1. MAIL NETWORK OPTIMISATION PROJECT

2. Why MNOP?

3. Mail Network Optimisation project focuses on postal (mail) business, which account above 50% of the department’s revenues
India Post’s revenues
Percent
Mail Revenue
Rough estimates in percent
Text
100% = INR 5,862 crore
International mail
Ordinary
and
registered
mail
Speed post
Postal
receipts
SB & Financial services
SOURCE: Postal and saving bank split taken from Demand for grants and the mail revenue split based on the semiannual survey 3 3

4. There are 3 main reasons why improvement in Mail Business is required
EXAMPLES – NON-EXHAUSTIVE
India Post's total mail volume, million items p.a.1 *
India Post is losing volume and market share significantly * *
*/05
*/09
Customer survey results2
Customers rate India Post low, especially in reliability
EBIT3 margin of postal operators
> *
India Post's financial performance is poor compared with that of other players
> *
> * 4 4 4
1 Based on annual report and book of information Based on 50 extensive and structured interviews with 20 loyal and 30 former Speed Post customers
3 EBIT = Earnings before Interest and Tax 4 Mail division only
SOURCE: Mail Network Optimisation Project

5. MNOP
Objectives?
Scope?

6. The objective of MNOP To rationalize the mail network.
To streamline mail operations.
To establish a monitoring system.

7. SCOPE OF THE PROJECT MODERNISE THE LOOK AND FEEL GET THE CORE RIGHT
Mail Network to be optimized
Mail Processes to be standardized
Performance should be monitored through effective mechanisms
MODERNISE THE LOOK AND FEEL
Improve the ambience of mail offices
To be more trustworthy and reliable
Upgrade the processing facilities
Improve working conditions
India Post

8. The Approach
Pilot project was introduced for Speedpost in 6 major cities
89 Sorting Hubs and 105 Intra Circle Sorting Hubs were identified.
The project has been extended to First Class and Second Class mail to be brought in soon

9. STANDARDISATION OF OPERATION OF SPEED POST
Processes at Booking Offices
Optimisation of Network Schedule
Processes at Sorting Hubs
Processes at Delivery POs

10. PROCESSES AT BOOKING OFFICE
Booking offices should close separate bags for TD and Non TD
You should check that it is done, else report the matter in the DR

11. OPTIMISATION OF NETWORK SCHEDULE
RECEIPT FROM POs
NON TD –
Sorted first and schedule should suit the cut off for connecting Schedule for Other SPCs/sorting hubs
TD – Sorted while waiting for receipts from other sorting hubs
RECEIPT FROM OTHER SPCs
TD –
Sorted after receipt and the schedule should suit the cut off for delivery.

12. Processes at SPC/Sorting Hub
Layout
Assembly Line concept was introduced
Mail agency/TMO was streamlined
Improved sorting process
Volume based Sorting logic was introduced
Sorting diagram was designed to suit this logic
New sorting case was designed
Adequate equipments and infrastructure
New roller containers, trays, trolleys and bag cutters were used
Computers, scanners, printers and internet connectivity were provided.
SOURCE: Mail Network Optimisation Project 12

13. Can you identify your position in this lay out?ove
Layout of a Sorting Hub
Text
Text
Text
Can you identify your position in this lay out?ove
SOURCE: Mail Network Optimisation Project

14. Equipments for Sorting Hub
Text
Text
Text
Sorting Cages
Roller containers
Bag cutter and stool
Tray trolleys
SOURCE: Mail Network Optimisation Project

15. Processes at Delivery PO
All mail delivery related branches were brought under one roof and lay out was standardized
Stamp Cancellation machines were used
Postmen were involved in beat sorting activity
Delivery status were fed into Speednet

16. BEFORE MNOP
To include the before photo of SPC

17. AFTER MNOP
To include the After Photo of SPC

18. KPI – Key Performance Indicator.
KPI – a set of parameters, used to define and measure progress towards organizational goals.
Thorough this the performance of your office will be monitored regularly by your Higher ups
Your role in making your office a better one is very much essential.
Scanning of all the Mails received and despatched plays a vital role.

19. What information does the "scan compliance KPI" provide?2
What information does the "scan compliance KPI" provide?
Share of scan compliance
Articles with full scan history
KPI identifies actual number of scans available against prescribed scans
KPI identifies number of articles with full scan
Description
Illustrative TD example
Booking post office
Booking scan
Dispatch scan
SPC
Receipt scan
Dispatch scan
Delivery post office
Receipt scan
Delivery scan
KPI: Full scans
(%)
Article 1 2 3 4 5       
Example
KPI: Share of scans (%)
100 60 40
100 20 80 20 1
Per SPC 3
By sector (e.g., Mumbai to Delhi)
Available breakdowns 2
TD vs. NTD 4
Leg-by-leg analysis
SOURCE: Mail Network Optimisation Project

20. Scan compliance – No of Scans
Articles Booked at PO/SPCC
TD Articles: 8
NTD Articles: 12
Articles Booked at BNPL centre/ MBC/ OSA facility/ BPC
TD Articles: 5
NTD Articles: 9

21. Scans for TD Articles Booked at PO/ SPCC
PO/SPCC Booking Scan
PO/SPCC Despatch Scan
SPCC MA/TMO Reciept Scan
SPCC Bag Opening Scan
SPCC Bag Closing Scan
SPCC MA/TMO Despatch Scan
Delivery PO receipt Scan
Delivery PO Final Delivery Scan(Delivery data upload)
India Post

22. Scans for Non TD Articles Booked at PO/ SPCC
PO/SPCC Booking Scan
PO/SPCC Despatch Scan
Origin SPCC MA/TMO Receipt Scan
Origin SPCC Bag Opening Scan
Origin SPCC Bag Closing Scan
Origin SPCC MA/TMO Despatch Scan
Destination SPCC MA/TMO Receipt Scan
Destination SPCC Bag Opening Scan
Destination SPCC Bag Closing Scan
Destination SPCC MA/TMO Despatch Scan
Delivery PO receipt Scan
Delivery PO Final Delivery Scan(Delivery data upload)
India Post

23. Scan of TD articles booked at BNPL centre/ MBC/ OSA facility/ BPC
Booking Office Booking Scan
Booking Office Despatch Scan
Mail Agency Despatch Scan
Delivery PO receipt Scan
Delivery PO Final Delivery Scan(Delivery data upload)
India Post

24. Scan of Non TD articles booked at BNPL centre/ OSA facility/ BPC
Booking Office Booking Scan
Booking Office Despatch Scan
Mail Agency Despatch Scan
Destination SPCC MA/TMO Receipt Scan
Destination SPCC Bag Opening Scan
Destination SPCC Bag Closing Scan
Destination SPCC MA/TMO Despatch Scan
Delivery PO receipt Scan
Delivery PO Final Delivery Scan(Delivery data upload)
India Post

25. Now can you identify your role in making your office a better one?

26. MNOP for First Class Mail

27. Existing network has been rationalized and a two tier structure of mail office i.e Level 1(L1) and Level 2(L2) has been created.
Fragmentation in mail processing has been minimized, especially in metro cities.
Bag closing arrangement has been revised with a view to expedite a majority of mail.
All post offices have been mapped to mail offices in a comprehensive manner.
India Post

28. Mails from POs to Mail Office
From LBs and counters
BOs
From BOs
HOs/SOs
Mail Office
(L1 or L2)
India Post

29. Mail Flow Your office L-1 (Mail Office / PH / EPH) Other L-1 Offices
L-2 Offices within Circle
Post Offices

30. L-1 & L-2 Offices within Circle
Mail Flow
L-1 & L-2 Offices within Circle
Your office
L-2 (Mail Office / PH )
Post Offices

31. ICH mapped with parent NSH
Mail Flow
Other NSH
Your office
NSH
ICH within Circle
Post Offices
Post Offices
ICH mapped with parent NSH

32. NSHs & ICHs within Circle
Mail Flow
NSHs & ICHs within Circle
Your office
ICH
Post Offices

33. Monitoring system
All mail offices handling registered articles would be computerized, and barcode and scanning of registered articles at CRCs has been started.
KPI for registered mail are being designed.
For unregistered mail, a new test letter program has been set up
A bag receipt and dispatch monitoring system for unregistered mail has been started.