1. EOC –Dispatch Center Integration Butch Garrity MSP Communications Shelburne Falls Regional Communications

2. MSP Shelburne Regional Communications Center  82 agencies  911 calls-police, fire, EMS  Tri-State fire mutual aid  District Control Point  EMD, QA, FC40, NWMIMT

3. Pre-event Staff meeting town hall staff police, fire, ems, BOH, emergency management Senior Citizens At risk populations Voad, Coad

4. Pre-event Review shelter plans Review evacuation plans Obtain needed supplies reverse 911 announcements special call special populations develop staffing model for EOC Critical Facilities ICS-Nims training ECEMP & COOP Plans

5. Pre-event Phone Numbers Emergency Contacts Board of Health contacts Dispatch Communications updates EOCs co-notification

6. Event Staying safe during event Maintain Awareness All emergencies local Historical Problem areas

7. Post-Event Communications Status Damage assessment teams road status door to door assessment Mapping affected areas factors such as river-waterway

8. Post Event CERT- community emergency response team MRC- medical reserve corps review pre-existing MOAs for services test communications networks fuel for generators

9. Contact with Ham Radio operators staging areas for state/federal resources Hazardous Materials secured bus companies/transportation

10. Event Staffing exhaustion contacting special populations regular population needs critical facilities evacuation needs shelter needs communications

11. EOC opening local EOC declaring state of emergency triggers? Call volume? Damage? Procedures for damage assessment?

12. Regional EOC opening? local EOC triggers? Call volume? Damage? Procedures for damage assessment?

13. Regional EOC Asset management coordinate resource requests prioritize requests interface with MEMA region 3 local resources communicate with EOC

14. 911 emergency calls where are they routed for response How will the resolution be communicated back to the dispatch center? Shelters? Evacuation Routes?

15. Shelters- Liasion When can residents return? Status? Who is in the shelter? Animals?

16.  Communications  Tower status  Radio sites  Generators  Regional Resources  Critical infrastructure

17. Management Teams  Incident Management Teams  NWMIMT  Type 1 or 2 teams  MEMA communications  National Guard

18.  Communications  Web Eoc  Status reports faxed? CAD?  EOC- Communications Center linkages  Shelters

19.  Ham Radio  COAD Interface  VOAD interface  Common consistent communications

20.  Multi-agency coordinating Center(s)  Regional EOC & MACs should be pre-designated

21. Reverse 911 211 Radio Internet Phone Media Communications challenges