1. Inspection Wales common induction session v1

2. Working together “Our shared aim is to support better outcomes for citizens, seeking always to protect their interests by reporting without fear or favour on the public services that fall within our remit. By working together effectively, the impact we can have is increased. Whilst we have always pursued joint and collaborative working, we know that we can do more to co-ordinate the planning and delivery of our respective work programmes, and to share knowledge and information between our organisations. Governed by clear principles and shared objectives, our collaboration must be visible and demonstrate the value it adds to our activities.” Imelda Richardson, Chief Inspector, CSSIW Ann Keane, Her Majesty’s Chief Inspector of Education and Training in Wales, Estyn Kate Chamberlain, Chief Executive, HIW Huw Vaughan Thomas, Auditor General for Wales, WAO “Our shared aim is to support better outcomes for citizens, seeking always to protect their interests by reporting without fear or favour on the public services that fall within our remit. By working together effectively, the impact we can have is increased. Whilst we have always pursued joint and collaborative working, we know that we can do more to co-ordinate the planning and delivery of our respective work programmes, and to share knowledge and information between our organisations. Governed by clear principles and shared objectives, our collaboration must be visible and demonstrate the value it adds to our activities.” Imelda Richardson, Chief Inspector, CSSIW Ann Keane, Her Majesty’s Chief Inspector of Education and Training in Wales, Estyn Kate Chamberlain, Chief Executive, HIW Huw Vaughan Thomas, Auditor General for Wales, WAO v1

3. Our work together Strategic agreement & Strategic objectives Key Objective 1: Our joint and collaborative working is guided by a common vision and purpose, and supported where necessary by strategic agreements and operational protocols. Key Objective 2: Our respective planning and programming activities will be co-ordinated such that they result in proportionate programmes of work which avoid duplication and ensure that key risks and concerns are being examined. Key Objective 3: We will develop the approaches to information and knowledge sharing between our respective organisations to guide our programmes of work and to help ensure that intelligence is actively and promptly shared. Key Objective 4:We will identify opportunities to bring together the knowledge and intelligence we collectively hold on public services, and report this in ways which support service improvement, inform policy making and national scrutiny and strengthen public accountability. Key Objective 5: We will continuously monitor the progress we are making with joint and collaborative working and report this openly and transparently to key stakeholders. Strategic agreement & Strategic objectives Key Objective 1: Our joint and collaborative working is guided by a common vision and purpose, and supported where necessary by strategic agreements and operational protocols. Key Objective 2: Our respective planning and programming activities will be co-ordinated such that they result in proportionate programmes of work which avoid duplication and ensure that key risks and concerns are being examined. Key Objective 3: We will develop the approaches to information and knowledge sharing between our respective organisations to guide our programmes of work and to help ensure that intelligence is actively and promptly shared. Key Objective 4:We will identify opportunities to bring together the knowledge and intelligence we collectively hold on public services, and report this in ways which support service improvement, inform policy making and national scrutiny and strengthen public accountability. Key Objective 5: We will continuously monitor the progress we are making with joint and collaborative working and report this openly and transparently to key stakeholders. v1

4. Key representatives CSSIW Nigel Brown Estyn Simon Brown HIW Mandy Collins WAO Paul Dimblebee CSSIW Nigel Brown Estyn Simon Brown HIW Mandy Collins WAO Paul Dimblebee Alastair McQuaid Inspection Wales Programme Manager Bethan Cook Inspection Wales Programme co- ordinator Alastair McQuaid Inspection Wales Programme Manager Bethan Cook Inspection Wales Programme co- ordinator v1

5. CSSIW About CSSIW Care and Social Services Inspectorate Wales (CSSIW) encourages the improvement of social care, early years and social services by regulating, inspecting, reviewing and providing professional advice to Ministers and policy makers. We carry out our functions on behalf of Welsh Ministers, and although we are part of the Local Government and Communities Department within the Welsh Government, there are a number of safeguards in place to ensure our operational independence. Our Vision and Values are geared towards ensuring that service users’ experiences are at the heart of our work. We want social care to fit together so that people get the right help at the right time and also ensure clearer rules about who will get help. For further information please visit our website http://wales.gov.uk/cssiwsubsite/newcssiw/?lang=en http://wales.gov.uk/cssiwsubsite/newcssiw/?lang=en v1

6. Our role is to make professional inspections & judgements about social care, early years & social services & encourage improvement by the service providers. We do this through our three regions (North Wales; South East Wales and South West Wales) which are the focus for professional inspection & judgement about services & organisations. They inspect and review local authority social services, & regulate & inspect care settings & agencies. We inspect and regulate: Care homes for adults – including those provide nursing care Domiciliary care agencies Adult placement schemes Nurses' agencies Children’s homes Childminders Day care services for under 8 Fostering agencies Adoption agencies Boarding schools, residential special schools & further education colleges which accommodate students under 18 We inspect, review and evaluate: Local Authority social services Regulation includes: Registration – we decide who can provide services; Inspection – we inspect services & make our reports publicly available; Responding to Complaints & concerns – we consider complaints & concerns about regulated services & take action where we identify non compliance with the regulations Enforcement – where we identify non compliance we take enforcement action if services do not comply with the law. We publish reports on the findings of our inspections, and publish the numbers of settings & places that we regulate each quarter. In addition, we publish an annual Deprivation of Liberty Safeguards report. Our national office in Merthyr Tydfil provides professional advice to improve services & analyses social care in Wales, delivering reviews based on the analysis. It ensures all processes are simplified & citizen focused providing ongoing communication & engagement with all of our stakeholders & those who use social care services. Our role is to make professional inspections & judgements about social care, early years & social services & encourage improvement by the service providers. We do this through our three regions (North Wales; South East Wales and South West Wales) which are the focus for professional inspection & judgement about services & organisations. They inspect and review local authority social services, & regulate & inspect care settings & agencies. We inspect and regulate: Care homes for adults – including those provide nursing care Domiciliary care agencies Adult placement schemes Nurses' agencies Children’s homes Childminders Day care services for under 8 Fostering agencies Adoption agencies Boarding schools, residential special schools & further education colleges which accommodate students under 18 We inspect, review and evaluate: Local Authority social services Regulation includes: Registration – we decide who can provide services; Inspection – we inspect services & make our reports publicly available; Responding to Complaints & concerns – we consider complaints & concerns about regulated services & take action where we identify non compliance with the regulations Enforcement – where we identify non compliance we take enforcement action if services do not comply with the law. We publish reports on the findings of our inspections, and publish the numbers of settings & places that we regulate each quarter. In addition, we publish an annual Deprivation of Liberty Safeguards report. Our national office in Merthyr Tydfil provides professional advice to improve services & analyses social care in Wales, delivering reviews based on the analysis. It ensures all processes are simplified & citizen focused providing ongoing communication & engagement with all of our stakeholders & those who use social care services.

7. Estyn About Estyn Estyn is the Education and Training Inspectorate for Wales. Our aim is to achieve excellence for all in learning in Wales. We do this by providing an independent, high-quality inspection and advice service. Our vision is to be recognised through the expertise of our staff as an authoritative voice on learning in Wales. We are independent from, but funded by the Welsh Government (under Section 104 of the Government of Wales Act 1998). For further information please visit our website www.estyn.gov.ukwww.estyn.gov.uk v1

8. Estyn is responsible for inspecting: nursery schools and settings that are maintained by, or receive funding from, local authorities; primary schools; secondary schools; special schools; pupil referral units; independent schools; further education; adult community learning; local authority education services for children and young people; teacher education and training; work-based learning; careers companies; and offender learning. Also Estyn: provides advice on quality and standards in education and training in Wales to the Welsh Government and others; and makes public good practice based on inspection evidence. Estyn is responsible for inspecting: nursery schools and settings that are maintained by, or receive funding from, local authorities; primary schools; secondary schools; special schools; pupil referral units; independent schools; further education; adult community learning; local authority education services for children and young people; teacher education and training; work-based learning; careers companies; and offender learning. Also Estyn: provides advice on quality and standards in education and training in Wales to the Welsh Government and others; and makes public good practice based on inspection evidence. v1

9. HIW About HIW Healthcare Inspectorate Wales is the independent inspectorate and regulator of all healthcare in Wales. HIW’s primary focus is on: improving health services for the citizens of Wales, including the experience of patients, other service users, carers, relatives and health service employees. We aim to: make a significant contribution to improving the safety and quality of health services in Wales; strengthen the voice of patients and the public in the way health services are reviewed; ensure that timely, useful, accessible and relevant information about the safety and quality of health services in Wales is made available to all; and develop more proportionate and co-ordinated approaches to the review and regulation of health services in Wales, working closely with other bodies that have relevant responsibilities. For further information please visit our website www.hiw.org.ukwww.hiw.org.uk v1

10. Our main role is to regulate and inspect NHS and independent health service organisations in Wales against a range of standards, policies, guidance and regulations and to highlight areas requiring improvement. We also undertake investigations where there may be systemic failures in delivering health services so that improvement and learning are able to take place. Our other responsibilities include: monitoring compliance with the Mental Health Act 1983 and other relevant mental health legislation, such as the Mental Capacity Act and the requirements of the Deprivation of Liberty Safeguards; the statutory supervision of midwives in Wales; working with the Prisons and Probation Ombudsman on investigations into deaths in Welsh prisons; monitoring compliance with the Ionising Radiation (Medical Exposure) Regulations (IR(ME)R); working with Her Majesty’s Inspectorate of Probation and others on inspections of Youth Offending Teams in Wales; registering private dentists in Wales; and monitoring of The Controlled Drugs (Supervision of Management and Use) (Wales) Regulations. Our main role is to regulate and inspect NHS and independent health service organisations in Wales against a range of standards, policies, guidance and regulations and to highlight areas requiring improvement. We also undertake investigations where there may be systemic failures in delivering health services so that improvement and learning are able to take place. Our other responsibilities include: monitoring compliance with the Mental Health Act 1983 and other relevant mental health legislation, such as the Mental Capacity Act and the requirements of the Deprivation of Liberty Safeguards; the statutory supervision of midwives in Wales; working with the Prisons and Probation Ombudsman on investigations into deaths in Welsh prisons; monitoring compliance with the Ionising Radiation (Medical Exposure) Regulations (IR(ME)R); working with Her Majesty’s Inspectorate of Probation and others on inspections of Youth Offending Teams in Wales; registering private dentists in Wales; and monitoring of The Controlled Drugs (Supervision of Management and Use) (Wales) Regulations. v1

11. WAO About the Wales Audit Office The Wales Audit Office is the public service watchdog for Wales. Its mission is to promote improvement, so that people in Wales benefit from accountable, well managed public services that offer the best possible value for money. The Wales Audit Office was created on 01 April 2005 following the merger of the Audit Commission in Wales and the National Audit Office Wales. This gave Wales, like Scotland, a single audit and inspection body covering all sectors of government, except non-devolved sectors which are reserved to the UK government. The law which created the Wales Audit Office also expanded the powers of the Auditor General to follow the ‘public pound’ wherever it goes. This means the Auditor General can examine private sector companies where public money has been received. The Auditor General leads the Wales Audit Office. Around 280 Wales Audit Office staff support the Auditor General, working in offices across Wales. Its staff comprise financial auditors (who examine the accounts of public bodies), performance auditors (who examine how public services are delivered) and corporate enabler staff (in services such as HR, IT and communications). The Auditor General and his staff together comprise the Wales Audit Office. v1

12. WAO is responsible for the annual audit of some £20 billion of taxpayers’ money. They audit the accounts of public bodies and examine whether services are being delivered efficiently and effectively. WAO work covers all devolved public sectors in Wales – including health and social care, local and central government, fire service, national parks, agriculture, education and community councils. The Auditor General appoints auditors to local government bodies in Wales, conducts and Promotes value for money studies in the local government sector and inspects for compliance with best value requirements under the Wales Programme for Improvement. He also examines and certifies the accounts of the Welsh Government and its sponsored and related public bodies, including NHS bodies in Wales. He has the statutory power to report to the National Assembly on the economy, efficiency and effectiveness with which those organisations have used, and may improve the use of, their resources in discharging their functions. The Auditor General is totally independent of Government, the National Assembly and the other Bodies that he audits and inspects. Furthermore, in order to protect the constitutional position of Local government, he does not report to the National Assembly specifically on local government work, except where required to do so by statute. For further information please visit the website www.wao.gov.ukwww.wao.gov.uk WAO is responsible for the annual audit of some £20 billion of taxpayers’ money. They audit the accounts of public bodies and examine whether services are being delivered efficiently and effectively. WAO work covers all devolved public sectors in Wales – including health and social care, local and central government, fire service, national parks, agriculture, education and community councils. The Auditor General appoints auditors to local government bodies in Wales, conducts and Promotes value for money studies in the local government sector and inspects for compliance with best value requirements under the Wales Programme for Improvement. He also examines and certifies the accounts of the Welsh Government and its sponsored and related public bodies, including NHS bodies in Wales. He has the statutory power to report to the National Assembly on the economy, efficiency and effectiveness with which those organisations have used, and may improve the use of, their resources in discharging their functions. The Auditor General is totally independent of Government, the National Assembly and the other Bodies that he audits and inspects. Furthermore, in order to protect the constitutional position of Local government, he does not report to the National Assembly specifically on local government work, except where required to do so by statute. For further information please visit the website www.wao.gov.ukwww.wao.gov.uk v1

13. Working together to support improvement Development working group Information Sharing working Group Stakeholder Engagement working Group Learning and Development working group v1

14. You and collaboration Joint working groups Sharing practice Collaborative inspection or review Joint working groups Sharing practice Collaborative inspection or review v1