2. Jeff Bashton jeff@bashton.com PRACTICAL PARTNERSHIP: USER-DRIVEN SERVICE EVALUATION Jeff Bashton, Jim Cowan, Chris Russell

3. Jeff Bashton jeff@bashton.com Three-way Partnership Introductions Three phases of the work: Before the training course The training course After the training course Summary Comments and questions Introductions Three phases of the work: Before the training course The training course After the training course Summary Comments and questions

4. Jeff Bashton jeff@bashton.com Pre-Training Context ‘New’ community care division User involvement one of ‘.. Implementation streams’ i.e. happening at period of rapid change within the mainstream of adult social services Very different style of leadership Community partners is.. Community partners – one of six developments supporting user involvement Others are:- WCA funded to do CP ‘New’ community care division User involvement one of ‘.. Implementation streams’ i.e. happening at period of rapid change within the mainstream of adult social services Very different style of leadership Community partners is.. Community partners – one of six developments supporting user involvement Others are:- WCA funded to do CP

5. Jeff Bashton jeff@bashton.com Pre-Training Context A new user steering group for the ‘new’ Community Care division. Principles and Practice of user involvement document Budget for paying service users Policy documents New Newsletter about user involvement A new user steering group for the ‘new’ Community Care division. Principles and Practice of user involvement document Budget for paying service users Policy documents New Newsletter about user involvement

6. Jeff Bashton jeff@bashton.com The Training Challenge Time available and peoples’ starting point Mixed group of staff and service users Scope Method Content Time available and peoples’ starting point Mixed group of staff and service users Scope Method Content

7. Jeff Bashton jeff@bashton.com Training day one Ice breaker Ground rules What is research Research: the five-step model, illustration Ways of getting information Begin to plan interviews Ice breaker Ground rules What is research Research: the five-step model, illustration Ways of getting information Begin to plan interviews

8. Jeff Bashton jeff@bashton.com Training day two Interview practice Planning the evaluation of the community care review Background to Wandsworth Adult Services restructuring Making sense of data (analysing interviews) Focus groups: introduction, practice, writing them up Interview practice Planning the evaluation of the community care review Background to Wandsworth Adult Services restructuring Making sense of data (analysing interviews) Focus groups: introduction, practice, writing them up

9. Jeff Bashton jeff@bashton.com Training day three Designing questionaires Interview schedules and focus group topic guides Planning the evaluation of the community care review Making sense of focus group findings Presenting results (report, presentation) Next steps Designing questionaires Interview schedules and focus group topic guides Planning the evaluation of the community care review Making sense of focus group findings Presenting results (report, presentation) Next steps

10. Jeff Bashton jeff@bashton.com Post-Training Four meetings so far kicking the feedback process into touch Include a pilot of the whole process 400 questionnaires sent out in March 3 service users are ringing service users who requested phone contact 4 are sifting returned questionnaires 2 are preparing to run focus groups with staff taking notes Four meetings so far kicking the feedback process into touch Include a pilot of the whole process 400 questionnaires sent out in March 3 service users are ringing service users who requested phone contact 4 are sifting returned questionnaires 2 are preparing to run focus groups with staff taking notes

11. Jeff Bashton jeff@bashton.com Other Developments There’s been another 3-day programme Focusing on mystery shopping training and recruitment Similar to first course action meetings held to implement training 5 Service users at the Mystery Shopping meeting and 6 at the Training meeting Each have further dates fixed There’s been another 3-day programme Focusing on mystery shopping training and recruitment Similar to first course action meetings held to implement training 5 Service users at the Mystery Shopping meeting and 6 at the Training meeting Each have further dates fixed

12. Jeff Bashton jeff@bashton.com User Involvement in Adult Social Care Outcomes Framework, star ratings and the state of user involvement Rowntree Report and networking User knowledge crucial Role of the voluntary sector Outcomes Framework, star ratings and the state of user involvement Rowntree Report and networking User knowledge crucial Role of the voluntary sector

13. Jeff Bashton jeff@bashton.com User Involvement in Adult Social Care The modernising agenda and technocratic social work Horner’s book What is Social Work? Are service users ‘natural’ allies of a social work profession at this time? The modernising agenda and technocratic social work Horner’s book What is Social Work? Are service users ‘natural’ allies of a social work profession at this time?

14. Jeff Bashton jeff@bashton.com Contact Information Chris Russell Tel: 01588 630 344 Email: chris@barn.abelgratis.co.uk Jeff Bashton Tel: 0208 504 3867 Email: jeff@bashton.com Jim Cowan Tel: 0208 871 8190 Email: jcowan@wandsworth.gov.uk Chris Russell Tel: 01588 630 344 Email: chris@barn.abelgratis.co.uk Jeff Bashton Tel: 0208 504 3867 Email: jeff@bashton.com Jim Cowan Tel: 0208 871 8190 Email: jcowan@wandsworth.gov.uk