1. Workflow Management Kap. 3. Management of Workflows Wil van der Aalst has copyrights to almost all figures in the following slideshow made by Lars Frank.

2. Designing a workflow: See next example See earlier examples See comming examples

3. Example of how “What” can be selected: Losses cosed by bad service Costs to service

4. Case definition: Dvs. hvilke transisions er blevet committed lokalt. Dvs. læsning og skrivning af data i en database der ikke styres af WFMS’et.

6. “By whom” can be solved by using classification rules: See earlier examples See comming examples

7. Types of resource classes: A resource can execute some tasks for some cases A ressource class has some properties in common. Ressource roles are a classification using the skills of the ressources Ressource groups are a classification using the organizational/geografical attachment of the ressources

8. Example of groups and role classifications: Roles Geografical groups Organizational groups

9. ER-diagram that illustrates resource attachment to cases by using case variables. Lars Frank has corrected the relationship error. Is ”assignment” an entity or a relationship in practice?

10. End of session Thank you !!!

11. Exercise 2.6 Bicycle factory: