1. Flowcharts The following sample flowcharts are easy to customize. Simply click on a word, shape or rule to edit, change color or adjust an element. Contents Slide 2: Basic Flowchart Shapes and Definitions Slide 3: Flowchart Example: Brewing Coffee Slide 4: Flowchart with Horizontal Swimlanes Slide 5: Flowchart with Vertical Swimlanes A “Swimlane” indicates the department or system responsible for a specific part of the workflow or process.

2. Basic Flowchart Shapes and Definitions Start / End The start or end of a workflow. Project / Task Process or action. Split or Merge Upright indicates a process split, inverted indicates a merge of processes. Off Page Connector Connector used to connect one page of a flowchart to another. Connector Used to connect one part of a flowchart to another. Decision Decision point in a process or workflow. Input / Output Data: Inputs to, and outputs from, a process. Document Document or report. Manual Input Prompt for information, manually entered into a system.

3. Coffee Mug Start Flowchart Example: Brewing Coffee Add Filter Grind Beans Pour Brew Read Instructions Cream Coffee Grinder Task Document Add Coffee Add Water Inputs Finish Coffee Pot Coffee Mug Sugar Drink Task Manual Input Decision Merge No Yes

4. Department Group Three Start Flowchart with Horizontal Swimlanes Input Task Manual Input Merge Document Decision Finish Department No Yes

5. System One Start Process Improvement Process Improved? Input / Output Produce Documents Flowchart with Vertical Swimlanes System Two System ThreeSystem Four Completed Review data Change Process No Yes