3. Who Why Time & Questions Introduction

4. The Kings Ferry About Existing Commuter Services Commuter Offering Vehicle Specification Timetable Ticket Options / Prices North Somerset The Commuter Soup Survey Results Launch & Promotion Delivering Sustainability The Kings Ferry Connections National Express Contents

5. Largest coach commuter service UK 36 services daily into London from North Kent 1300 passengers daily 188 pick ups in North Kent 16 drop / pick up across London Existing Services

6. 65% of Customers have used service for over 5 years 92% of Customers feel we deliver good value for money 48% Travel on annual season ticket 15% of users previously used car Existing Services

7. iPhone/iPad AppReal-time tracking & stop finderView coach locations online Instant alerts via twitterService updates via email Offers and promotions through social media Existing Services

8. Commuter Soup Cost and Time Balance Transport Difficulties Commuter Migration Commuter Soup

9. 85% of responders currently travel by car 46.9% of responders see their current cost of commuting between £1000 and £2000 85.4% of responders arrive to work between 7am and 9am Survey Results Means of travel Cost of commutingArrival time

10. Motoring Costs Driving Cost* Portishead Clevedon Weston-Super-Mare *Source: AA motoring cost 2013

11. Service Launch 4th November 2013 November & December Promotion – Free travel for registered users On Board Engagement Champions for first weeks Introductory Press & VIP Launch Late October Local Press & Radio 10% off NX travel for season ticket holders Road Shows Leading up to launch Boarding Pass June 2013 Launch & Promotion

12. Vehicles

13. Comfortable reclining seats Air conditioning Wi-Fi Power sockets at each seat Customer toilet Extended Seat pitch Three-point seat belts Alcolock GPS Vehicle Tracking A wheelchair lift A drivers telephone Driver PA (for safety and other announcements) CCTV (8 cameras) Vehicles Specification

14. North Bristol Weston-Super-Mare Clevedon Portishead Routes and Maps

15. AM DeparturesPM Departures from Bristol to: Weston Super Mare Locking Road Car Park Clevedon Aztec West Timetables Portishead Down Rd Aztec West Portishead W-S-M/ Clevedon DRAFT * Only showing key departures and arrivals

16. Locking Road Ashcombe/Laburnam Road Milton/Borough Arms Milton/Chelswood Avenue Worle/Annandale Avenue Worle/Station Road Worle/Summer Lane Summer Lane/Thorn Close Worle Station P&R Churchland Way Scott Elm Drive Clevedon Down Rd Channelview Rd Downside Combe Rd Waitrose Callingale Way Weston super Mare / Clevedon Portishead C1C2C3C4 C5C6C7C8 Routes

17. Filton Stoke Gifford Patchway Cribbs Causeway Aztec West Rolls Royce Airbus Air Balloon PH MOD M5M4M32 A38 A4174 Bristol North Fringe Routes UWE Cribbs Causeway Under Consideration

18. Log on Register / Top Up Membership Card Card scanning (on-board) E wallet Boarding Pass June 2013 Terms & Conditions Signature This card has no cash value and remains the property of The Kings Ferry Ltd. It is issued in accordance with our terms and conditions, which are available on request You will be required to present this card on boarding to verify your Online Ticketing – E Wallet

19. Annual 4 Weekly Weekly Day Return Periods Carnets/Journey Credits Singles 10 - 39 40+ Weston Super Mare 24/11/2013 Single Bristol Boarding Pass June 2013 Ticket Options

20. Based on Annual Season Period* Departure Weston S Mare ClevedonPortishead Annual£1890£1850£1650 Per Day£7.50£7.35£6.55 Per Journey£3.75£3.68£3.28 * Based on 252 commuting days per annum Based on 4 Weekly Season Period* Departure Weston S MareClevedonPortishead 4 Weekly£195£190£170 Per Day£9.38£9.00£8.10 Per Journey£4.69£4.50£4.05 * calculation allows for bank holidays Introductory Promotional Fares Day Return£10 Single£7.00 Ticket Pricing

21. The Kings Ferry Established in 1968 Quality hire coaches and luxury VIP services. Largest Coach Commuter Service into London Awarded the Best British Coach Operator more than six times Acquired by National Express Group PLC in 2007 Delivering Sustainability Fleet of 69 vehicles ranging from 19-77 seat vehicles including Luxury VIP coaches Preferred operator of many professional football clubs including Premiership teams Fulham and Norwich Vision and Values drive performance and customer service

22. Connections Born from the requirements of larger national customers of The Kings Ferry such as the Metropolitan Police and the BBC expressing a need for a single source for corporate coach hire. National and International coach travel management provider. Customers can benefit from getting the best available market price. Operates from a dedicated division within The Kings Ferry Limited. Provided 1 Million Police Officer movements during the London 2012 Olympic Games 300 coach movements for the 2011 & 2013 Champions League Final. Delivering Sustainability

23. More than a million customers use Bristol coach station every year There are over 200 daily destinations from Bristol coach station The top 3 journeys are London, Heathrow and Birmingham Our industry-leading fleet is modern with leather seats and business-class leg-room We are an affordable means of travel and journey times are surprisingly fast too with many journey times comparable to train (Bristol-London 2hr 20, Bristol-LHR 1hr 55) Comfort and convenience provided by our drivers helping passengers with luggage Newly-launched Coach Tracker, provides real-time information on our services What Next?

24. National Express We offer bespoke daily timetabled services for Corporate Clients. The key benefits of Coach versus Rail are: Cost Effective vs Rail Direct Door to Door Competitive Journey Time Secure environment for employees - confidentiality Comfort Environmental – reduced CO2. Coach has half the CO2 emissions compared to train Do your employees travel regularly to a sister site? Does your company spend considerable sums on train travel?

25. National Express Is your travel budget under constant scrutiny? Coach costs are very competitive versus the train It only takes a few people to switch from using the train to a bespoke coach before your business starts saving Journey times are competitive and employees can sit back and relax or work in a comfortable, secure environment Journey Time comparisons OriginDestinationRailCoach Time (mins)PeakOff PeakConnxTime (mins)ConnxNX Cost BristolLondon, Whitehall130£179£842175Direct£5 BristolHigh Wycombe181£200£593150Direct BristolPortsmouth165£194£420175Direct£5.50 BristolBirmingham94£94£491115Direct£5.50 BristolPlymouth145£60.70£51.501170Direct£8.50

26. Company Intranet / Company Account Solutions Commuter Survey www.thekingsferry.co.uk/news/North-somerset-commutewww.thekingsferry.co.uk/news/North-somerset-commute Road Shows Contact Us Marketing opportunities: sam.adams@thekingsferry.co.uksam.adams@thekingsferry.co.uk Sales opportunities: ben.bhattal@thekingsferry.co.ukben.bhattal@thekingsferry.co.uk General / other: danny.elford@thekingsferry.co.ukdanny.elford@thekingsferry.co.uk What Next? www.thekingsferry.co.uk/commuter-services