1. Leading Change in Complex Organisations NICS ICT Conference Radisson SAS, Limavady 21 st October 2009 Dr. Joe McDonagh, Trinity College Dublin

2. © 2009, Dr. Joe McDonagh, Trinity College Dublin Strong political and executive leadership are prerequisites

3. © 2009, Dr. Joe McDonagh, Trinity College Dublin Focused change management disciplines are indispensable

4. © 2009, Dr. Joe McDonagh, Trinity College Dublin Working across autonomous boundaries is key to success Environment Characteristics Team Characteristics Collaborative Processes Collaborative Outcomes 1. Clear institutional mandate for change 2. Clear supporting framework for change 3. Strong political and executive leadership 4. Strong business engagement and ownership 5. Focused change management disciplines 6. Relevant & complimentary knowledge, skill & expertise 7. Ability to integrate strategy, change and ICT 8. Relevant authority and resources 9. History of effective working across boundaries 10. Positive attitude & high energy [P, S, C, WD] 11. Clear team processes, roles & responsibilities 12. High degree of cooperation, communication and info sharing 13. Strong processes for coordination of work activities 14. Use of mentoring to build capability 15. Use of external consultants as process facilitators 16. Strengthened institutional capability and capacity 17. Strengthened team functioning in support of change 18. Progress towards achieving shared goals and objectives 19. Delivering added value for all stakeholders