1. FIGURES Chapter 8, Instructor’s Manual

2. © 2006 by John R. Griffith and Kenneth R. White

4. FIGURE 8.3 CSS Contributions to Appropriate Care

5. © 2006 by John R. Griffith and Kenneth R. White FIGURE 8.4 Model of a Sophisticated Scheduling Process

6. © 2006 by John R. Griffith and Kenneth R. White FIGURE 8.5 Sources of CSS Improvement Proposals

7. © 2006 by John R. Griffith and Kenneth R. White

8. FIGURE 8.7 Improvement Initiatives in Two CSSs

9. © 2006 by John R. Griffith and Kenneth R. White FIGURE 8.8 Flowchart of Programmatic Proposal Review

10. © 2006 by John R. Griffith and Kenneth R. White FIGURE 8.9 Models of CSS Organization

11. © 2006 by John R. Griffith and Kenneth R. White FIGURE 8.10 Traditional Organization of CSSs

12. © 2006 by John R. Griffith and Kenneth R. White FIGURE 8.11 Relationship of CSSs to Service Lines

13. Continued… © 2006 by John R. Griffith and Kenneth R. White

14. FIGURE 8.13 Balanced Scorecard CSS Performance Reporting