1. intelligent supply chain solutions Tibbett & Britten ISC intelligent supply chain solutions October 2002

2. intelligent supply chain solutions Supply Chain Management division of Tibbett & Britten Group Group Revenue (2001) - £1.41 billion 33 countries (36,000 people) 91% contractual (78% ‘open book’) Extended outsourcing since 1990 tibbett & britten isc profile Consistent supply chain innovation trading exchange solutions sourcing & finance services total supply chain service menu Blue chip supply chains Unilever, BAT, Marks & Spencer, B&Q, Gillette, Staples

3. intelligent supply chain solutions Service Offering Bespoke international supply chain solutions Not limited to physical logistics True client partnerships Approach Understand the customer Consult – discuss – recommend – implement - manage Long-term partnership approach tibbett & britten isc profile

4. intelligent supply chain solutions Intellect what’s different about isc? Value Complexity Hays \ Salv. TBG FF’s \ SP’s Value Add ISC At the top of the value chain! Partnering your supply chain department….. ……or acting as your supply chain department Complex market specialists Market entry specialists Extended outsourcing capability Sourcing & procurement Freight negotiation & management Accounting & exchange rate management Scaleable menu based service offering

5. intelligent supply chain solutions Our aims for your business; Reduced costs across the whole supply chain Enhanced service levels from single point of contact Reduced complexity and increased visibility Provide ability to focus on core business Flexibility – potential for leaner streamlined organisation DELAYS COSTSINEFFICIENCIES supply chain timeline tibbett & britten isc benefits

6. intelligent supply chain solutions RankCompanyAv. Rating 1Tibbett & Britten2.26 2ABX Logistics2.42 3DHL2.47 4P&O Trans Euro2.58 5TDG2.61 6UPS2.62 7TNT Logistics2.63 8Kuehne & Nagel2.69 9Fiege2.75 10Hays2.76 Lower average rating is better. OVERALL Client Survey Ranking Source: Datamonitor European Logistics Client Survey, 2001 RankCompanyAv. Rating 1Tibbett & Britten2.14 2ABX Logistics2.39 3P&O Trans Euro 2.58 4Fiege2.64 5TDG2.71 6Hays2.71 7Exel2.73 8Kuehne & Nagel2.76 9TNT Logistics2.83 10UPS2.85 Adaptability to Customer Needs Analysis of over 800 European logistics service providers Ranked clear first overall for logistics customer satisfaction independent client survey rankings - i

7. intelligent supply chain solutions RankCompanyAv. Rating 1Tibbett & Britten2.43 2DHL2.44 3ABX Logistics2.50 4TNT Logistics2.64 5TDG2.71 6UPS2.74 7Groupe CAT2.79 8Fiege2.82 9Hays2.83 10P&O Trans Euro2.90 Lower average rating is better. Ranking by Quality Management RankCompanyAv. Rating 1UPS2.33 2DHL2.37 3ABX Logistics 2.41 4TNT Logistics2.62 5Tibbett & Britten2.75 6Danzas2.83 7TDG2.86 8Groupe CAT2.88 9Kuehne & Nagel2.91 10Hays2.92 Ranking by Best Use of IT Source: Datamonitor European Logistics Client Survey, 2001 1 st overall for quality of management 5 th place for I.T. behind parcels sector independent client survey rankings - ii

8. intelligent supply chain solutions information technology Information technology key to an efficient supply chain Web based international trade management system Improved work & data flows Enhanced management & performance reporting Systems cannot replace the human element Nature of international trade requires real involvement Real people to deal real time with your issues Stable platform continuously improved

9. intelligent supply chain solutions supply chain services International Trade Management One stop shop for complete menu of supply chain services Source, procure, manage, react Technology Commodity Service Specialist service for commodity trading industry International Relocation Service Door to door personnel relocation Immature Market Specialists Sourcing and supply chain to and from complex \ immature markets Sainsbury’s into Egypt, Marks & Spencer into Middle East “Tibbett & Britten ISC Finalists – IOLT Awards 2002 ‘Supply Chain Logistics Award’ ‘Supply Chain Logistics Award’

10. intelligent supply chain solutions international trade service One stop shop for organisations requiring a supply chain function Menu of supply chain functions Key propositions operations support to complement existing shipping departments total outsourcing option for all supply chain requirements Provision of customer care centre and full support function Web based technology A complete platform facilitating international growth

11. supply chain service menu Tibbett & Britten ISC Service Offering Product Sourcing Customer Care Centre \ Customer Call Centres Supply Chain Consultancy Product Inspection Co-ordination Stock Supplies & Planning Road, Rail, Air & Sea Freight Management Procurement & Trade Finance Product Market \ Product Re-labelling Warehousing Worldwide Order Processing Service Re-packing \ Co-packing Consolidation \ De-consolidation International Trade Documentation Customs Clearance Worldwide Exchange Rate Management Quota & Licence Management Personnel \ AdministrationInsurance Hover mouse over menu item for brief description

12. intelligent supply chain solutions telecoms & technology Significant global trade in technology commodity products e.g. Mobile handset secondary market Fully inclusive door to door service offering Product conformity inspections Freight negotiation and management Product re-working Comprehensive & competitive product insurance Rapid movement High security Single point of contact Tibbett & Britten ISC Trading Exchange Supply Chain Solution Winner – Best Use of Internet / e-Commerce 2002 MT Awards

13. intelligent supply chain solutions international relocation service One stop shop for personnel relocation worldwide Service providers selected according to regional expertise & quality Door to door worldwide - single point of contact Exclusive Unilever service provider for 6 years Extensive local knowledge through our own expatriates People.…...pets….…..pianos…….. …………

14. intelligent supply chain solutions Exports of home and personal care products and frozen foods Complete supply chain service stock and supplies planning customer relations and order management management information full financial and management accounting freight negotiation and management 600 SKU’s sourced from 17 factories to 75 international customers …more case study - unilever hpc export

15. intelligent supply chain solutions case study - oceanair Sourcing, procurement and logistics for Unilever manufacturing Servicing 79 different Unilever companies Africa, Middle East, Far East, Central & South America, Central & Eastern Europe Diverse and extensive product line list raw materials (e.g. chemicals, Food ingredients) packaging, production equipment and spare parts Delivering cost benefits and reduced complexity

16. intelligent supply chain solutions Global sourcing & supply chain services anywhere to anywhere logistics More than physical logistics inspection, insurance, re-configuration Single point of contact dedicated operations manager Supporting new markets e.g. West Africa, South America, Middle East supply chain summary

17. intelligent supply chain solutions Responsive Adaptable Scaleable Comprehensive supply chain solutions More than logistics Value, efficiency and reduced cost Proven delivered benefits More than a service provider – a partner why isc?

18. intelligent supply chain solutions Support Slides…

19. intelligent supply chain solutions Selection of shipping lines and air / road operators Consolidate distributor forecasts to plan demand Liaise with factories to ensure uninterrupted supply Co-ordinate warehousing, consolidation and pre-export services Receive distributors orders, acknowledge, credit check, and process Complete export documentation and issue sales invoices Maintain accounts payable and accounts receivable ledgers Management information to commercial and brand managers ….back case study - unilever hpc export

20. intelligent supply chain solutions Maintain supplier database (current and potential) Maintain product specification Advise and agree purchase terms and conditions Process purchase and sales orders on behalf of customers Issue quotations and Pro formas Liaise with Suppliers and clients on lead times Complete export documentation Arrange insurance documentation and foreign currency payments Co-ordinate freight management, customs clearance & delivery case study - oceanair ….back

21. intelligent supply chain solutions 2002 Queen’s award for enterprise First specialist logistics service provider to be presented with a Queen's award for international trade Achievements in international operations Recognition of corporate and social responsibilities Recognition of relationships with customers, employees and suppliers Commitment to the environment and charitable causes

22. intelligent supply chain solutions best use of internet \ e-commerce Motor Transport Awards 2002 Winner Supply chain solution for internet trading exchange Supply chain interface with client trading system Design and consultancy for logistics application Operational partnerships co-ordinated by ISC Freight forwarders Inspection services Modification and repair services