Presentation on theme: "People in Organisations"— Presentation transcript:
1 People in Organisations Unit 4People in Organisations
2 Pass 3/Merit 2 Produce a job description and person specification Report on interview with Hannah Pass 4 Produce a letter of application and CV for a job Complete an interview for a job Distinction 2 Analyse how effective recruitment contributes to an organisation’s success
12 Why does Brighouse High School need to recruit the right people for the job?
13 How important is effective recruitment for the School? The quality of the staff affect:Behaviour of studentsHow much students enjoy schoolExamination resultsImage of the schoolFuture applications
14 Job DescriptionDetailed explanation of roles and responsibilities of the post advertisedRefers to post available rather than person
15 Job Description Example ReceptionistTo answer the telephoneTo pass on messagesTo greet visitorsTo inform staff that visitors have arrivedTo receive the postTo ensure visitors sign inTo undertake any reasonable task that the owner asks
16 Job Description Activity Using the worksheet provided, complete a job description for a Business Studies teacher at Brighouse High School.Brighouse High SchoolTeacher of Business StudiesGill WrightFull Time
17 Business Studies Teacher Job Description To plan lessonsTo mark students’ workTo attend parents eveningsTo register students every dayTo cover absent staffTo prepare students for examinationsTo take part in extra curricular activitiesTo take on the role of a form tutorTo undertake any reasonable task that Mrs Cresswell asksWhy havethisstatement?
18 Activity Watch the interview with Hannah Activity Watch the interview with Hannah. Use the worksheet provided to make detailed notes on the types of work Hannah does in her job.
19 Task M2 P3 Write a report explaining that you interviewed Hannah. Describe the duties that she has to carry out on a day-to-day basis.
20 Customer Assistant at Tesco Stack shelves immaculatelyTake customers to a product they cannot findAnswering customer queriesHelp warehouse staff with deliveriesFill promotion displaysDisplay merchandising unitsEnsure aisles are tidy and clearWork on the cash tillsPack bags for customers and/or assist with carrying bags to cars
21 Task: Produce a Job Description for a Specific Job Produce a job description for a customer service assistant at (Tesco)Include: Name of the business; name of the post, who they are responsible for, whether it is part-time or full-timeUse the Brighouse High School design to help
22 Task: Produce a Job Description for a Specific Job M2For M2:must create a headed notepaper design at the top and include all the relevant details about the businessmust show range of tasks that you will have to complete while doing the job – these must be explained clearlymust have “concluding” statement that covers all eventualitiesmust submit the report from the interview with Hannah
23 Job Description Example ReceptionistTo answer the telephoneTo pass on messagesTo greet visitorsTo inform staff that visitors have arrivedTo receive the postTo ensure visitors sign inTo undertake any reasonable task that the owner asks“concluding” statementthat covers all eventualities
24 Headed NotepaperPlusAddress and Post Code of the store
25 On the back of the worksheet: What makes a good teacher?Write down four things that make a good teacher.
26 Pass 3/Merit 2 Produce a job description and person specification Report on interview with Hannah Pass 4 Produce a letter of application and CV for a job Complete an interview for a job Distinction 2 Analyse how effective recruitment contributes to an organisation’s success
27 Tasks today …Produce a person specification for a customer service assistant at Tesco (P3)Write up a summary of the interview with Hannah (M2)
28 Person SpecificationList of all the qualities, characteristics and qualifications required to do the jobRefers to the type of person the business wants to recruit
29 Person Specification Activity Using the worksheet provided, complete a person specification for a Business Studies teacher at Brighouse High School.What qualities and characteristics are essential?Which qualifications are essentialWhich qualities and characteristics are desirable?Which qualifications are desirable?
30 Business Studies Teacher Person Specification Essential QualitiesAbility to teach GCSE and A LevelGood communicatorGood disciplineWell organisedExcellent attendance and punctualityGets on with pupilsHelpfulSensitiveDesirable QualitiesAbility to offer extra curricular activitiesExperience of teaching Btec subjectsCan inspire pupilsCould organise and help with tripsImaginativeCheerfulPolite
31 Business Studies Teacher Person Specification Essential QualificationsTeaching qualificationDegree in Business StudiesDesirable QualificationsFurther degreeICT qualificationDriving licenceFirst Aid Certificate
32 Watch: Talking Heads and the interview with Hannah Make a note of the characteristics and qualities required for the post of warehouse assistant. What qualifications would be required?
33 Task: Produce a Person Specification for a Specific Job Produce a person specification for a customer service assistant at (Tesco)Include: Essential qualities, characteristics and qualifications; desirable qualities, characteristics and qualificationsUse the Brighouse High School design to help
34 Task: Produce a Person Specification for a Specific Job M2For M2:must show range of qualities and characteristics that are needed to do the job effectivelyUse your Tesco headed notepaper at the topMust write a brief summary explaining (with examples) why you think some qualities are “essential” others are “desirable”
35 P4 Complete an application and interview for a specific job
36 Watch: Talking Heads Letters of Application and CVs Application Forms Arriving at the store Complete the worksheet: Do’s and Don’ts of interviewingP4
41 Format for Letter of Application Headed Notepaper:Your address, telephonenumber, e mail, mobilephone number etcYou start hereFormat forLetter ofApplication
42 Letter of Application P4 Aim: Read the job description and person specification and write a letter that shows you can do these tasks and have these characteristics.Work Experience:Year 11 work placementAny part-time workAny voluntary workBaby sitting
43 Letter of Application P4 Responsibilities: School prefect Team captain Team memberLibrarianOutside interests:Scouts/guidesSportAny activities you do outside of school
44 Starter Activity:Listen to the question and hold up the card that is the correct answer.
45 Application form for Tesco Work completed so far …Job DescriptionPerson SpecificationApplication form for TescoLetter of applicationCV
46 Objectives today …To re-cap on the types of documents used in the recruitment processTo understand the preparation required before an interviewTo understand how to create a good impression at an interviewTo understand what “not to do” at interview
47 What do you know about interviews? Imagine you are giving some advice to your friend who is due to have an interview for a job.Write down what preparation your friend needs to do before they go to the interview.Write down what you think your friend needs to remember to do while they are being interviewed.Write down a list of things they should NOT do at interview.Total up how many statements youhave in each box.
48 P4Finish watching the “Talking Heads” DVD. Watch the performance of the six applicants and complete the “Do’s and Don’ts of Interviewing” worksheet.
49 Tasks Today …Finish all letter, CV, Job description, Person specification (P4 and M2).2. Write up “Interview with Hannah” worksheet (M2).3. Create an information sheet for your friend which explains the do’s and don’ts of interviewing.
51 P4Using the worksheet provided, make notes on how you would answer the questions if you were being interviewed for a job at Tesco.
52 In pairs, take turns to interview each other In pairs, take turns to interview each other. Complete the assessment sheet.
53 Overall Comment:“Overall, XXX completed a very good/good/satisfactory interview. XXX was …… (comment on the appearance and behaviour of your interviewee) XXX answered the questions very well/fairly well. XXX gave a good answer about … I would/would not recommend XXX for a post at Tesco because ……
54 Analyse how effective recruitment contributes to an organisation’s success D2Explain the main objectives of TescoDescribe the recruitment process Hannah had to follow when she applied for the job at TescoWhy is it important for Tesco to produce a job description and person specification before they advertise the post?What might be the consequences if they did not produce these documents?Explain why the interview process is effective for Tesco and how it will help the company achieve its objectivesAnalyse the alternative methods Tesco could have used and explain why the company do not use them
55 D21. Tesco ObjectivesTo create value and choice for customers to earn their lifetime loyaltyTo grow the core UK businessTo expand internationally and focus on giving local customers what they wantTo be as strong in non-food products (eg clothes, DVD and CD’s)
56 2. Recruitment Process at Tesco D2Look for a local store advertising for vacanciesComplete an application form (from Tesco website)Take the form to the local store that is recruitingAttend interview: tour of store, meet staff, interview with team leader, group activity answering questions, work shadowing employee on the till
57 3. Advantages of using a Job Description and Person Specification Easier to short list the applications – check person has necessary skills and qualificationsEnsures person interviewing assesses the applicant accuratelyMeets equal opportunities laws – fair treatment of all applicants regardless of age, gender, race, disabilityReduces chance of legal action by applicants
58 4. Consequences if a JD and PS were not produced Could employ someone with the wrong qualities and characteristicsCould impact on sales and profitCostly to dismiss an employee for incompetenceCompany could get sued if equal opportunity laws are not followedCould result in court actionAffects the image and reputation of the supermarket
59 5. Why the interview process is effective D2Look for local store – only get applicants where they are needed locallyApply via website – convenient for applicants, saves on postage for TescoGroup exercise – can compare all the applicants together in one groupIndividual interview – better for people who are shyWork shadowing – applicant can experience the job first hand
60 Alternative Methods Tesco could use References:School do not know applicant in a supermarket situationReferee may be biased (give an example)Aptitude Tests:Ability in maths and English not as important as personality and being able to work in a team
61 Homework: Visit your local Tesco store and complete the questionnaire, assessing whether or not Tesco’s recruitment strategy works effectively.D2
62 Add a conclusion to D2: Based on your observations, do you think the recruitment process at Tesco is effective?