Storage Management Support and Maintenance Services Midrange Storage Management Support and Maintenance Services Data Warehouse Storage Management Support and Maintenance Services Bundle Specific Pricing Requirements

40. Data Warehouse Services Fixed Monthly Price Data Warehouse Hardware Supply per device Data Warehouse Software Supply per licence Data Warehouse Support and Maintenance Services Bundle Specific Pricing Requirements

41. Disaster Recovery Services Schedule 2 - 6 Scenarios Variable Price Main Processing Disaster Recovery Testing Services per Test Bundle Specific Pricing Requirements

42. Disaster Recovery Services Fixed Monthly Price Main Processing Disaster Recovery Site Service Charge Main Processing Disaster Recovery Hardware Supply Main Processing Disaster Recovery Software Supply Main Processing Disaster Recovery Support and Maintenance Services Main Processing Disaster Recovery Execution Services Bundle Specific Pricing Requirements

43. Applications Maintenance & Support Pricing Technology Specific Rates General Rates Other Rates Bundle Specific Pricing Requirements

44. Rates Expert, Senior and Junior Volume discounts Short Term Daily Rates Long Term Daily Rates Bundle Specific Pricing Requirements

45. General Rates Applications Architecture Services Requirements Analysis and Definition Services Quality Assurance and Testing Services Project Management Services Bundle Specific Pricing Requirements

46. Technology Rates Software Maintenance Services Bundle Specific Pricing Requirements

47. Other Rates On Call Rates Unit Rate Unit Measure Call Out Rates % change to standard rate Unit Measure Bundle Specific Pricing Requirements

48. Voice Infrastructure Pricing Voice Platform Services Voice Support and Maintenance Services Handset Services Video Conferencing Services Call Centre Services Operator, Directory and Call Accounting Services Other Services and Equipment Bundle Specific Pricing Requirements

49. Voice Platform Services Monthly Price Voice Platform Hardware Supply per Standard End Voice Platform Software Supply per Standard End Bundle Specific Pricing Requirements

50. Voice Support and Maintenance Services Fixed Monthly Price Voice Infrastructure Support and Maintenance Services Bundle Specific Pricing Requirements

51. Handset Services Monthly Price Handsets per handset type (Evaluation Baseline Table EB-2) Bundle Specific Pricing Requirements

52. Video Conferencing Services Fixed Monthly Price Video Conferencing Hardware Supply Video Conferencing Software Supply Video Conferencing Support and Maintenance Services Bundle Specific Pricing Requirements

53. Call Centre Services Fixed Monthly Price Call Centre Hardware Supply Call Centre Software Supply Call Centre Support and Maintenance Services Bundle Specific Pricing Requirements

54. Operator, Directory and Call Accounting Services Operator, Directory and Call Accounting Hardware Supply Operator, Directory and Call Accounting Software Supply Operator, Directory and Call Accounting Support Services Bundle Specific Pricing Requirements

55. Other Services and Equipment Hard Physical Voice MAC Handset hardware Video Conferencing Can add additional items if desired Bundle Specific Pricing Requirements

56. Internet & Secure Gateway Pricing Gateway Services Disaster Recovery Corporate Web Hosting Other Gateway Services Other Services and Equipment Bundle Specific Pricing Requirements

57. Gateway Services Fixed Monthly Price Gateway Hardware Supply Gateway Software Supply Gateway Support and Maintenance Services Telecommunication Services Bundle Specific Pricing Requirements

58. Disaster Recovery Services Schedule 2 - 6 Scenarios Fixed Monthly Price –Gateway Disaster Recovery Site Service Charge –Gateway Disaster Recovery Hardware Supply –Gateway Disaster Recovery Software Supply –Gateway Disaster Recovery Support and Maintenance Services Bundle Specific Pricing Requirements

59. Corporate Web Site Hosting Fixed Monthly Price Corporate Web Site Hosting Hardware Supply Corporate Web Site Hosting Software Supply Corporate Web Site Hosting Support and Maintenance Services Variable Monthly Price Corporate Web Site Hosting Traffic Charge Bundle Specific Pricing Requirements

60. Other Gateway Services Fixed Monthly Price IP Address Management Domain Name Management Remote Access Services ISP Services Bundle Specific Pricing Requirements

61. Other Services and Equipment Optional Services and Equipment that Customs may wish to purchase over the term of the Services Agreement Bundle Specific Pricing Requirements

62. Questions ?