1. Instant Business Improvement “Managing Operational Performance”by
“Managing
Operational
Performance”
Systemising management process in a way that makes business improvement fast and simple

2. AMS addresses all these objectives ….. and more !!!!
AMS OBJECTIVES
To constantly increase the $ VALUE of a business ……… for future sale, capital raising, or franchising
To continually improve business efficiency and profits …….… without relying on CEO-initiated changes
To better manage the execution of all plans ……… with openness and transparency and less personal CEO involvement
To instill a culture of continuous improvement …….… for the CEO to have confidence that operations will run properly when the CEO is absent from the business
To create a tangible and valuable “Intellectual Property Asset” …….… by systemising the operational management of a business
AMS addresses all these objectives ….. and more !!!!

3. Design Elements of the AMS Approach
Set up the business to run without CEO’s day-to-day involvement
Provide a system to work “on” the business whilst working “in” the business
Allow the CEO to track what people actually do and help to improve them
Increase the time staff spend adding real value to the business
Focus all staff on more efficient implementation of plans and actions
Reduce management time wasted in follow-up and close supervision of staff just to get things done on time
Open an understanding of the CEO’s strategy behind the business and visibility of the business plan to all people
Increase visibility of operations at the “front-line” to anticipate problems
Improve staff understanding of how their jobs fit within the business and their value to the business
Provide fast access to the tools and knowledge required for all staff to do their jobs effectively and productively
AMS addresses all these issues ….. and more !!!!

4. The MODEL ….. What every business “does”
Develops a ‘go-to-market’ approach
Implements operational processes
People
Process
Gives people things to do
Develops ways to do things better
Makes Changes
Handles Exceptions
Sets Targets & Manages Performance
Provides Access to Required Knowledge

5. The MODEL ….. How AMS “does it”
Develop the Strategic (Business 5x5) View
Develop a ‘go-to-market’ approach
Create Operational Actions 5x5x5
Implement operational processes
The Business DNA
Improve the People
People
Process
Improve the Process
Assign Accountability
Give people things to do
Assess Business Risk
Develop ways to do things better
Manage Improvement Projects
Make Changes
Handle Exceptions
Resolve Business Incidents
Create Job 5x5
Improvement Audits
Set People Targets & Manage Performance
Set Targets & Manage Performance
Set Business Targets & Manage Performance
AMS Links all business knowledge to DNA Actions or Job 5x5 Actions
Provide Access to Required Knowledge

6. What actually is AMS ?
A business improvement PROCESS (the “methodology”).
An Internet-based Computer SYSTEM (the “software”).
The operational KNOWLEDGE that populates the AMS business system (the “intellectual property” of the business).

7. Flexible Pathways for Business Improvement
(Click on any “yellow” item below to navigate)
Develop the Strategic (Business 5x5) View
Create Operational Actions 5x5x5
The Business DNA
Improve the People
Improve the Process
Assign Accountability
Assess Business Risk
Manage Improvement Projects
Resolve Business Incidents
Create Job 5x5’s
Improvement Audits
Set People Targets & Manage Performance
Set Business Targets & Manage Performance
Link to AMS Demonstration
Conclusion
AMS Links all business knowledge to DNA Actions or Job 5x5 Actions

8. Rapidly create your “Business DNA”
A unique and simple view of critical business operations and their risk to the business to UNDERSTAND
the business “actions” of real value;
where the business needs to improve;
who is “accountable”.
INSTANT RESULTS
A “one page” graphical operational view of the business - produced in one day
An overall business risk analysis clearly showing the areas requiring improvement.
A common and transparent understanding of the complete business operation
A “road-map” for the business improvement
(Internet-AMS Business DNA)
Link to schematic

9. Immediately Assign Accountability
Gain acceptance and consensus from key people on “who is accountable”
INSTANT RESULTS
Clarity of objectives and business purpose
Management buy-in and agreement on accountability for key staff members as a direct result of “cascading down” from the business DNA to assign actions to people
An understanding of peoples operational value and breadth of responsibility
Individual Priorities of job actions as defined by the risks to the business
An understanding of the right operational measures that will be used to determine success
Link to schematic

10. Quickly clarify all Jobs (5x5)
Get all people “doing the right things” for the Business
INSTANT RESULTS
An individual’s Job 5x5 is clear for each staff member as a direct result of “assignment of accountability” of the business DNA actions
The setting of realistic Measures and Targets for all job actions (a simple one-page summary of every person’s job)
Links to job-related knowledge, documents and procedures within the Knowledgebase to enable each person to optimise productivity
Better utilization of people through a clear expectation of their capability to match job
An effective and simple people performance system
“People do what you INSPECT not what you EXPECT”.
Link to schematic

11. Simple Management of People Performance
Introduce open dialogue and better people management
INSTANT RESULTS
A performance review template for the effective and consistent review of all personnel
An immediate and simple performance dialogue and review system for all staff to implement
An in-built history of performance for all staff to track their productivity improvements
A system to collect staff improvement “ideas”
Better motivation of people through a clear understanding of the business expectations of their job
A confidential review feed-back system
Link to schematic

12. Quickly Address Business Risk
Analyse and manage risks across the entire Business.
INSTANT RESULTS
An assessment of Risk at all levels of the business DNA
An assessment system for realistic Measures and Targets for all job actions
An linking of the knowledge, documents and procedures available within the Knowledgebase to enable the business to mitigate risks
A clear understanding of the “how to” of all key actions of the business and the contingencies that need to be put in place by the business
Link to schematic

13. Instantly Conduct Improvement Audits
AMS provides the improvement process to fix the “risk” areas of the Business
INSTANT RESULTS
A detailed risk assessment of any of the actions of the Business DNA.
Creation of business Targets to Measure improvements of all high risk operational actions
Consolidation of data for input to identified improvement projects for the high-risk areas of the Business DNA
Creation of an “improvement focus” that encourages all staff to participate
Improvement in teamwork and feedback
Increased staff involvement and a pro-active contribution from everyone.
Link to schematic

14. Consistently Manage Improvement Projects
AMS provides a project management process to manage the improvement process
INSTANT RESULTS
The immediate execution of improvement projects for the priority areas of the Business DNA
The reinforcement of an “improvement focus” for all staff
An improvement in teamwork and feedback to all managers and staff
An increase in staff involvement and a pro-active contribution by on-line access by everyone.
An automatic reminder & reporting system to alert project members and managers to actions overdue
Link to schematic

15. Instantly Resolve Incidents
We give you a simple way to fix ad-hoc incidents that arise unexpectedly (i.e. quality, IT, etc).
INSTANT RESULTS
A system for capturing ad-hoc actions that need to be tracked to resolution.
An audit trail of all “incidents” of the business for better “control, resolution, compliance and reporting”
Open visibility of unresolved incidents with an automatic follow-up system for all staff to utilise.
An automatic Action Reminder system that ensures that incidents are not forgotten or overlooked.
A management reporting system to alert managers to overdue incidents within their sphere of accountability.
Link to schematic

16. Continually Measure Action Performance
REMEMBER: “People do what you INSPECT not what you EXPECT”.
INSTANT RESULTS
An immediate tracking system for all operational improvement
An effectiveness measurement of all growth strategies
Improved consistency of performance reporting to encourage higher productivity
A “continued improvement” culture expanding to, and embraced by, all areas of the business.
An instant reporting mechanism across all areas of the business
Link to schematic

17. Rapidly Access Knowledge
AMS gives people the immediate access to the knowledge that they need to do their job.
INSTANT RESULTS
The creation of a company “knowledgebase” for the business to better control information and links to strategic, business, and personal knowledge required to run the business
Fast links to “how to” knowledge, documents and procedures within the Knowledgebase to enable each person to fulfil their specific job responsibilities
Immediate access to “external” knowledge for business improvement initiatives
Fast company-wide search access for all employees to any business information via a simple “knowledge search
Link to schematic

18. AMS establishes Business Improvement as a tangible and valuable “Intellectual Property Asset”
In Summary, AMS is firstly a “methodology” to improve ….. i.e. a road map that systemises the most effective way to improve the business using online software to help
Secondly, AMS is about business focusing on the “right actions” ….. i.e. the operational actions of the business that (when improved) will create the most value for the business
Thirdly, AMS is about people having “visibility and transparency” ….. i.e. so that everything that the people “do” is clearly seen to add value to the business, and that all participants embrace a culture of business improvement

19. (An on-line resource for the licensed BAN Community)
Business Associate Network P/L (Current Implementation of AMS in Client Companies)
BAN-AMS
(An on-line resource for
the licensed BAN Community)
BAN Proprietary
Knowledge
Internet
BAN Knowledge
Community Storage
Consulting
Associate
Consulting
Associate
Consulting
Associate
Consulting
Associate
……………..…….
Company
#1 AMS
AMS #1 Proprietary
Knowledge
Improvement
Manager
Internet
Company
#2 AMS
#3 AMS
#n AMS
……………..…….
AMS #1 Proprietary
Knowledge
>-------------
Improvement
Manager
Link to schematic

20. For more info : ask@themanagementpractice.com
Instant
Business
Improvement by
“Managing
Operational
Performance”
For more info :