1. CRACKING THE CODE: HOW IAM CODIFICATION STANDARD CAN HELP YOU SAVE MONEY, TIME, & INCREASE EFFICIENY Wednesday, October 9 th, 2013 10:30am – 11:30am

2. BRIAN LIMPEROPULOS Programs Manager International Association of Movers

3. Presentation Agenda: 1. What are the Standards? 2. Why did IAM Develop These Standards? 3. Exactly what Information and Processes is IAM Standardizing With These Standards? 4. Which Stakeholders Will Benefit from These Standards? 5. How did IAM Develop These Standards? 6. What is IAM’s Goal for These Standards? 7. What Else Can IAM Standardize for IAM Members and the Industry? Cracking The Codes: How IAM Codes Standards Can Save Money and Time

4. What Are The Standards? Standard Title: Codification of Contents for Inventories and Manifests for Shipments of Household Goods and Personal Effects Part 1: Messaging and Coding of Inventory Numbers, Package Types, Modes, Locations and Exceptions Part 2: XML Messaging Structure for the Electronic Transmission of Inventory and Manifest Data Cracking The Codes: How IAM Codes Standards Can Save Money and Time

5. Why Did IAM Develop These Standards?? Operational Efficiencies We All Ship Household Goods!!!! Different Language Different Formats IAM Standards Will Promote A Common Format and Ability to Translate Inventories Into Any Language. Cracking The Codes: How IAM Codes Standards Can Save Money and Time Standardization of Shipping Container Sizes is a Good Example of Standardizing a Common Format to Gain Efficiency

6. Why Did IAM Develop These Standards?? Operational Efficiencies Cracking The Codes: How IAM Codes Standards Can Save Money and Time Who Here Has Ever Had Any Difficulty Reading a Packing List Like This???

7. Why Did IAM Develop These Standards?? Operational Efficiencies Sloppy Inventories Yield: Inefficient Operations Confused Customers Suspicious Customs Officers Prolonged Claims Processes INEFFICIENCY  INCREASED COSTS & LOST PROFITS Cracking The Codes: How IAM Codes Standard Can Save Money and Time

8. Why Did IAM Develop These Standards?? Governmental Imposition on Industry September 11, 2001 – Paradigm Shift for Cargo Security  Data Screening  Cargo Scanning or Non-Intrusive Inspections  Intensive Exams Household Goods are Unique….And Not in A Good Way!  Unknown or Infrequent Shippers  No Established Supply Chain  Combination of commodities Cracking The Codes: How IAM Codes Standards Can Save Money and Time

9. Why Did IAM Develop These Standards?? Governmental Imposition on Industry Major Fears:  Government Continues this Trend Toward More Regulation  Security of a HHG Shipment is Compromised Leading to All Shipments Being Selected for Intensive Examinations  Industry has No Response to Governmental Legislation or Regulation. We as an Industry Must Provide the Solution! Cracking The Codes: How IAM Codes Standards Can Save Money and Time

10. Why Did IAM Develop These Standards?? Governmental Imposition on Industry Standards were developed by Industry – Not Government! Stakeholders from Industry Have A Voice Cracking The Codes: How IAM Codes Standards Can Save Money and Time

11. So…What Do The Standards Standardize? Messaging and Coding of Inventory Numbers, Package Types, Modes, Locations and Exceptions Annex A: Inventory Items Like Tables, Chairs, and Toys Cracking The Codes: How IAM Codes Standards Can Save Money and Time Numeric Codes Are Assigned to Each Different Item

12. So…What Do The Standards Standardize? Annex B: Package Types like Cartons Cracking The Codes: How IAM Codes Standards Can Save Money and Time Numeric Codes Are Assigned to Each Different Item Messaging and Coding of Inventory Numbers, Package Types, Modes, Locations and Exceptions

13. So…What Do The Standards Standardize? Messaging and Coding of Inventory Numbers, Package Types, Modes, Locations and Exceptions Annex C: Mode Types like Air, Sea, and Truck Cracking The Codes: How IAM Codes Standards Can Save Money and Time Numeric Codes Are Assigned to Each Different Item

14. So…What Do The Standards Standardize? Messaging and Coding of Inventory Numbers, Package Types, Modes, Locations and Exceptions Annex D: Location Types like Living Room, Garage, and Basement Cracking The Codes: How IAM Codes Standards Can Save Money and Time Numeric Codes are Assigned to Each Different Item

15. So…What Do The Standards Standardize? Annex E: Exceptions Broken Dirty Frayed Annex F: Packaging Descriptions - These codes describe the origin condition of a HHG Item Type Mechanical Condition Unknown Packed By Owner Annex G: Exception Location Left Front Back Cracking The Codes: How IAM Codes Standards Can Save Money and Time Messaging and Coding of Inventory Numbers, Package Types, Modes, Locations and Exceptions

16. So…What Do The Standards Standardize? XML Messaging Structure for the Electronic Transmission of Inventory and Manifest Data Cracking The Codes: How IAM Codes Standards Can Save Money and Time XML Messaging Structure Creates the Link Between Two Different Electronic Systems. This Enables the Seamless Transmission of Information Between Two Companies

17. Who Will Benefit From Use of these Standards? Customers Cracking The Codes: How IAM Codes Standards Can Save Money and Time 1. Better Customer Service 2. Clearer Information 3. Potential for Cost Savings Greater Capacity to Mitigate Customs Intrusions Less Invasive Customs Exams Less Damages Less Instances of Demurrage Reduced Transit Times

18. Who Will Benefit From Use of the Standards? Customs and Governments How would Customs Organizations and Governments benefit? Clearer Formats from Industry Better and More Comprehensive Information – Enables More Data Screening rather than Intensive Exams XML Messaging Structure could seamlessly transmit information to other entities. Industry response to changing circumstances in the changing Global Cargo Security Framework! Cracking The Codes: How IAM Codes Standards Can Save Money and Time

19. Who Will Benefit From Use of the Standards? You and Your Company Cracking The Codes: How IAM Codes Standards Can Save Money and Time Cost Savings: These standards will assist you in improving efficiency, leading to lower costs and stronger profits. Your Move Management System Could Speak to your partners who do not use the same type of system. Enhanced Customer Satisfaction from clearer formats and information. Greater capacity to mitigate the potential effects of Customs Exams.

20. What Is Our Goal For These Standards? Immediate Goal: ISO Accreditation of Codes Standard as a Global Standard Establishment of ISO Working Group Possible Accreditation by end of 2014 Long-Term Goal: Widespread Adoption of Standards by IAM Members and Industry Overall Goal: These industry standards help to reduce inefficiencies for our members, leading to higher profits. In addition, we believe that these standards provide us with an industry response should Customs Organizations take a harder line on the import of household goods. Cracking The Codes: How IAM Codes Standards Can Save Money and Time

21. Other Ideas for Industry Standardization IAM has established the capacity to develop additional standards for our members and the Industry. Other potential standards ideas: Standardization of Rate Requests and Quotations Standardize the Size of Portable Mobile Storage Containers Do you have ideas? Please let us know! Cracking The Codes: How IAM Codes Standards Can Save Money and Time

22. THANK YOU! www.IAMovers.org Brian Limperopulos IAM Programs Manager brianl@iamovers.org Follow me on Twitter: @IAM_Programs Like International Association of Movers on Facebook

23. CRACKING THE CODE: HOW IAM CODIFICATION STANDARD CAN HELP YOU SAVE MONEY, TIME, & INCREASE EFFICIENY Wednesday, October 9 th, 2013 10:30am – 11:30am