1. Coping with Organizational Life Chapter 5 Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-1

2. Learning Objectives 1.Distinguish between emotions and moods. 2.Describe how emotions and mood influence behavior in organizations. 3.Describe ways that people manage their emotions in organizations. Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-2

3. Learning Objectives 4.Identify the major causes and consequences of stress. 5.Describe the adverse effects of organizational stress. 6.Identify various ways of reducing stress in the workplace. Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-3

4. Emotions  Have an object  Spread is contagious  Universal expression  Culturally based display rules Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-4

5. Major Emotions and Subcategories Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-5

6. Emotion Sources  Self-conscious emotions Shame Embarrassment Guilt Pride  Social emotions Pity Envy Jealousy Scorn Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-6

7. Circumplex Model of Affect Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-7

8. Moods  Definition  States  Traits Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-8

9. Happier People  Success  Job performance Better jobs Perform jobs more successfully Less likely to resign  Income Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-9

10. Happier Workers  More Successful  Distraction  Memory  Decision quality  Evaluation  Cooperation Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-10

11. Affective Events Theory Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-11

12. Managing Emotions in Organizations  Job satisfaction  Emotional dissonance  Emotional labor Anger management  Organizational compassion Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-12

13. Organizational Stress Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-13

14. Occupational Demands  Making decisions  Performing boring, repetitive tasks  Repeatedly exchanging information with others  Working in unpleasant physical conditions  Performing unstructured vs. structured tasks Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-14

15. Work vs. Nonwork Conflict  Role Conflict Role juggling Role ambiguity  Sexual harassment  Information Overload Underload Information anxiety  Responsibility for others Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-15

16. Stress’ Negative Effects Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-16

17. Stress’ Negative Effects  Task performance  Desk rage  Health Metabolic syndrome Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-17

18. Stress’ Health-related Effects Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-18

19. Burnout Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-19

20. Organizations Manage Stress  Employee assistance program  Stress management programs  Wellness programs Presentism Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-20

21. Managing Stress  Manage time wisely  Seek social support  Eat healthier diet  Be physically fit Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-21

22. Managing Stress  Relax and meditate  Get a good night’s sleep  Avoid inappropriate self-talk  Take a time-out Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-22

23. This work is protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from it should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall 5-23