1. LESSON 1 英文正式書信架構

2. The Crane Industry Council of Australia Unit 10, 18-22 Lexia Place Mulgrave, Victoria 3170 Australia May 4, 2011 United States Crane, Inc. 1155 Central Florida Parkway Orlando, FL 32837 U.S.A Dear Sir or Madam, It is with great pleasure that we invite you, on behalf of the CICA Board and the Crane Industry Association of Queensland, to attend the CICA 2011 Conference, Exhibition and Crane Display event taking place on the Gold Coast, 14 – 16 September 2011. You, are most welcome to come along to this internationally recognized event. The Conference is the industry’s annual showcase event and this year we are proud to return to the place where it all began, recalling the first conference which took place (more than 30 years ago) in 1979 on the Gold Coast. Sincerely Yours, Alan Marshall Alan Marshall Chief Executive 信頭 (Heading) 信內地址 (Inside Address) 稱謂 (Salutation) 信尾客套語 (Complementary Close) 署名 (Signature) 正文 (Body)

3. 信頭 (Heading) 地址名字單位 寄件人的地址、名字、單位 寄件人名 / 單位  地址  日期 National Yunlin University of Science and Technology 123 University Road, Section 3 Douliou, Yunlin 64002 Taiwan, R.O.C. May 4, 2011

4. 信內地址（ Inside address) 姓名地址 收件人姓名、地址 一般書信 一般書信可省略 收件人姓名  收件人地址 Prof. Adèle Naudé Santos 77 Massachusetts Ave Cambridge, MA 02139 U.S.A （不用加日期） ※ （不用加日期）

5. Salutation 寫信人對收件者的稱呼 一般以 “Dear….” 開頭，亦可加上頭銜 Dear + （尊稱）＋姓或全名 Ex. Dear Mr. Brown Dear Professor Smith Dear Chen Chin Wei Dear Sir or Madam Dear Jonny Dear Jonny (close relatives or friends)

6. Salutation— 特殊情況 無法得知收件者的稱謂時 : To Whom It May Concern: Dear Sirs and Madams, Dear Sirs and Madams, Dear Sir or Madam, Dear Sir or Madam, Dear Sir/Madam, Dear Sir/Madam, Dear Sirs, Dear Sirs,

7. 正文 ( Body) 5C 點出主題  說明、詳細資訊  結語 Ex.

8. 信尾客套語（ Complimentary Close ） 對親戚： Lovingly, Lovingly yours, 對朋友： Yours affectionately, 對長輩、上級： Obediently yours, Respectfully yours, Yours Truly, 商務： Yours Truly, Sincerely yours, Sincerely yours, Best wishes, Best wishes, Regards, Regards, Best Regards, Best Regards, Sincerely yours, Sincerely, Yours,

9. More to Be Said… http://www.businessweekly.com.tw/blog/article.php?id=2010&p=4

10. 簽名（ Signature) 公務或商業信函中，需要在手寫的簽名下 再打上寄件人的姓名，一較非正式的通信 則不用。 在此可再加上職稱

11. 範例

12. The Crane Industry Council of Australia Unit 10, 18-22 Lexia Place Mulgrave, Victoria 3170 Australia May 4, 2011 United States Crane, Inc. 1155 Central Florida Parkway Orlando, FL 32837 U.S.A Dear Sir or Madam, It is with great pleasure that we invite you, on behalf of the CICA Board and the Crane Industry Association of Queensland, to attend the CICA 2011 Conference, Exhibition and Crane Display event taking place on the Gold Coast, 14 – 16 September 2011. You, are most welcome to come along to this internationally recognized event. The Conference is the industry’s annual showcase event and this year we are proud to return to the place where it all began, recalling the first conference which took place (more than 30 years ago) in 1979 on the Gold Coast. Sincerely Yours, Alan Marshall Alan Marshall Chief Executive

13. 縮進式 (Indented Form)

14. 折衷式 (Modified Form) <-- 空１～２行 開頭縮進５～６字 

16. 參考 : 電子郵件注意事項 儘量簡潔易懂。 避免全部使用大寫字母 避免過度使用標點 Subject 部分儘量簡明易懂 (<35) 多用禮貌、委婉的詞語 http://luckofthelaw.wordpress.com/2010/04/18/email-written-in-capital-letters-gets-woman-fired /

17. 英文信封

18. 英文地址寫法 ? 收件人 : Sherlock Holmes 地址 : 221b Baker Street, London NW1 6XE, UK Sherlock Holmes 221b Baker Street London NW1 6XE UK

19. 英文信封撰寫 左上角 : 寄件人姓名  地址 ( 類似信內地址寫法 ) 中間 : 收件人姓名  地址 ( 類似信內地址寫法 ) Mr. Tony Stark 1350 W 3rd St Cleveland, OH 44113 U.S.A

20. 英文信封格式範例  寄件人姓名  寄件人地址  收件人姓名  收件人地址 Santa Claus 6 Snow Avenue North Northpole AK99709 USA Father Christmas 24 Oxford Road London EC1Y 8SY UK

21. 參考 : 各國地址習慣用法 Canada and United States Mr./Mrs. Full name Street number and name City, province/state and postal code/ZIP Country EX.Mr. Santa Claus 6 Snow Avenue North Northpole AK 99709 USA United Kindgom Full name Street number and name City Postal code Country Ex. Father Christmas 24 Oxford Road London EC1Y 8SY Great Britain

22. 參考 : 各國地址習慣用法 Switzerland, Germany and Austria Mr./Mrs. First and last name Street name and number Postal code and city Country Ex. Herrn Klaus Weihnachtsmann Winterallee 6 21709 Himmelpforten Germany France Mr./Mrs. Full name Street number and name Postal code and city Country Ex. M. Père Noël 24, rue de Neige 74420 St. André France http://www.christmasmagazine.com/en/mc/cards_writing03.asp