1. PRESENTED BY: CHRISTOPHER R. STULTZ MAY 1 2008 Usability Analysis of Penn State Libraries’ Website: Focusing on Student Usability http://www.libraries.psu.edu/

2. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations Purpose:  To analyze the usability of Penn State’s Libraries’ Website for current students, primarily from Penn State, with a secondary audience of students from other universities Methodology of Analysis for Heuristic Evaluation:  Content  Organization  Style  Design  Ethical, Legal, & Cultural Considerations

3. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations Content

4. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations Organization

5. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations Style

6. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations Design

7. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations Ethical, Legal, & Cultural

8. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations Survey Overview  6 Students  3 Penn State Information, Science, & Technology Health Policy & Administration Kinesiology  3 Art Institute of Pittsburgh Graphical Design Photography  7 Questions  Initial Impression  5 Tasks  Final Impression  Hardest Task  Finding next career fair

9. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations Conclusions Level of Technicality Well Organized Headings Exact and Concise Wording Navigation Bars Information Congestion Links to “See More…” Homepage vs. Index Page Back Button Navigation

10. Usability Analysis of Penn State Libraries’ Website Purpose & Methodology Evaluation Content Organization Style Design Ethical, Legal, Cultural Survey Overview Conclusions Recommendations  Reconfigure layout of links  Avoids congestion  Allows full lists to be displayed  Include graphics to beak up congestion  Provide common navigational features  Eliminate multiple links