1. CARE Software C all A ccountability R esponse E valuation “Now I can sleep at night knowing my patients are regularly checked and responded to when they call for assistance.” Coordinator The Centre for Cerebral Palsy Western Australia

2.  To feel safe  Not to be ignored or forgotten  To get help when they need it  Carers who really care  An easy way to summon a carer when they need assistance Patients Expect

3. When Carers aren’t responding  A patient could be in pain  A patient may suffer more complications  A patient may be lying in a soiled bed  A patient could have fallen out of bed  A patient may die without the carer responding

4. Common Causes of Complaints.  No-one responding to patient calls  Being told they have to wait  Being left in pain  Being left in a soiled bed  Lack of regular checks

5. CARE is the Solution The CARE system is an innovative, cost effective way for patients to call carers for assistance, no matter where they are in the facility. When a patient needs assistance they simply press a call button. Call buttons can be worn as a pendant, a necklace, or secured alongside their bed. Pressing the call button sends a signal identifying the patient to a pager worn by carers, and a wall mounted display at a supervisor station. The call button signal alerts specific carers that a patient requires assistance. This signal is also sent to a computer that records the patient's identification, time of the call, the carer responsible and the time taken to respond. CARE software then provides comprehensive reports for management evaluation.

6.  CARE connects patients to carers and carers to carers.  CARE improves carer response times to patient calls.  CARE minimizes patient complaints.  CARE ensures patients are checked regularly.  Promotes an efficient system, where the right help is always on hand.  Patients are more comfortable knowing help will come.  Less patient complaints = less paperwork.  You can relax knowing your clients are safer. What CARE does How CARE helps you

7. o By providing valuable and timely information about the efficiency of your carers and the demands of your patients. o The information in CARE reports will guide you in improving the overall performance of your facility by. o Providing accountability and proof to governmental bodies and families that your patients are receiving quality care. o Confirming carer attendances so patients cannot claim, "I needed help but no-one came". o Identifying patients who continually call for assistance and waste time that could be spent on other patients or tasks. o Identifying carers who either don't respond or take too long to respond. o If it is your practice, you can expect and confirm regular room checks, especially on night shifts. o Showing why additional funding is required. o Reconciling room/patient attendances by carers to their progress notes. How CARE reports will help you

8. CARE Benefits  Accreditation. CARE reports will confirm to authorities, your patients are regularly checked and responded to when they call for assistance. This equates to quality care and accountability for carers and management.  Litigation. Should litigation be initiated by a patient or family member, CARE reports will provide proof of quality care.  Help is called for when it is required, reducing the need for carers to check on patients unnecessarily.  Supervisors or carers can page other carers, doctors, security, the ward supervisor or any specific staff member for assistance.  Patient calls are sent to a designated carer.  The saved historic, statistical data on carer/patient interaction will help you to improve your patient care and identify resource issues.

9. CARE Reports Call Response Times: Displays all calls and their response times, broken down by patient, ward or shift. Room Checks: Identifies rooms that were not checked at all or not checked enough. Patient Calls: Displays the number of calls and highlights late or non-responses by carers. Statistical Evaluation: Indentifies potential resource issues by comparing wards and shifts. Performance Evaluation: Identifies under-performing or over- worked carers. Patient Evaluations: Identifies patients who require high assistance and those who call for help unnecessarily. Workload Evaluation: Compares ward and shift workloads to identify imbalances in rostering.

10. Report – Patient Calls This report displays all the calls made from the 8 th to the 24 th of March, by the patient in the North ward, room 6, bed 1. It identifies the date & time of the call and how long it took for the carer to respond. If the response time is, Within 2mins, Outcome = Good Within 10mins, Outcome = Late Longer than 10mins, Outcome = Fail The Outcome can be used as a performance indicator. NORTHNORTH

11. Report - Room Checks This report displays rooms that were Not checked at all. OR Not checked the required number of times. Completing room checks is a requirement and failure to comply is now recorded. The results can be used as a performance indicator. NORTH

12. Testimonial One of the problems I faced was reducing patient complaints about needing assistance and getting no response, especially during the night shift. Why? Because patients were either being ignored or my night staff were sleeping, either way it could not be tolerated. In just one location we can have up to 35 patients who are at risk of, to name a few, choking, seizures, sleep apnoea and falling out of bed. Now with CARE I know that my patients are checked regularly through the night and are responded to in a timely fashion when they call for assistance. If patients are not responded to I know who didn’t respond and when, now I only need to learn why. Now I can sleep at night knowing my patients are regularly checked and responded to when they call for assistance. Coordinator The Centre for Cerebral Palsy Western Australia

13. Additional benefits for Carers For details, demonstrations or orders: Ph. 1300 663 883 www.mmcall.com.au Carers carrying a Remote Caller, without leaving the patient, are able to: o Call other carers for assistance o Call another nurse o Call a doctor o Call security o Alert reception to call 000