1. What makes a good questionnaire

2. Stages of a questionnaire: 1. Define your research question 2. Formulate your questions 3. Formulate your responses 4. Design the layout 5. Test the questionnaire – Refine 6. Design your coding scheme 7. Upload online, or print 8. Analyse data and report

3. Define your research question O Important to define your research question, study population, and the objectives at the beginning O What audience do you cater for? O Previous studies have shown that people are more responsive to questionnaires that cover issues that are relevant to them

4. Formulate your questions O Studies have shown that the wording of questions has an important influence on the responses that are given O It is important to remember that the average reading age in the UK is around 12 years O More difficult questions will either produce an inaccurate response or the respondent will give up and fail to complete the questionnaire O Better response rate is achieved if general questions precede specific questions

5. Formulate your questions O Use simple language O Avoid jargon O Keep questions short and specific O Avoid ambiguities O Avoid double-barrelled questions (“and”, “or”) O Avoid double negatives O Do not overload the respondent's memory O Avoid hypothetical questions O Do not make assumptions

6. Formulate your responses O Questions can be divided into open-ended questions, or closed questions O Open-ended questions are useful for identifying a range of possible responses where no previous data exist. Open- ended questions also give the people an opportunity to state their own views about a topic O The main disadvantage of open-ended questions: they take longer to complete – may be left unanswered. It is also more difficult to code the responses than closed questions O Closed questions are quicker to complete and easier to code. Responses can be presented as simple yes/no choices

7. Design the layout O Important to capture people’s attention and make them interested in completing the questionnaire O Good idea to use at least a size 14 font size for the questions and to avoid too many questions onto a page O If many questions, divide questionnaire into sections O Separate each question from the next with a line will also help to make the questionnaire easier to read O Important that you give clear instructions at the beginning and throughout the questionnaire

8. Test the questionnaire O First, identify the range of possible responses for each question O Do they examine the full scope of your research question? O Ask a friend or colleague to help you O Go through the questions together to identify potential problems O After each session, amend the questionnaire before re- testing

9. Design Coding Scheme O Coding is the process of converting questionnaire data into meaningful categories to facilitate analysis O For example: numbering the response tick boxes for each question O Test your coding scheme and data entry process during the testing phase

10. Upload online or print O Make sure that database is setup correctly O All links are working O Test on different Operating Systems and browsers O Print on high quality paper O Use bright colours for front and back of questionnaire but questions should be on white background

11. Analyse data and report O When reporting, explain the purpose or aim of the research O Describe in detail how the research was done O Describe and justify the methods and tests used for data analysis O Present the results of the research O Interpret and discuss the findings O Present conclusions and recommendations

12. Increasing response rate O Design a questionnaire that is easy to navigate O Clear questions and structure the questionnaire in sections O Do not ask too many questions – attention is limited O If you have to ask many questions, state the number of questions beforehand O Stress anonymity of the questionnaire O Make the e-mail request personal. Genuine request – do not spam! O Send reminders to people who have not responded O Add additional info (pages left, percentage completed)

13. Conclusion O Define a research question O Meet research objectives O Make it clear for respondent (instructions) O Use simple language – avoid grammar errors O Do not overload the respondent’s memory O Organise the questionnaire O Test the questionnaire O Do not make assumptions

14. References Arsham H. (2002). ‘Questionnaire Design and Surveys Sampling’. [Online]. Available at: http://sysurvey.com/tips/arsham.htm [Accessed 18 May 2010] BizHelp24 (2009). ‘Analyzing Questionnaire Results’. [Online]. Available at: http://www.bizhelp24.com/marketing/analyzing-questionnaire-results.html [Accessed 18 May 2010] Crawford I.M. (1997). `Marketing Research and Information Systems’. FOOD AND AGRICULTURE ORGANIZATION OF THE UNITED NATIONS: Chapter 4 Creative Research Systems. (2010). ‘Survey Design’. [Online]. Available at: http://www.surveysystem.com/sdesign.htm [Accessed 18 May 2010] Galloway A. (1997). ‘Questionnaire Design & Analysis’. [Online]. Available at: http://www.tardis.ed.ac.uk/~kate/qmcweb/qcont.htm [Accessed 18 May 2010]

15. References Good Practice Participate (2009). ‘Questionnaires to gather information and ideas’. [Online]. Available at: http://www.goodpracticeparticipate.govt.nz/techniques/questionnaires.html [Accessed 18 May 2010] Kelly K., Clark B., Brown V. and Sitzia J. (2003). `Good practice in the conduct and reporting of survey research’. International Journal for Quality in Health Care 15:261- 266 McNamara C. (2009). ‘Analyzing, Interpreting and Reporting Basic Research Results’. [Online]. Available at: http://managementhelp.org/research/analyze.htm [Accessed 18 May 2010] Williams A. (2003). ‘How to write and analyse a questionnaire’. [Online]. Available at: http://jorthod.maneyjournals.org/cgi/content/full/30/3/245 [Accessed 18 May 2010]