1. Ending Homelessness: The Columbus Experience Michelle Heritage Executive Director Community Shelter Board www.csb.org South Hampton Roads Regional Conference Norfolk, VA March 8, 2012 1

2. What we will cover  History & founding of CSB  Overview of CSB  What CSB has accomplished  Public sector relationships  Private sector partnerships  Toolkit 2

3. [History & founding of CSB] 3

4. 4

5. “No one should go homeless, for even one night, in Columbus.” Mel Schottenstein 5

6. Nancy JeffreyBob Lazarus 6

7. CSB’s Founders  Public/Private Partnership: City of Columbus Franklin County Board of Commissioners United Way of Central Ohio Columbus Chamber Metropolitan Area Church Council ADAMH Board The Columbus Foundation 7

8. [ Overview of CSB ] 8

9. Columbus & Franklin County  Population 1.1 million  Demographics 74% white 20% black 4.5% Hispanic/Latino  Income Median household income $73,851 versus U.S. $63,004 9

10. 8,000 10

11. 8,000 1,700 11

12. 8,000 1,700 13% 12

13. 8,000 1,700 13% 134 13

14. Community Shelter Board  Leads the community’s plan to end homelessness  Primary funder of homeless services, $13M annually  Studies best practices & facilitates implementation  Fosters collaboration between systems of care  Leads grant application processes and other activities to increase available resources  Brokers relationships and manages community relations 14

15. Community Shelter Board  Provides program support and development for prevention, shelter, and housing related services  Facilitates client input  Offers ombudsman services to meet client, funder and partner agencies’ needs  Manages multifaceted contract, evaluation, data, compliance and accountability processes 15

16. Partner Agencies AIDS Resource Center of Ohio Amethyst Catholic Social Services Community Housing Network Communities In Schools Gladden Community House Homeless Families Foundation Huckleberry House Lutheran Social Services/Faith Mission Maryhaven National Church Residences The Salvation Army Southeast, Inc./Friends of the Homeless Volunteers of America of Greater Ohio YMCA of Central Ohio YWCA Columbus 16

17. [What CSB has accomplished] 17

18. First Community Plan Launched in 1988 18

19. Original Plan – 1998 Spurred by development of the Scioto Peninsula Need a people-centered plan 19

20. Scioto Peninsula Relocation Task Force Community Shelter Board City of Columbus Faith Mission (shelter) Franklin County Friends of the Homeless (shelter) The Open Shelter United Way of Central Ohio Volunteers of America (shelter) 20

21. The Plan – 1998 Short-term needs – ensure basic emergency shelter during a crisis Long-term needs – establish permanent housing with supportive services 21

22. Results of the First 10- Year Plan to End Homelessness: Rebuilding Lives Plan 1998 22

23. R ESULTS OF 1 ST PLAN : Reconfigure emergency shelter system  Engagement Center at Maryhaven  Faith Mission on 8th Avenue  Volunteers of America relocated shelter  New YWCA Family Center 23

24. R ESULTS OF 1 ST PLAN : Developed 1,453 units of supportive housing 24

25. R ESULTS OF 1 ST PLAN : Established a Funder Collaborative  Provide funding and other resources for implementation of Rebuilding Lives plan strategies  Provide leadership in the community to assure the success of the Rebuilding Lives plan 25

26. Rebuilding Lives Funder Collaborative Members Affordable Housing Trust of Cols/Franklin Co. Alcohol, Drug and Mental Health Board Central Ohio Workforce Investment Corp. City of Columbus, Administration Columbus City Council The Columbus Foundation Columbus Public Health Columbus Mayor’s Office Columbus Medical Assoc. Found. Columbus Metro. Housing Authority Community Shelter Board Corporation for Supportive Housing Franklin County Dept. of Development Franklin County Children Services Franklin Co. Dept. Job & Family Services Franklin Co. Office on Aging Franklin County Board of Developmental Disabilities Mid-Ohio Regional Planning Commission Ohio Capital Corporation for Housing Osteopathic Heritage Foundations United Way of Central Ohio Veterans Administration Veterans Service Commission 26

27. R ESULTS OF 1 ST PLAN : Create Good Neighbor policies & procedures  Communication plan  Policies & procedures for facility operations  Mediation  Crime prevention  Community advisory board 27

28. R ESULTS OF 1 ST PLAN : Certification standards  organizational structure and management  compliance with federal, state and local laws  personnel standards  fiscal administration  program operations  data collection and Columbus ServicePoint  quality assurance and evaluation  consumer involvement  community relations and good neighbor agreements  facility standards  safety standards  security planning 28

29. R ESULTS OF 1 ST PLAN : A community relations plan Community report cards Community dialogue Community information 29

30. Updated 10-Year Plan to End Homelessness: Rebuilding Lives Plan 2008 30

31. Rebuilding Lives Updated Strategy Steering Committee ADAMH Board of Franklin County Affordable Housing Trust of Columbus & Franklin County Columbus City Council Columbus Coalition for the Homeless The Columbus Foundation Columbus Mayor’s Office Columbus Metropolitan Housing Authority Community Housing Network Community Shelter Board CSB Citizens Advisory Council Crane Group Co. Franklin County Board of Commissioners Franklinton Development Association Herrera & Associates Homeless Families Foundation Huckleberry House Huntington Bank Muslim Family Services National City Ohio Department of Development Ohio Health Ohio Housing Finance Agency Osteopathic Heritage Foundation Southeast, Inc. U.S. Department of HUD United Way of Central Ohio YWCA Columbus 31

32. 32

33. Goals 33

34. Results of the Updated Rebuilding Lives Plan Launched in 2008 34

35. Access Strategies:Convened by: Centralized Point of AccessCommunity Shelter Board Coordinate Emergency AidUnited Way Access to BenefitsCSB Employment Central Ohio Workforce Investment Corp. R ESULTS OF 2 ND PLAN : 35

36. Crisis Response Strategy:Convened by: Collaborative Outreach SystemCity of Columbus R ESULTS OF 2 ND PLAN : 36

37. Transition Strategies:Convened by: Unified Supportive Housing SystemCSB Increase Supportive Housing UnitsCSB Rent SubsidiesCSB Tier II Family Shelter ConversionCSB R ESULTS OF 2 ND PLAN : 37

38. Advocacy Strategies:Convened by: Affordable Housing CampaignCity of Columbus Re-Entry: Incarcerated Pop.Corporation for Supportive Housing Re-Entry: Mental Health Pop.ADAMH Re-Entry: Domestic Violence Pop.CSB R ESULTS OF 2 ND PLAN : 38

39. [Public sector relationships] 39

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45. 45

46. [Private sector partnerships] 46

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48. 48

49. [Toolkit] 49

50. Questions? 50