1. Stakeholder Coordination - Thailand NSW Case -
Somnuk Keretho, PhD UNNExT Advisory Committee Director, Institute for IT Innovation Kasetsart University, Bangkok
An Integrated Trade Facilitation Strategy for Greece including Single Window July 2012, Athens, Greece 1

2. The Objectives of this presentation
To discuss some approaches on how to secure sustained support of key policy makers.
To share Thai NSW Case and lessons learned on how to put in place inter-agency collaboration and coordination mechanisms

3. How to secure sustained support of key policy makers?
Creating political will (establishing it as the national commitment), e.g.
Establishing it as the national commitment (by developing national strategic plan, and obtaining endorsement by the highest political institution, e.g. the Prime Minister, the Cabinet, the President, ….).
Establishing it as a regional commitment, e.g. MOU signing among the Head of States to develop the National SW and the regional SW.
Institutionalizing the policy, i.e. transforming the policy mandates into normal routine management, e.g.
Institutionalize the National High-level Committee, and Project Management Group for steering and overseeing the SW implementation, by the Cabinet’s mandates and by laws (with the support from several working groups, governments, business sectors and academia)
Securing the necessary budgets to finance the project.
Establishing an effective inter-agency collaboration platform

4. How to Establish an Effective Inter-agency Collaboration and Coordination Platform?
Awareness raising Events
Regular monitoring and reporting
Diplomatic and interpersonal skills
of lead consultants
Formal commitments in terms of budget/investment
Perceived needs for inter-agencies partnership
A sense of being held accountable must be established among key stakeholders.
Shared Goals
and
Vision
Policy Manager
OGAs Middle Managements
Experts/ consultants
A number of platforms for interaction
Personnel
chemistry
Source: Adapted from T. Phuaphanthong, T. Bui and S. Keretho “Establishing Interagency Collaboration in Large-Scale Systems Development: Lessons Learned from an e-government Project for Trade and Transport Facilitation. “ The 15th Americas Conference on Information Systems, San Francisco, California August 6th-9th 2009.

5. Thai NSW Case & Discussion on how to secure sustained support of key policy makers, and how to put in place effective inter-agency collaboration mechanisms.

6. National Commitment Thailand Single Window Case
Referring to – ‘Thailand NSW” presentation by Mr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.

7. Thailand Single Window Case
Logistics Development Master Plan ( ) endorsed by the Thai Cabinet on Feb 2007
Towards A World-class National Logistics Environment to become a Trade Hub for Indochina
Vision
Objectives
Reducing logistics cost (Cost Efficiency), increase business Responsiveness, Reliability and Security
Create Value-Added on logistics industry and related business
Strategic
Agenda
Improve Logistics efficiency in industry
Improve efficiency in transport and logistics
Build Logistics Service Providers Business
Enhance Trade Facilitation
Build Human Resources in Logistics 5 4 3 2 1
National Single Window (e-Logistics)
To reduce the trade logistics cost from 19% (2007) to
16% (2011) (comparing to GDP)
Action Plan to develop data exchange platform among different government agencies and business related to import/export procedures

8. Partnership among Governments & Trade
Referring to – ‘Thailand NSW” presentation by Mr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.

9. At Least 3 Levels of Interplay are needed.
Thailand Single Window Case
At Least 3 Levels of Interplay are needed.
Levels/
Drivers
Platform
Interplay
Political will
National Committee on Competitiveness
Cabinet decree
NLC and NSW Sub committee
Source of legitimacy and budget
Source of authority for NESDB, MICT, Customs Dpt.
NSW Master Plan, comprising multi- ministry projects
Strategic
Sub committee on NSW
Flagship status under Logistics and Trade Facilitation issues
Designating Lead Agencies (MICT, NESDB, Customs Dpt.)
Regular meetings drive progress
Informal meeting and dialogue create mutual trust and understanding
Lead consultant helped draw out over all architecture and model
Operational
MICT Task Force allocating budget to 12 Dpt.
Customs’ two Sub working groups on streamlining BP + aligning data required and technical communication protocol
MICT enforced Cooperation via budgeting and procurement process
Customs procedure reform implemented by Customs Dpt. forced some OGAs to come along
NESDB=National Economic and Social Development Board NLC = National Logistics Committee
Ref: Suriyon, NESDB

10. Key National Inter-agency Collaboration
Thailand NSW
Key National Inter-agency Collaboration
National Logistics Committee of Thailand
National Sub-committee of Data Integration for Import, Export and Logistics
Steering Committee on National Single Window Development
Interagency Technical Working Group on NSW
Interagency Legal Working Group
Chaired by: Deputy Prime Minister (High-level Policy Direction on National Logistics Development) Secretariat by: NESDB
Chaired by: Deputy Permanent Secretary/Ministry of Finance (Recommendations for Laws and Regulations, Governance, Budget Approval, …..) Secretariat by: Customs
Chaired by: DG of Customs Dept (Steering and monitoring the development progress,….)
Chaired by: Customs IT Manager (Approving the to-be business process and document/data simplification, designing the technical standards,…)
Chaired by: Deputy DG, Customs Dept (Resolving legal and regulation issues,..)

11. Summary
National Commitment is the most critical factor for the successful implementation of a SW environment.
The SW Political Will needs to be institutionalized, i.e. transforming this policy mandate into routine management mechanisms among those stakeholders involving in the implementation and operations of SW.
Inter-agency collaboration and coordination mechanism among governments and trade is one of the most challenging issues.
The three main issues above normally determine whether the SW project will succeed or fail, and also determine how fast or how effective the SW projects will proceed.

12. Recommendations for Greece
Customs Department must have the mandate from the Cabinet to actively engage and lead this SW initiative at both the national level as well as the EU regional level.
At least 4 levels of interagency collaborative platform should be established and institutionalized……….
Integrated Export Facilitation Steering Committee chaired by: Deputy Prime Minister
NSW (ICISnet + Regulatory SW + Port SW) Development Steering Committee chaired by: Customs Director General
Interagency Technical Working Group (Business Process Simplification, Data Harmonization, Application Architecture, Standards and Interoperability, ….)
Interagency Legal Working Group