1. Using Telemedicine Equipment

2. Overview The ‘Big’ Picture The ‘Bigger’ Picture Equipment Setting Up A Video Conference Conducting A Video Conference Common Problems And Fixes

3. The ‘Big’ Picture

4. The ‘Bigger’ Picture Video traffic competes with all other data traffic

5. Equipment Falcon –Self-contained video appliance –Made by VCON –Connects directly to TV Meeting Point –Uses a personal computer to run software –Developed by VCON –Hardware connects to PC –TV is a giant monitor ViGO –PC-based –Made by VCON –Hardware connects to PC –Used on a limited basis

6. Equipment Falcon Falcon TV Microphone (not shown) Remote for Falcon (not shown) Remote for TV (not shown)

7. Falcon

8. Falcon - Back

9. Equipment Meeting Point Camera Wireless Receiver TV PC Wireless keyboard (not shown) Microphone (not shown) Remotes for Camera and TV (not shown)

10. Meeting Point Camera and Wireless Receiver

11. Meeting Point Camera - Back

12. Meeting Point Software Show software

13. Television Front Panel Front

14. Television Back

15. Setting Up A Video Conference Reservation –Most common method –Via work order (preferred), email, telephone –Conference scheduled on video bridge, automatically connects endpoints Self-Initiated –Dial directly from one endpoint to another –Requires knowing IP address of other unit Check Web Calendar for available times

16. Setting Up A Video Conference Reservation Check Video/Telephone Conference calendar on Intranet server for availability (http://geronimo) Form is located on Intranet server under Technical Help

17. Setting Up A Video Conference Reservation In the Question field, include date, start time, stop time or length, and the sites involved. Purpose helps when questions arise. Don’t assume we know where a doctor or service provider is located Unit should be turned on a minimum of 15 minutes prior to conference start Your Phone number

18. Setting Up A Video Conference Self-Initiated Only works within Hill Country CMHMRC Check Web Calendar or with other site for available times Obtain IP address from other site or IS staff Access dial menu and enter IP address

19. Self-Initiated Conference Falcon

20. Self-Initiated Conference Meeting Point

21. Conducting A Video Conference ‘Firing Up’ the Equipment Lighting Microphone Sound

22. Conducting A Video Conference ‘Firing Up’ the Falcon Make sure network cable is plugged into Falcon Make sure network cable is plugged into wall Turn on TV Turn on Falcon Boot up for Falcon takes 2-3 minutes

23. Conducting A Video Conference ‘Firing Up’ Meeting Point Make sure network cable is plugged into PC Make sure network cable is plugged into wall Turn on TV Turn on PC Turn on Camera Log on to PC Meeting Point should automatically start. If it doesn’t, double-click on Meeting Point icon Boot up for Meeting Point takes 1-2 minutes; longer if it has to download anti-virus files

24. Conducting A Video Conference Lighting Room should be well lit –Normal overhead lighting works –Lamps may not be sufficient Camera should not be pointed at window –Inconsistent outdoor lighting –Blinds cause difficulties mostly due to shimmering

25. Conducting A Video Conference Microphone Should be within 3-4 feet Designed for group participation Volume is set when endpoints are connected –Takes 10-15 seconds to set volume –If room is empty when unit connects, suggest a radio playing at normal volume in background –Turn off radio when conference begins Can be muted

26. Conducting A Video Conference Adjusting the Volume - TV Volume Control on TV Green bar will appear when adjusting

27. Conducting A Video Conference Adjusting the Volume - Falcon Volume control on remote Blue bar appears when adjusting

28. Conducting A Video Conference Adjusting Volume – Meeting Point Adjust volume by clicking on arrows Normal setting is halfway Only available when connected to a conference Not available when using Full Screen; must be Large Window or less

29. Conducting A Video Conference Adjusting Volume – Windows Windows volume can also be adjusted Double-click on speaker icon Overall Volume or Line-In volume can be adjusted Normal setting should be almost maximum

30. Conducting A Video Conference Muting Audio - Falcon Push speaker icon on remote Speaker icon with red line through it appears on TV

31. Conducting A Video Conference Muting Audio – Meeting Point

32. Conducting A Video Conference Muting Audio - Windows

33. Conducting A Video Conference Muting Microphone - Falcon Push microphone icon on remote Microphone icon with red line through it appears on TV

34. Conducting A Video Conference Muting Microphone – Meeting Point Click on microphone Red X appears on microphone

35. Common Problems and Fixes Most problems are caused by the users –All of the equipment works well –Unless directed by IS staff, don’t ‘play’ with cables or settings –If you change something, put it back when you’re done. –If you’re not sure what you did, call IS. Don’t wait until a conference is supposed to start Common Problems –They Can’t Hear Me –I Can’t Hear Them –We’re Not Connected –The Lips Don’t Match The Sound –Can Hear But Can’t See –Picture Is Frozen

36. Common Problems and Fixes They Can’t Hear Me Check location of microphone Look for microphone mute symbol on screen –Falcon - Microphone with red slashed circle –Meeting Point – red x on microphone in Local window –Windows – Line-In muted Have other end check volume control on TV

37. Common Problems and Fixes I Can’t Hear Them Check volume on TV –Make sure you see green bar on screen –Level should be about halfway Check volume for Falcon –Make sure you see blue bar on screen –Volume should be halfway Check volume for Meeting Point –Check MP speaker symbol –Volume should be halfway

38. Common Problems and Fixes I Can’t Hear Them Check volume – Windows –Double-click on speaker icon –Look for Mute being checked Have other site check for a muted microphone (see They Can’t Hear Me)

39. Common Problems and Fixes We’re Not Connected Happens when conference start time has passed and unit wasn’t ready Only picture you see is your location Causes –Late in turning on or logging onto unit –Network cable not attached to both unit and wall jack Resolution –Turn on video unit and logon if necessary –Verify network cable is attached –Call IS to get connected to conference

40. Common Problems and Fixes The Lips Don’t Match The Sound Sometimes the audio and video get out of sync Result of network traffic congestion Normally only happens during long conferences after several hours Only known solution is to call IS and have sites reconnected. Takes only seconds.

41. Common Problems and Fixes Can Hear But Can’t See Presence of sound indicates units are functioning and connected Most likely cause is –Camera on Meeting Point unit not turned on –Video cable not plugged in securely –Video cable plugged into wrong port –Wrong camera selected –Meeting Point in Energy-Saving mode. Move mouse to activate screen –High voltage has died on TV

42. Common Problems and Fixes Picture Is Frozen Video may be muted –Camera icon with red slash on it will be on screen To unmute Falcon –Slide cover back on remote –Push Mute Video button To unmute Meeting Point –Click on Camera icon in Local Window

43. Common Problems and Fixes